How is it bad timing? After the presale and release of info the reps are undoubtably going to be inundated with PMs and questions about the product. Now if they curently know they aren't committing enough time to their duties, they SHOULD resign now, before the storm hits.
If anything PP SHOULD ask all their reps to reflect on their commitment and whether or not they're still able to perform their duties. It only makes sense. What's going to happen when the most "popular" reps are too busy with real life, and their PMs go unanswered for days/weeks? Bitchy little people will be on these forums talking about how poor PP's support is. That's what will happen.
If anything PP SHOULD ask all their reps to reflect on their commitment and whether or not they're still able to perform their duties. It only makes sense. What's going to happen when the most "popular" reps are too busy with real life, and their PMs go unanswered for days/weeks? Bitchy little people will be on these forums talking about how poor PP's support is. That's what will happen.