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Discussion on the status of the Cookie Mix.

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Well I guess I should have listened to Skye when he said

Skye said:
All kidding aside I don't understand the problem, yah there were a lot of chips in some of the mixes, that is one of the first things they teach you in chemistry is that smaller finer partials tend to pack at the bottom and the larger lighter items tent to go to the top. so if I had a cookie mix with a lot of chips I added a little something else to it. Given that they are no fillers, preservatives, or other additives (dry flow agents, silica based)I don't even expect the product to be consistent. that would be like buying natty peanut butter and complaining that the oil separates.

Anyways let us know who to blame and we will go break some legs for you.
Click to expand...

The testing came down to this. I was told that because of the way the chips are they will gravitate toward the bottom the sample I sent would not be a fair representation of the cookie mix.

So to have a fair test there must be a sample taken from the top, the middle and the bottom. Then a test run for Carbs, Protein and Fats.

Then another test run for Sugar Alcohols.

Then another test run for fiber. So a total of 9 tests at a pretty hefty cost.

I have decided NOT to send in 3 new samples and have all these tests run.

So the stock on hand will be shipped out to the following 2 stores: Invalid Link Removed

And here: Invalid Link Removed

Once it is gone it is gone. We may reformulate depending upon the interest.

Thank you for understanding.


CROWLER
 
*nods*
You got into this business as a less stressful and more fun way to live. Maybe one day the cookies will be back but until then. I'm glad I knew the little bit of heaven known as the Crowler Cookie♥
 
Pitbull954 said:
They are both sold out :bruce1:
Click to expand...

Our remaining stock will be sent to them in a couple of days.


CROWLER
 
Sorry,

I don't understand.

Are you saying that you are discontinuing the product because you are not sure that the nutrient information is correct?

Also, the right way to do this is to take a 5lb jug and make sure that it is mixed perfectly. Submit a portion of that sample.

You can always warn customers that settling of the chips might occur and that they should mix it up to match the labeling. There is no reason on earth to give me nutrient data from different portions of the container...

Also, you clearly have sufficient interest in the product, so am I just being overly serious here?

Regards,
R
 
Found it a little odd myself that it'd be discontinued over something which seems so minor. But that's life I guess.

Rhyalus said:
Sorry,

I don't understand.

Are you saying that you are discontinuing the product because you are not sure that the nutrient information is correct?

Also, the right way to do this is to take a 5lb jug and make sure that it is mixed perfectly. Submit a portion of that sample.

You can always warn customers that settling of the chips might occur and that they should mix it up to match the labeling. There is no reason on earth to give me nutrient data from different portions of the container...

Also, you clearly have sufficient interest in the product, so am I just being overly serious here?

Regards,
R
Click to expand...
 
Rhyalus said:
Sorry,

I don't understand.

Are you saying that you are discontinuing the product because you are not sure that the nutrient information is correct?

Also, the right way to do this is to take a 5lb jug and make sure that it is mixed perfectly. Submit a portion of that sample.

You can always warn customers that settling of the chips might occur and that they should mix it up to match the labeling. There is no reason on earth to give me nutrient data from different portions of the container...

Also, you clearly have sufficient interest in the product, so am I just being overly serious here?

Regards,
R
Click to expand...
I have to agree here, this was an excellent product and if there was a problem with the numbers it could certainly be worked out. As for the settling problem I knew about that a long time ago (see my post above). Simply mix up the container and take a sample of the freshly mixed batch, or make a lab batch with the correct proportions. To be honest I would expect the fat content to be somewhat higher then what was stated because of the flax seed, it has a lot of oil in it as well as the chips. But the fat would largely be healthy fat and damn they taste good and still good for you.

Labs are famous for drumming up more biz then necessary by doing things like this. One sample is all that is needed. And remember that you can also haggle with them, especially if they think you might give them future business.
 
I started this business as a fun way to make a couple bucks to leave my grandson and take up the slack time. :thumbsup:

Why you don't understand is because you haven't seen the PMs, emails etc I have recieved, BUT you can see some of the posts such as " It is just odd that the label included everything BUT fiber. While I am interested in getting confirmation of the protein and the sugar, the fiber would be good to know."

What I realized was I could run every test imaginable and there would STILL be people who would post and email and PM about something or other which is missing. :frustrate The conspiricy theorist are alive and well and living on the forums. :icon_lol:

I just don't see the need to go through all that for a couple xtra dollars on some cookie mix. My grandson can ride in a used Viper instead of a new one. :icon_lol:

SO if you liked them buy the remaining stock and thank the nit pickers for this :trout:

I already have new ideas for cookies, and MANY other foods. Maybe a whole new company not run on forums but still with an internet presence.

Thanks to so MANY for the support.


CROWLER
 
Ohh my, I didn't read the part where it is completely gone after this. I don't understand why you don't just shake a container up and test it once. You will have the numbers that some of these dumb ****s want.

Or better yet if the people that are so damm worried about a few extra calories or a gram of fat DON'T ORDER them!
 
Who cares about what the tests come back and say. I think most of us just use this as a healthy snack or a healthy cheat meal and not really counting the calories from it. There is a HUGE demand for the cookies, and all you have to do is supply them, not a very economical decision to just out right stop making them while the demand is still extremely high. They still are HEALTHY Cookies, no matter what the tests come back and say because they are made with healthy ingredients. Just look at how well Muscle Milk is doing. High on the calories and fat, yet since it is all healthy ingredients it's considered a healthy treat and the demand for it stays high. These were better tasting than protein bars and better for you than them at a fraction of the price, so in a sense you are keeping us healthier. Crowler you should still make the mix, it's just the right economical and moral thing to do.
 
Lanbane said:
Crowler,
Get with Sam from Nutraplanet regarding his space time continuum processing/shipping technology to get these results to us......... yesterday.

Gettin' desperate, and I don't wanna have a cookie mixing version of a meth lab in my back shed..... desperately trying to brew up my own cookie mix out of raws I got at the hardware store.............
Click to expand...

Lmao...I'm considering this myself and I'm in Law Enforcement..I'm desperate!!! :run:
 
TheMyth said:
Who cares about what the tests come back and say. I think most of us just use this as a healthy snack or a healthy cheat meal and not really counting the calories from it. There is a HUGE demand for the cookies, and all you have to do is supply them, not a very economical decision to just out right stop making them while the demand is still extremely high. They still are HEALTHY Cookies, no matter what the tests come back and say because they are made with healthy ingredients. Just look at how well Muscle Milk is doing. High on the calories and fat, yet since it is all healthy ingredients it's considered a healthy treat and the demand for it stays high. These were better tasting than protein bars and better for you than them at a fraction of the price, so in a sense you are keeping us healthier. Crowler you should still make the mix, it's just the right economical and moral thing to do.
Click to expand...

Crowler I agree. The demand is huge and if you don't take advantage another company will and you'll lose out. Maybe you don't care, but your a very respectful business and I know I speak for a ton of us when I say we'd rather buy them from you then some other foreign company that stole your idea. Please reconsider.
 
Crowler,

If you think that this is "nit picking" then you shouldn't be in the business.

This is what you use as an example of why you are discontinuing a product????

"It is just odd that the label included everything BUT fiber. While I am interested in getting confirmation of the protein and the sugar, the fiber would be good to know."

People were not asking something that they did not have a right to know.

Your reasons are your own...I will be throwing away what is left of my cookie mix because AI has lost my trust.

R
 
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Maybe the cookies have Superdrol in them?!?!?!?!

And Crowler was the one driving gas prices up too!!!!

:run:
 
Do what you have to do Rhyalus, there's enough of us that respect Crowler as a person and business man that people like you are few and very far in between.
 
CROWLER said:
Once it is gone it is gone.
Click to expand...
In the words of Eric Cartman, "Son of a *****!" It was good while it lasted Crowler. At least we still have peanutbutter protein.
 
Dang! I'm glad I just got a 5lb jug from Custom!

I think the point is that the cookies are a "healthier" version of a cookie that most people love. I think we all know we shouldn't eat the entire 5lb jug at one sitting...

How about the recipe so we can make our own version?
(yes, the ingredients are on the jug, but I want measurements!)
 
Its easy enough, just mix whey protein and flaxseed meal with a little backing powder and flavor as you like. I made some banana bread like this and its pretty good. what will be hard is replacing the chips, they are not available to the general public. I am thinking that we should talk to nutra planet here and see about the chips. and to anyone that didn't think this was a good deal your going to have trouble getting the ingredients for the same cost as the cookie mix

Rhyalus, I agree that this hurts AI rep some and that it wasn't handled like I would have liked but this is really the first real setback for a new company. I don't think it fair to judge AI on single situation. Also Crowlers last post may have really come across bad; it did to me the first time I read it. I read it as our money wasn't important to him. It pissed me off a little to tell the truth but I remember that he has ALWAYS treated the customer well in the past; if something was wrong he has made it right and has done right in the past. I am thinking that if anything he has spread himself a little too thin and maybe it is showing a little. And customers can be more then a little difficult sometimes. For myself I am going to wait and see how this all pans out.
 
Thanks for all the kind words guys VERY nice to see it really means alot. Agreed my other post must have come across wrong as I can now see from Skye's post. Apologies for insulting anyone especially Rhaylus and Skye, because I know it does not feel good to think you have been brushed aside or insulted.

So forgive me for that if you would.

Matt from Custom Nutrition Warehouse and Sam from NutraPlanet were kind enough to say they would sell the remainder and get on with developing new items and look to the future.

On the surface this DOES seem like such a simple thing, but it is not, we all react differently to different situations and this seemed like the best thing to do for my customers and for the business.

Bigger better things are already in the works but I will go about things differently now that I have learned more about all this.

Thanks again.


CROWLER
 
Crowler, if they are gone, they're gone...... but a thought:

Could they simply be sold as a "mix it yourself" kit? Example: x amount of protein, x amount of flax powder, x amount of sucralose, and x amount of chips: all in separate bags. This would be an easy way to provide accurate nutritional info of the WHOLE 5 lb. order, while putting into the consumers hands the responsibility of combining for their preferred macro profile.
 
Lanbane said:
Crowler, if they are gone, they're gone...... but a thought:

Could they simply be sold as a "mix it yourself" kit? Example: x amount of protein, x amount of flax powder, x amount of sucralose, and x amount of chips: all in separate bags. This would be an easy way to provide accurate nutritional info of the WHOLE 5 lb. order, while putting into the consumers hands the responsibility of combining for their preferred macro profile.
Click to expand...


Very nice idea!!!!
 
CROWLER said:
On the surface this DOES seem like such a simple thing, but it is not, we all react differently to different situations and this seemed like the best thing to do for my customers and for the business.
Click to expand...

My company has dropped clients before for similar reasons. Some of them brought in a lot of money, but the demand they were placing on us in and out of the scope of the contracts was too high, so we had to tell them to reign things in or we need to go our seperate ways. Sometimes they would, sometimes we'd walk. Life can suck. We still have the recipe section here for interesting healthy snack ideas.

Any clues you'd be willing to give on some of these new products? :food:
 
Hey Crowler,
No amount of money is worth your sanity. I am sure you are making the right decision despite the fact that there is still a demand. "It's your thing. Do what you want to do." Thanks for providing us with a great product while you did. Looking forward to the future.
 
can you sell it as a custom made cookie mix, and put a disclaimer that the nutritional values could be alittle off, and if some one decides to buy they do it at their responsability ?

i whish i could use the dumb ass that messed everything up skull as a bowl to mix my remaining cookie mix:twisted:
 
WannaBeHulk said:
thanks for doing this crowler. i respect you and your company very much. i must admit ive been a little hesitant to eating many cookies since i saw the label listing 7g fat. OMG, do they taste good though:food: hope everything turns out in your favor
Click to expand...

You mean 7g carbs?
 
CDB said:
My company has dropped clients before for similar reasons. Some of them brought in a lot of money, but the demand they were placing on us in and out of the scope of the contracts was too high, so we had to tell them to reign things in or we need to go our seperate ways. Sometimes they would, sometimes we'd walk. Life can suck. We still have the recipe section here for interesting healthy snack ideas.
Click to expand...

I agree with what you are saying on one hand - I work at a family business (my father's law firm).

But on the other hand, such things are part of the cost of doing business. It just happens. Hell, I practice family law (divorces, custody, etc). Sometimes, no matter how good of a job I do, my clients still ***** and piss and moan and complain. It just comes with the job. It comes with any job that involves dealing with the public.

Crowler, the demand is certainly high enough to justify a reformulation or even a reintroduction with label claims testing. I do understand why you are not interested in that as of now, but I am sure I am not alone when I say that I hope you will reconsider in the future.

In the meantime, is there any chance you would be willing to sell those healthy chocolate chips? I believe that Hershey only sells Healthy Chocolate Chunks and I can't even get those around here. If you have any left over, I would be willing to buy a pound or two or maybe more if the price was not outrageous.
 
jrkarp said:
Crowler, the demand is certainly high enough to justify a reformulation or even a reintroduction with label claims testing. I do understand why you are not interested in that as of now, but I am sure I am not alone when I say that I hope you will reconsider in the future.
Click to expand...

Not by a long shot.
 
CROWLER said:
Thanks for all the kind words guys VERY nice to see it really means alot. Agreed my other post must have come across wrong as I can now see from Skye's post. Apologies for insulting anyone especially Rhaylus and Skye, because I know it does not feel good to think you have been brushed aside or insulted.

So forgive me for that if you would.

CROWLER
Click to expand...

no problem, I am disappointed in not having the cookies anymore but I understand..

In fact let me make you an offer here, If you need to use a lab again talk to me or one of the other egg heads first, it really sounds like they were writing some extra work. They can work a lot like a shady mechanic does; well you really should do this and this as well as long as you’re doing this..... This could have been done in 3 tests. Everything else could have been extrapolated. For instance, fiber content didn't need to be test at all, the flax seed was the only ingredient in the mix that had it. All the lab need was the C of A for the batch of Flaxseed mill (the manufacture would have on somewhere of that batch or a comparable one) . They would have had the % of the flaxseed from the other test. After the protein and fat (should be one test actually or it can be done in one) and carbs the calorie bomb would have given the rest of the info necessary to give you what you needed. And one sample for a well mixed batch was all that was needed.

BTW this is the voice of experience here though I was working on phenyl phonemic resins at the time.
 
CROWLER said:
Once it is gone it is gone.


CROWLER
Click to expand...

What just happend?!?!? Seriously what just HAPPENED!!! i'm getting sick...I'm I to beleive there will be no more cookies? I'm going home now......I just need to be alone...

But not after I just ordered 10 pounds from Nutraplanet!!! That oughta hold me over until this insanity blows over..
 
Why don't you just sell all parts separately and have people mix themselves? That way you're absolutely SURE of the nutritional information that's in each bag. IMO, there're so many good solutions to this problem, that it almost seems like there's an underlying reason that the mix was pulled. Obviously not saying that there is one, but it would make it much better if you clarified why these solutions wouldn't work.
 
Hey Nyhommie,

Thanks for all the suggestions. It would be unfair if I were to talk about if there are or are not plans for something down the line while board sponsors still have the cookie mix for sale. ;)


CROWLER
 
Thanks for all the suggestions. It would be unfair if I were to talk about if there are or are not plans for something down the line while board sponsors still have the cookie mix for sale. ;)


CROWLER
 
Locking this up for a bit and let Crowler rest a little. The decision has been made to stop the mix for the time being :) As much as it sucks it's the decision.
 
So what is the end result for the nutrition facts (Carbs, Fat, Protein) would be interesting to see the results since you already paid for the test. Regaurdless of what it says, I am still going to chow those down. I just ordered 5 lbs and one bag is almost gone in one day, they are addictive!
 
This was posted a few days ago

Well I guess I should have listened to Skye when he said

Skye said:
All kidding aside I don't understand the problem, yah there were a lot of chips in some of the mixes, that is one of the first things they teach you in chemistry is that smaller finer partials tend to pack at the bottom and the larger lighter items tent to go to the top. so if I had a cookie mix with a lot of chips I added a little something else to it. Given that they are no fillers, preservatives, or other additives (dry flow agents, silica based)I don't even expect the product to be consistent. that would be like buying natty peanut butter and complaining that the oil separates.

Anyways let us know who to blame and we will go break some legs for you.
Click to expand...

The testing came down to this. I was told that because of the way the chips are they will gravitate toward the bottom the sample I sent would not be a fair representation of the cookie mix.

So to have a fair test there must be a sample taken from the top, the middle and the bottom. Then a test run for Carbs, Protein and Fats.

Then another test run for Sugar Alcohols.

Then another test run for fiber. So a total of 9 tests at a pretty hefty cost.

I have decided NOT to send in 3 new samples and have all these tests run.

So the stock on hand will be shipped out to the following 2 stores: Invalid Link Removed

And here: Invalid Link Removed

Once it is gone it is gone. We may reformulate depending upon the interest.

Thank you for understanding.


CROWLER
 
Just noticed Zombie said essentially the same thing but I agree...

I think you should just put a disclaimer on the bag that the nutritional information may not be representative of the entire mix. There's definitely a market for cookies this good with quality ingredients. I'm sure a lot of us will continue to buy the mix even if there is a little discrepancy in the breakdown of the macros

Good luck with whatever you decide to do
 
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