I realize that you're not going to give ETAs but can I assume that some progress is being made?
Yes, progress is being made.
I dont want to give a concrete ETA because everytime I have, something else happens. I truly hate working with powdered products because of all the things that can potentially go wrong.
The original hold up occurred when we changed the color of containers for our line. Forte kept promising us containers that were supposedly 'in stock' for over 6 weeks. Obviously, without containers, hard to offer a product lol. We even though of going back to the old white containers we had been using, but we had made the decision to up the number of servings from 20 to 30 and it wouldnt fit. We finally found a suitable container company, so that lead to the next holdup.
We had approved of a lab flavor sample, and we received the finished product in about 5 to 6 weeks ago. The finished goods didnt taste anything like the flavor sample we approved of. We had to send the whole pallet back for reflavoring, which has taken forever. We approved of a sample last week, and it should be available in a couple weeks. It is honestly not as good tasting as I would have hoped, but it will get the product back on the market.
In the meantime, we are having the product manufactured elsewhere as well as a backup to the problems we have had with the flavoring at the current place we are using.
I am not making excuses, no matter how mad any end consumer is about the situation, I am moreso because it effects our cashflow to have money tied up in a product that just sits there. For anyone that thinks we arent trying, sorry they you feel that way, but it has been one thing after another with this.