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NEW LOW FLAT RATE FOR INTERNATIONAL CUSTOMERS!!!

stryder

stryder

Board Sponsor
You've been asking for it and now we're able to deliver...

NutraPlanet is now offering Flat Rate Shipping for International Customers!

Only $12.95 up to 3lbs anywhere in the world! Invalid Link Removed
 
Flippin Awesome!! Seriously the best news I've had all year which includes a new additional to the family :-)
 
stryder said:
You've been asking for it and now we're able to deliver...

NutraPlanet is now offering Flat Rate Shipping for International Customers!

Only $12.95 up to 3lbs anywhere in the world! Invalid Link Removed
Click to expand...

Am I correct that the rate for shipping to Gary Coleman remains unchanged?
 
Sweet! Unfortunately it's only up to 3 lbs..since I have been deployed I have been using other supplement companies that ship to Afghanistan flat rate.
 
I agree! Perhaps I will just have to order all my pills from nutraplanet and my protein elsewhere until I get home. Good news to hear none the less, nutraplanet taking care of it's customers as always.
 
Thanks NP! I remember advocating for this sometime back and its good to see that it happened!
 
Have any Canadians made any orders using the Fedex 12.95 shipping? Did you have to pay duties and taxes?
 
So its not just me? I paid 50 for shipping my last order... Was pretty happy to see this announced but no luck I guess
 
The 3lb limit isn't really much once you take into account the weight of the tubs or bottles as well as the actual product.
Try just adding one thing to your cart and see whether it is available, then just add/remove to figure out where the limit is
 
Can't believe there is actually people whining in this thread lol. They've done a great job offering this i think.

I ordered on the 25th of Oct and received my parcel today. What i bought came to $90 including postage that was $12. No custom charges/VAT/handling at all, straight to my door. Very happy :)

I live in the UK btw, up the top end ;)
 
Chub said:
Can't believe there is actually people whining in this thread lol. They've done a great job offering this i think.

I ordered on the 25th of Oct and received my parcel today. What i bought came to $90 including postage that was $12. No custom charges/VAT/handling at all, straight to my door. Very happy :)

I live in the UK btw, up the top end ;)
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Same here! Sad I know, but this is the best thing that's happened to me this year! :-)
 
mathius said:
Bump for Canadians out there who have used the 12.95 shipping. Any duties and taxes?
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Seems to be split around here. Some pay, some don't. Usual smaller orders get though without tax, but then you pay for shipping each time You buy something. Catch 22.
 
I've bought another two times since the new shipping fees. No tax or extra costs :)
 
stryder said:
You've been asking for it and now we're able to deliver...

NutraPlanet is now offering Flat Rate Shipping for International Customers!

Only $12.95 up to 3lbs anywhere in the world! Invalid Link Removed
Click to expand...

I ordered in late October and still hasn't arrived (last order was here in less than 3 weeks). If it gets sent back to NP for some reason will I be contacted about it? Also is there any way you guys could add Chinese language into what your system will recognize and print? Thanks!
 
Anyone from south america already used it? I got some bad experience with high rate/trackable fedex (Tax + other problems)
 
krebz said:
Anyone from south america already used it? I got some bad experience with high rate/trackable fedex (Tax + other problems)
Click to expand...

I live in the uk and FedEx was expensive and similar to your experience. The first rate shipping was beautiful. It took 10 days but no tax and no admin fee.
 
I did a small order with the flat rate but now regretting it because many members are complaining about FedEx not sending the packages to AUS and getting stuck in customs with no idea what is going on.

I frankly want a refund now but it's too late
 
horizons said:
I did a small order with the flat rate but now regretting it because many members are complaining about FedEx not sending the packages to AUS and getting stuck in customs with no idea what is going on.

I frankly want a refund now but it's too late
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Quite frankly im very pissed too, it's a terrible service. When i enquired np support about it, they just copied and pasted the shipping info of fedex flatrate amd that it cantbe tracked.
Well it's been over a month now with absolutely nothing we can do about this bs.

When can we get a refund for this mess is what i wanna know.
 
Shin said:
Quite frankly im very pissed too, it's a terrible service. When i enquired np support about it, they just copied and pasted the shipping info of fedex flatrate amd that it cantbe tracked.
Well it's been over a month now with absolutely nothing we can do about this bs.

When can we get a refund for this mess is what i wanna know.
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I think nutraplanet should at least warn international customers of huge delays or custom issues. I love NP, but they advertised this like it was a great deal but I am starting to think, I would rather pay a little more to make sure I actually get what I pay for in a timely fashion

Maybe fedex can send the package back to NP? The only way you may get a full refund. But even then, that will be another at least a few months until you see anything
 
horizons said:
I think nutraplanet should at least warn international customers of huge delays or custom issues. I love NP, but they advertised this like it was a great deal but I am starting to think, I would rather pay a little more to make sure I actually get what I pay for in a timely fashion

Maybe fedex can send the package back to NP? The only way you may get a full refund. But even then, that will be another at least a few months until you see anything
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This must be unique to Australia. I've ordered twice now and received my items 12 days later both times.
 
It's amazing how ur money can just be considered left in limbo! Has anyone in aus actually got their order in with fedex flat rate?!
 
Yeah I'm starting to think using the cheap rate is going to cost me.

I ordered on the 9/12/13 and still no delivery. Hopefully it's just the Xmas & New Years delay.........hopefully.
 
i ordered with flat rate and it was here after about 2 1/2 weeks, but that was in OCT, before all the added delays of black friday/xmas
 
I've made an order during black Friday and still didn't get it. I sent an email to customer support but got the copy and paste answer too. All my other black Friday orders have come in. The last time an order took so much time from US to my place I got nailed with duties and taxes. It was with another online company btw. I hope it doesn't happen but I'm prepared to pay more.
 
mathius said:
I've made an order during black Friday and still didn't get it. I sent an email to customer support but got the copy and paste answer too. All my other black Friday orders have come in. The last time an order took so much time from US to my place I got nailed with duties and taxes. It was with another online company btw. I hope it doesn't happen but I'm prepared to pay more.
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Any luck with your order?
I'm still waiting for mine. If I knew it was going to take over a month before delivery I would have paid the extra costs.
They should advise customers new flat rate but don't be surprised if it takes months to arrive....... if at all. :sad:
 
TSB4me said:
Any luck with your order?
I'm still waiting for mine. If I knew it was going to take over a month before delivery I would have paid the extra costs.
They should advise customers new flat rate but don't be surprised if it takes months to arrive....... if at all. :sad:
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Do you live in Australia?
 
TSB4me said:
Any luck with your order?
I'm still waiting for mine. If I knew it was going to take over a month before delivery I would have paid the extra costs.
They should advise customers new flat rate but don't be surprised if it takes months to arrive....... if at all. :sad:
Click to expand...

No, I still didn't get my order. I think they have some of the best deals online for sport supplements but it's taking forever and I still don't know if I will have to pay duties and taxes.

saggy321 said:
Do you live in Australia?
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I live in Canada. When I shop elsewhere it takes on average 2 weeks which I don't mind. Now this order is taking over a month and I'm not too happy about that. I was hoping to start my burn 24 by now :(
 
Shin said:
So frustrated hopefully np tells us if the items got sent back sigh
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Yeah I understand how you feel.
I'm also kicking myself as I did a second order as part of the New Years sale and went with the free shipping option.........flat rate. :aargh4:

And another thing I was wondering I know these orders have no tracking but when I check the link on order status at NP they keep updating it each day and it currently shows "Jan 08, 2014 03:05 Electronic Shipping Info Received FAYETTEVILLE, GA".
So does this mean anything?
 
One success story here,

I ordered on the 2nd december (FIMS postage), it was shipped on the 7th Dec, arrived on the 30th December. I didn't think that was too bad.
 
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