Finally got my order today on the 25th. I looked at the printed invoice and the total was much lower than the previous invoice. I said wow, they gave me a discount for the very long wait..cool. I called in to confirm..was told yes. Then all of a sudden I get another email with another invoice of a higher amount and was like huh? The reply to that was that they made a mistake with their accounting software.
Done with you guys. Mistake after mistake after mistake. Ive relied on a very long athletic career without PP, it certainly wont matter now. Nothing but a fu--cking headache. And whoop di doo..you over nighted my products. Go pound sand.
CMC, I understand your frustration. Sometimes orders don't come through as planned and sometimes things in life just don't work out. This is by no means your fault, which is obvious, and is entirely on Primordial's end. What is done cannot be undone, however.
I do hope you find better luck in your future ventures. I apologize that Primordial couldn't be at the top of its game when you ordered your products, because while I represent Primordial and reflect on its values, so does it reflect on me and my values. But sometimes mistakes happen, even when precautions are taken to avoid make mistakes.
I know that when you order products and especially when you refer others to purchase products, you want them in a timely fashion and to be delivered as they were purchased.
I'm glad that there is an opportunity for customers to express their grievances. It can only make a company stronger to know where it's faults lie. By telling us about your order and the mistakes made, we found a major fault in communication.
Primordial definitely appreciates this level of openness from customers. Again, we apologize for the inconvenience, that your order did not come through in time, that a deduction in costs now seems to have been reversed and the overall stress this may have caused.
I haven't talked to Eric in the last few hours and we haven't been able to figure out this last error. But it will be rectified. I know your patience has ended, but we'll try our best to sort everything out.