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The official Prometabolix customer service thread

3 quick questions. Do you have extra PMAX on hand for sale that can ship right now? When is the free PMAX shipping? And do you have more HMAX for preorder that will ship right when it comes in?
 
Prometabolix said:
yes we do have PMAX available to ship right now.
and as of now we do have some HMAX available for presale.
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Hey Pro, redeemed my voucher for another H-MAX order..thanks.. Did you say a freebie bottle of P-MAX going out also for the orders that got the vouchers?

:think:
 
Hi if I use my voucher for another bottle of Hmax will it piggy back on my original birthday special so I only have one shipment to worry about?

Thanks
 
Umm, I just ordered the other day, it didn't say anything about not being in stock, so i hope i get my h-max soon? I have no idea what my order number is how do find it? The website wont let me login either and i am using the right email and password. I think there is something wrong with your website. I used paypal for my order. Also, how come pretty much all of your products are gone except hammer sports? I read that a guy on here has been been waiting for like 5 weeks for his order, I surely I hope I dont have to wait that long, that's insane. :jaw: :wtf: :think:
 
AndroAnarchy said:
Umm, I just ordered the other day, it didn't say anything about not being in stock, so i hope i get my h-max soon? I have no idea what my order number is how do find it? The website wont let me login either and i am using the right email and password. I think there is something wrong with your website. I used paypal for my order. Also, how come pretty much all of your products are gone except hammer sports? I read that a guy on here has been been waiting for like 5 weeks for his order, I surely I hope I dont have to wait that long, that's insane. :jaw: :wtf: :think:
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My order number is 414
 
on here I have posted several times that HMAX will be shipping out Friday or Tuesday.

Some will ship out with generic labels and some with the cool glossy ones.

Had a hitch with the labels. But its all good.
 
AndroAnarchy said:
Umm, I just ordered the other day, it didn't say anything about not being in stock, so i hope i get my h-max soon? I have no idea what my order number is how do find it? The website wont let me login either and i am using the right email and password. I think there is something wrong with your website. I used paypal for my order. Also, how come pretty much all of your products are gone except hammer sports? I read that a guy on here has been been waiting for like 5 weeks for his order, I surely I hope I dont have to wait that long, that's insane. :jaw: :wtf: :think:
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Don't worry the reason some people had to wait that long is because hmax was a presale meaning he started taking orders before the product arrived. Many of board stores do this on new products that everyone is interested in. The long wait was no fault by Pro and he has done everything he can to take care of any problems.
 
Prometabolix said:
on here I have posted several times that HMAX will be shipping out Friday or Tuesday.

Some will ship out with generic labels and some with the cool glossy ones.

Had a hitch with the labels. But its all good.
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Please check your PMs Prometabolix.

Thanks.
 
:frustrate :frustrate :frustrate
rampage jackson said:
Yo prometabolix.

I was wondering if you could tell me the status of my order #388? I ordered a week ago today, and it still says pending. Also, I accidentally did the order on paypal the first time I tried, so if you could cancel ordfer #373 I'd appreciate it. Thanks in advance! -RJ
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Bump Pls! :frustrate:
 
PM me again, I have had many questions from you my man, and if you could refresh my memory that would be great.

I have been on Kid patrol this morning.
Brain is cloudy
 
Prometabolix said:
PM me again, I have had many questions from you my man, and if you could refresh my memory that would be great.

I have been on Kid patrol this morning.
Brain is cloudy
Click to expand...
K Pro,i pmed you again,thanks for your help.:bruce1:
 
lifter2005 said:
Any updates on order # 371?
Also, it looks like on my CC bill i was charged the entire amount of 34.04, however, i used a $17 voucher that didnt work.

p.s. please cancel order # 370. i accidentally clicked on paypal when i dont use paypal.
thanks.
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I think my post got buried so im bumping it. Any info on my order? #371
 
My buddy who ordered 3 or 4 (some mine) -- got a note that they shipped on Saturday. The labels may just have been printed or something, but I bet they're gonna all be out today/tomorrow!!!
 
Surprised you didn't comment on my super model comment. Good will power!!!!!! LOL... can't wait to start the HMAX!

Prometabolix said:
today.
will do my absolute best to get the rest all out today.
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I cant wait to get started also.
PMAX is getting my joints toooo sore.
Ankles are killing me, but I'm getting swole no doubt.

threw up 225 standing press today 3 sets X 6.

very happy indeed.
 
Nice to see the people that are selling us these products also using them as well!

Prometabolix said:
I cant wait to get started also.
PMAX is getting my joints toooo sore.
Ankles are killing me, but I'm getting swole no doubt.

threw up 225 standing press today 3 sets X 6.

very happy indeed.
Click to expand...
 
why wouldnt I use them? If we come out with something its always with the intent of using the products. Whats the fun in not using them.

Know what I'm sayin?

I love supps baby!
 
Eddie.....earlier, I had requested that you cancel order # 250 and refund the $119.96. When I login to my acct on Prometabolix, and look at that order, it does not show a status of canceled. I hope that you have not shipped me that order.....if so, please let me know immediatedly and email the tracking # so that I can refuse the package. (Please do not post the tracking #, name and address) This is important because I have another order that you should be shipping....order #280 (PMAX and HMAX), and I would need to know which package is for order # 250, so that I could refuse the correct package. If you have not shipped order # 250 and have canceled the order, then no worries.

Have you issued the credit yet for the $119.25 and also, you acknowledged in the email to me that you would issue a credit for $10 for the citrulline and rhodiola that I never rec'd.
What about those fefunds?

Thanks
 
My order # is 389. A bottle of post cycle therapy. Ordered on 5-16-06. Got an email on 5-18-06 saying it shipped, but on your site it still says pending. I still haven't received it yet. Has it shipped or is there a problem with it. Thanks:squat:
 
Prometabolix said:
I did issue you the refund.
I think it was 2 weeks ago.
It is out of my account.
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Great....thanks....and thanks for the prompt reply. I wasn't sure, since the order does not show canceled on the site. Just did not want you to send it out and waste the postage.
So that was for the 119.96, correct. What about the $10 for the "bulks" refund?
 
Hey, I'm order #270 placed on April 05. Still no product. Please tell me this will ship soon?

Pretty please? :)
 
Could you check on my order for me. Order #389 ordered on 5-16-06, 1 bottle of pct 90caps. Haven't received it yet:dl:
 
order 287
1xBday special
1xPmax

Still not shipped, thought this was going out friday or tuesday? Have you just not updated it on the system yet, or has it actually not shipped?
 
Well my first order shipped:head: Pro can you pm me my tracking number for order 252,when you get a chance ,thanks.:numbered:
 
I'm gettin to it bros.
Priority #1 get all the orders out ASAP!! There are .... ALOT.

I've been poppin HMAX all day , I'm one big vein its crazy.
 
Guys I just got my PMAX yesterday. The long memorial weekend didnt help things but its here. Pro IS trying his best to make everyone happy. He is getting a lot of emails and pm's. I spoke out about it pretty harshly but I see now that hes scrambling to take care of everyone (in time).
 
How come pump juice doesn't have AAKG(Arginine-Alpha-Ketoglutarate) or Citruline Malate in the list of ingredients? All it says is L-Arginine. No-Xplode and other NO products have AAKG and Citruline malate.
 
yes, thats true, but it all in the delivery baby.
and plus what difference does it make when Pump Juice works better?

I'm all about results .
 
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