- 11-24-2017, 01:30 PM
- 11-24-2017, 03:17 PM
11-25-2017, 08:21 AM
12-01-2017, 06:15 PM
Having a similar issue. Get this message on checkout. Have tried different cards - "Something went wrong when trying to process your payment. Please review the error message and try again: Authentication Failed"
*edit* - Tried calling. Can't get in touch with a human.
12-02-2017, 01:49 AM
12-03-2017, 02:48 PM
12-04-2017, 12:01 AM
Sent a message to them a couple days ago for the same error. They just sent this response an hour ago:
trying to get processing back up by tomorrow, we had to get a new one and are waiting to hear back from 2 brokers tomorrow
12-05-2017, 01:17 AM
They answered me:
Add to order comments:
Send credit card authentication form
Or cc auth form
But I haven't gotten it yet, ordered 10h ago. Hope they are just slow.
12-05-2017, 07:01 AM
I got someone on their chat that said to check out using the money order option, then call in to take your cc info over the phone.
12-05-2017, 06:02 PM
12-05-2017, 06:54 PM
We are experiencing a temporary merchant processing issue, can you go ahead and make the order online but check out as money order? That way we can simply call you to charge the cc and process the order right away!
That answer did i get, but iam terrible at speaking english sober so thats a no go
12-05-2017, 06:57 PM
Hopefully they extend a couple of days all the awsome deals they have and get the credit card payment working again
12-05-2017, 07:03 PM
12-06-2017, 12:25 AM
Our merchant processing is down at the moment. We are going to be rerunning the same deals when it comes back online in the next 2-3 days as we understand people were not able to take advantage of the sale. For all other inquiries you will be emailed same day. This is taking longer than we had all hoped but we should be up again soon
SAVE 5% OFF STOREWIDE ALL YEAR ROUND BY USING COUPON CODE "AM5" AT CHECKOUT.
12-06-2017, 06:00 PM
I contacted you guys today through your web form because I forgot to leave my contact info in the comments box. You said you would call me back today to take my cc info: you never did. I usually don't complain much, but this is bad customer service. Please don't say you'll do something and then don't do it.
When will you be calling? Or will you even call me back, or am I now to wait until you have a new cc processor?
Not good communication.
12-06-2017, 06:33 PM
I redeemed my $5 reward for having over 1,000 pts and the cc failed, prob. lost my code. it's 5:30 P.M. EST....call tomorrow to place order or ???
12-06-2017, 08:15 PM
Taken care of. Much thanks guys! For those waiting on an order, I'm sure they're very busy. They will get back with you.
12-07-2017, 01:20 AM
12-07-2017, 06:49 AM
We're so used to pressing buttons that the thought of actually having to do a transaction other than through a computer is a task now...
12-07-2017, 06:59 AM
12-16-2017, 12:30 PM
12-16-2017, 12:47 PM
12-16-2017, 01:37 PM
12-16-2017, 01:48 PM
All this because of the cc thing.... otherwise i would have ordered from nutriverse.
12-22-2017, 08:37 PM
Anyone know what manual order review means for order status? Didn't see an explanation of that on the site.
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