7-Keto Spray Recall

Anyone hear anything? My info was sent regarding the 6 bottles I purchased. Haven't gotten a response or cc reimbursement either.
 
How about just being patient. It takes more than a few days to get everything wrapped up. Trust me, you will get your check. Just relax
 
Ya , if we used a credit card, does that mean you consider it in file? I forget whether or not your website allows one to store card info, that's why I ask....
 
We don't need to store the credit card info to do a refund. If you need any questions answered just email [email protected]

I am surprised how many people are asking for a refund. I would think 3% impurity is really nothing and unless you are a female doesn't effect the product at all. Even for females this is not an issue, but I can at least see their side. Whatever though...
 
henryv said:
Assuming that this time they're right/telling the truth. They haven't mentioned the Invalid Link Removed, which is also androgenic.
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Maybe people were put off with this as well.

I don't know what the truth is either way as it is only words being exchanged on a forum but there has been a lot of bad press recently. Maybe people are asking for a refund simply because they aren't sure. I know I would.
 
Taurus Nut. said:
We don't need to store the credit card info to do a refund. If you need any questions answered just email
I am surprised how many people are asking for a refund. I would think 3% impurity is really nothing and unless you are a female doesn't effect the product at all. Even for females this is not an issue, but I can at least see their side. Whatever though...
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It might be the fact that they purchased a product under the premise that what they were putting onto their bodies was exactly what the labeled said. I really can't fathom why a customer would be upset that he/she purchased a product thinking it contained one thing only to find out it wasn't purely what they thought it was. Even more shocking is that the company itself would be upset that so many people want a refund for a product that they aren't really sure what is in it, that seems pretty reasonable to me. The percentage isn't the important part. The important part is that Taurus failed to verify what exactly was in the raw source when it arrived to them. No offense, but it seems like a big corner to cut to save costs and now it's come back to bite you in the ass which is why you're upset. If Taurus would've just ran purity tests to see what the raw source ACTUALLY contained then you wouldn't be having to try and save face with offering refunds for a tainted product.

Pretty simple solution for here on out, run purity tests on your raw sources so that you don't have to deal with such an embarrassing incident again or just don't complain about people wanting refunds for a product that contained other substances then what was on the product label...
 
Taurus Nut. said:
I am surprised how many people are asking for a refund. I would think 3% impurity is really nothing and unless you are a female doesn't effect the product at all. Even for females this is not an issue, but I can at least see their side. Whatever though...
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Just my two cents, but posts like this are not going to help the situation...actually going to make it far worse. I've been pushing Taurus products for a while now on the boards and to friends and independent supplement store owners, including 7KE. A mistake was made. It happens...it sucks, but it happens. You did the stand up thing by coming forward with the recall, which equals a revenue loss. However, it also shows that you care about your customers which is priceless for a business that is just starting up and relies heavily on word of mouth on these boards. Please don't drive others away with posts like this one. I'm sure you're frustrated as hell, but now is the time to put on a strong face and move on.
 
well here's some kool news, i didnt get a check but i got sent 3 months worth of DA-HCG. a refund check for one woulda been nice but hey, i got 3 tubs of da-hcg, cant hate at all since i needed some. thanks :)
 
i requested a months supply and to refund 2 bottles by check, i bought 3 well i bought like 5 but i only wanted 3 refunded. it woulda been nice to have the extra cash but i do like there DA-HCG and i do need a lot of it for future use. plus their like the only ones that throw in calcium lactate which is a nice bonus. quick question for taurus though, on the site it says 2 scoops = 1 serving but on the tubs i received it says 1 scoop = 1 serving, which is it?
Invalid Link Removed
 
phatmike0704 said:
i requested a months supply and to refund 2 bottles by check, i bought 3 well i bought like 5 but i only wanted 3 refunded. it woulda been nice to have the extra cash but i do like there DA-HCG and i do need a lot of it for future use. plus their like the only ones that throw in calcium lactate which is a nice bonus. quick question for taurus though, on the site it says 2 scoops = 1 serving but on the tubs i received it says 1 scoop = 1 serving, which is it?
Invalid Link Removed
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The site hasn't been updated yet, go by the label on the bottle.

The first batch of DA-HCG used D-aspartic acid, came in two tubs and required to scoops to equal 3g DAA. With the more recent production Taurus has switched to sodium-d-aspartate which for some reason takes up less space so they now come in one tub and you only need one scoop for 3g

I think at least.. I am sure Eric can confirm this
 
JudoJosh said:
The site hasn't been updated yet, go by the label on the bottle.

The first batch of DA-HCG used D-aspartic acid, came in two tubs and required to scoops to equal 3g DAA. With the more recent production Taurus has switched to sodium-d-aspartate which for some reason takes up less space so they now come in one tub and you only need one scoop for 3g

I think at least.. I am sure Eric can confirm this
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is the sodium less effective or just as? kool, just wanted to no cuz i wanna start takin tonight. my girl needs her man back to 3 runs/day :)
 
phatmike0704 said:
is the sodium less effective or just as? kool, just wanted to no cuz i wanna start takin tonight. my girl needs her man back to 3 runs/day :)
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The theory is that it has a better solubility
 
JudoJosh said:
The site hasn't been updated yet, go by the label on the bottle.

The first batch of DA-HCG used D-aspartic acid, came in two tubs and required to scoops to equal 3g DAA. With the more recent production Taurus has switched to sodium-d-aspartate which for some reason takes up less space so they now come in one tub and you only need one scoop for 3g

I think at least.. I am sure Eric can confirm this
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That is correct...
 
bdcc said:
Maybe people were put off with this as well.

I don't know what the truth is either way as it is only words being exchanged on a forum but there has been a lot of bad press recently. Maybe people are asking for a refund simply because they aren't sure. I know I would.
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How is Patrick only able to test qualitative one post then has exact numbers the next post lol. So we are paying Patrick to test now, and I am sure he can give me exact amounts in every supplement correct?

Hear me out. One guy who was BITCHING the most about the refunds asked this question "Does 7-KE have similar effects on cortisol that Forma Stanzol / Formestane does? Or, in other words, could I use 7-KE in the same fashion as Forma during a PH cycle for cortisol control?If yes, what would be a proper dosage? THANKS "

Clearly 1.4mg of an androgen isn't going to be an issue for him because he is talking about using it in place of FORMESTANE (ANDROGEN) on a prohormone cycle (ANDROGEN). I am sure he is going to come on here and make up some excuse and blah blah and threaten to never buy Taurus again because I called him out. Still, 90% of the people who buy this product have used androgens.

Not justifying what happened at all, it was our mistake and we offered a refund so I take full blame and we will issue the refunds.
 
Additionally Henry V the most comical thing is you rep for a company who's predecessor had I believe the figure was 6% of Androstenedione in it's 6-OXO. Did they issue a refund or recall? Additionally, if Patrick can tell you exact amounts why didn't he "know" about the androstenedione contamination in 6-OXO?

It's called business... I tested the one ingredient that I thought was questionable (7-Keto-Etio) because it was new. This supplier has a great reputation, so why would I question his CoA on something that is fairly simple (etiocholanolone) and available.

Anyway...back to your whining.
 
Taurus Nut. said:
Still, 90% of the people who buy this product have used androgens.
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I think the issue is that during their previous usage of androgens then knew they were using androgens as the labels listed the ingredient so people were able to (as Rosie says) make a informed choice about what they put in their bodies.

Taurus Nut. said:
Not justifying what happened at all, it was our mistake and we offered a refund so I take full blame and we will issue the refunds.
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Nice to hear a company taking full responsibility and offering refunds.
 
Taurus Nut. said:
How is Patrick only able to test qualitative one post then has exact numbers the next post lol. So we are paying Patrick to test now, and I am sure he can give me exact amounts in every supplement correct?

Hear me out. One guy who was BITCHING the most about the refunds asked this question "Does 7-KE have similar effects on cortisol that Forma Stanzol / Formestane does? Or, in other words, could I use 7-KE in the same fashion as Forma during a PH cycle for cortisol control?If yes, what would be a proper dosage? THANKS "

Clearly 1.4mg of an androgen isn't going to be an issue for him because he is talking about using it in place of FORMESTANE (ANDROGEN) on a prohormone cycle (ANDROGEN). I am sure he is going to come on here and make up some excuse and blah blah and threaten to never buy Taurus again because I called him out. Still, 90% of the people who buy this product have used androgens.

Not justifying what happened at all, it was our mistake and we offered a refund so I take full blame and we will issue the refunds.
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Taurus Nut. said:
Additionally Henry V the most comical thing is you rep for a company who's predecessor had I believe the figure was 6% of Androstenedione in it's 6-OXO. Did they issue a refund or recall? Additionally, if Patrick can tell you exact amounts why didn't he "know" about the androstenedione contamination in 6-OXO?

It's called business... I tested the one ingredient that I thought was questionable (7-Keto-Etio) because it was new. This supplier has a great reputation, so why would I question his CoA on something that is fairly simple (etiocholanolone) and available.

Anyway...back to your whining.
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The way to deal with this situation professionally is with humility and penitence. Not behaving like an asshole and pointing fingers everywhere.
 
You're missing the ****ing point! You and your reps swore up and down that 7KE was exactly what it said it was on the bottle. They claimed that this was simply Patrick Arnold trying to attack a new company and that he had done it before. But now it turns out he was completely correct!

So the smart thing would be to swallow your pride, say you messed up and offer refunds without attacking people as whiners when they actually ask for the refunds that you offered! You should be focused on getting your company's reputation back to what it was. But you are destroying your company by coming on here and attacking people and starting childish threads like the one about all the other companies that have had extra ingredients. Who cares about other companies!? Focus on Taurus and the future of Taurus! It's your company though, so run it however you want. I'm just giving you the opinion of somebody that once held Taurus as his favorite company and at the moment really isn't sure he wants anything ever to do with them again.
 
henryv said:
The way to deal with this situation professionally is with humility and penitence. Not behaving like an asshole and pointing fingers everywhere.
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I would also like to publicly apologize to henryv and PA for anything bad that I have said against them and their company during this whole thing. I was assured that 7KE was exactly what it was and that this was just PA trying to attack a new company as it got started.
 
Aleksandar37 said:
You're missing the ****ing point! You and your reps swore up and down that 7KE was exactly what it said it was on the bottle. They claimed that this was simply Patrick Arnold trying to attack a new company and that he had done it before. But now it turns out he was completely correct!

So the smart thing would be to swallow your pride, say you messed up and offer refunds without attacking people as whiners when they actually ask for the refunds that you offered! You should be focused on getting your company's reputation back to what it was. But you are destroying your company by coming on here and attacking people and starting childish threads like the one about all the other companies that have had extra ingredients. Who cares about other companies!? Focus on Taurus and the future of Taurus! It's your company though, so run it however you want. I'm just giving you the opinion of somebody that once held Taurus as his favorite company and at the moment really isn't sure he wants anything ever to do with them again.
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I get your side, however it's not going to "destroy the company" these boards are pretty much meaningless and I got over worrying about people's opinion many moons ago. People that come on this forum are here to know ME as an individual as well as buy a product.

I am not attacking them for getting the refund, just more the pathetic bitching "it's been 2 days and I haven't heard anything". When you contrast to the other companies mentioned WHO out of them offered a refund? NAME ONE!
 
henryv said:
The way to deal with this situation professionally is with humility and penitence. Not behaving like an asshole and pointing fingers everywhere.
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No the ******* thing is instead of approaching me with professional courtesy and disclosing what he found, your "hero" who HAD THIS EQUIPMENT IN HOUSE AND STILL HAD CONTAMINATION ISSUES HIMSELF decides to publicly disclose the issue instead of bringing it to me. Additionally he was wrong about many of the facts, so no apology is necessary to Patrick in my opinion.

So, Henry V. How can you rep for a company who's predecessor RUINED so many lives with 6% Androstenedione in 6-OXO and 6-OXO Extreme?

How can you run around with E-Pharm in your signature attacking another company when the company YOU represent's predecessor and founder had even worse issues. Did Patrick offer to refund any money when he owned a significant portion of Ergopharm?

I wouldn't rep for a company like that...how can you?
 
Don't worry... just have Erin Reed post a "Unbiased" story about it... that should relax the masses! :D

I must say, the unprofessionalism here is quite comical. Considering Taurus does not have a massive following yet, the boards are Tauruses revenue stream. They may be "Meaningless" to someone like BSN or Muscletech, but I would bend over backward to appease the people here. Considering it took one click and 2.3 seconds to take their money, really shouldn't take more than 2 days to logon to your CC processor and use that same one click ability to reverse the transaction.
 
warsteiner said:
I think the issue is that during their previous usage of androgens then knew they were using androgens as the labels listed the ingredient so people were able to (as Rosie says) make a informed choice about what they put in their bodies.
Nice to hear a company taking full responsibility and offering refunds.
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Of course I get it however, let's just say some got systemic. 1.4mg at tops 30% absorption is 500mcg .0005 of a gram. I am pretty confident it's not a problem. I'd give my mother 500mcg of androstanediol without a second thought...lol
 
Taurus Nut. said:
Hear me out. One guy who was BITCHING the most about the refunds asked this question "Does 7-KE have similar effects on cortisol that Forma Stanzol / Formestane does? Or, in other words, could I use 7-KE in the same fashion as Forma during a PH cycle for cortisol control?If yes, what would be a proper dosage? THANKS "

Clearly 1.4mg of an androgen isn't going to be an issue for him because he is talking about using it in place of FORMESTANE (ANDROGEN) on a prohormone cycle (ANDROGEN). I am sure he is going to come on here and make up some excuse and blah blah and threaten to never buy Taurus again because I called him out. Still, 90% of the people who buy this product have used androgens.
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I asked those questions when i was still unsure about what the product did. Normally I'd be quite upset by someone calling me out. But there's no reason to get upset when ur clearly suffering from some maturity issues.

I dont even know how i've been bitching? I spent 100 bucks on a product for me and my girl, and we no longer have any interest in using, because of the contamination issue. The only form of "bitching" I showed were my doubts about ur refund claim.

henryv said:
The way to deal with this situation professionally is with humility and penitence. Not behaving like an asshole and pointing fingers everywhere.
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I think this post just about sums it up.
 
DAdams91982 said:
Don't worry... just have Erin Reed post a "Unbiased" story about it... that should relax the masses! :D

I must say, the unprofessionalism here is quite comical. Considering Taurus does not have a massive following yet, the boards are Tauruses revenue stream. They may be "Meaningless" to someone like BSN or Muscletech, but I would bend over backward to appease the people here. Considering it took one click and 2.3 seconds to take their money, really shouldn't take more than 2 days to logon to your CC processor and use that same one click ability to reverse the transaction.
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Unprofessional would have been like the other companies who just took the money and didn't offer a refund. Just because I share my thoughts with a few of you on a thread in our section, everyone gets all high and mighty.

Anyway, it is what it is at this point and we can drop it now...
 
Taurus Nut. said:
How is Patrick only able to test qualitative one post then has exact numbers the next post lol. So we are paying Patrick to test now, and I am sure he can give me exact amounts in every supplement correct?.
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Without comparing to a standard I cant give exact numbers. However I can report the "area under peak" as a percentage, which generally is accurate to a decent degree (depending on certain things)
 
Taurus Nut. said:
Unprofessional would have been like the other companies who just took the money and didn't offer a refund. Just because I share my thoughts with a few of you on a thread in our section, everyone gets all high and mighty.

Anyway, it is what it is at this point and we can drop it now...
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Sounds like your attitude with other online retailers as well... you are on a ticking clock to failure with this approach. I WAS going to use a few of your products but there are other companies I never, ever receive this push back and attitude from so I am not crossing you off my list. Don't worry, I will pass this thread on to a few choice eyes too, surely they won't like what they see.
 
Taurus Nut. said:
Additionally Henry V the most comical thing is you rep for a company who's predecessor had I believe the figure was 6% of Androstenedione in it's 6-OXO. Did they issue a refund or recall? Additionally, if Patrick can tell you exact amounts why didn't he "know" about the androstenedione contamination in 6-OXO?
.
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excuse me? Where did you hear 6%? you have no idea what you are talking about and you are way out of line. Cool it
 
Taurus Nut. said:
No the ******* thing is instead of approaching me with professional courtesy and disclosing what he found, your "hero" who HAD THIS EQUIPMENT IN HOUSE AND STILL HAD CONTAMINATION ISSUES HIMSELF decides to publicly disclose the issue instead of bringing it to me. Additionally he was wrong about many of the facts, so no apology is necessary to Patrick in my opinion.

So, Henry V. How can you rep for a company who's predecessor RUINED so many lives with 6% Androstenedione in 6-OXO and 6-OXO Extreme?

How can you run around with E-Pharm in your signature attacking another company when the company YOU represent's predecessor and founder had even worse issues. Did Patrick offer to refund any money when he owned a significant portion of Ergopharm?

I wouldn't rep for a company like that...how can you?
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what is up with this 6 percent crap? My 6-oxo was very pure. Prove otherwise. I dont deserve this BS
 
I feel kinda bad for Taurus Nutrition, as it is hard enough to break into the supplement industry (as a company) and get everything setup, going and flowing. I know that this mistake and the way it was publicized by two companies arguing and a lot of things being said back and forth on the boards, has caused some damage to Taurus Nutrition. I know that certain things could have been handled better, but let's hope that the future holds better in the way of learning from mistakes. The one thing that really turned a lot of people off is when Taurus said that the boards don't mean 'poopy' (bad word). Maybe we might not mean crap, but when you give a customer (or even potential consumer) the illusion that he/she is number one, it does do great for new and repeat business. Hopefully we can put this to rest soon.
 
Taurus Nut. said:
these boards are pretty much meaningless
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How a company or rep acts or what they say on these boards will never make me buy their product just because they are good people, but I will hold onto my cash when they conduct themselves like this. Best of luck with the future.
 
Aleksandar37 said:
How a company or rep acts or what they say on these boards will never make me buy their product just because they are good people, but I will hold onto my cash when they conduct themselves like this. Best of luck with the future.
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That's the part that deters me as a customer. I like it when I am valued as a customer and not told that I am meaningless or whatever, though I've never had a company owner ever call me meaningless before... though it wasn't anything 'personal' I guess.
 
I am very nice to people and more than make up for any issues including a refund for anyone that asked. I didn't have to do that. I could have done like my lawyer suggested and made people "return the unused portion" but I am not going to play games. I also could have just moved on in life and offered no one a refund like ALL of the other companies have done from what I can tell.

We made the mistake and we fixed it WAY MORE THAN ANY OTHER COMPANY. I just don't like the whining when clearly we have done everything to be upstanding. When I see the threads being bumped by the same individuals who 2 days after the email goes out post

"same here. sent pms, emails, called and no one picked up. idk guys, doubt we're gettin any refund. at least some store credit would be nice"

Well wouldn't it make sense to think that we probably are going through them and additionally there are other business functions besides this that need to be done as well?

Additionally, what I meant was a few people bitching on an internet forum is something I stopped worrying about 5 years ago. These boards are fun and a good way to interact with customers. I meet some really nice people and some people who just LOVE drama. I do however expect a little respect from people and some consideration. If you don't show it then don't expect me to keep quiet. Considering the rich history of making good on things I would hope that people would be more understanding and most everyone has been great. I am sending out the packages to the design contest that Big K ****ed up and I get such nice PM's from people who never expected we would make good and are so surprised when we over deliver.

If anyone feels like a refund isn't enough, then just contact me, I will more than happily send them some products in addition to make them feel better. However if one day goes by and I don't reply to your PM, cut me a break, I am super busy and please be a gentleman and don't go on a public forum and whine about it.

I do value being nice, so 808rebel send me your address and I will get you out some stuff to enjoy.

Drama drama drama...it's what people come here for I guess.
 
Taurus Nut. said:
I am very nice to people and more than make up for any issues including a refund for anyone that asked. I didn't have to do that. I could have done like my lawyer suggested and made people "return the unused portion" but I am not going to play games. I also could have just moved on in life and offered no one a refund like ALL of the other companies have done from what I can tell.

We made the mistake and we fixed it WAY MORE THAN ANY OTHER COMPANY. I just don't like the whining when clearly we have done everything to be upstanding. When I see the threads being bumped by the same individuals who 2 days after the email goes out post

"same here. sent pms, emails, called and no one picked up. idk guys, doubt we're gettin any refund. at least some store credit would be nice"

Well wouldn't it make sense to think that we probably are going through them and additionally there are other business functions besides this that need to be done as well?

Additionally, what I meant was a few people bitching on an internet forum is something I stopped worrying about 5 years ago. These boards are fun and a good way to interact with customers. I meet some really nice people and some people who just LOVE drama. I do however expect a little respect from people and some consideration. If you don't show it then don't expect me to keep quiet. Considering the rich history of making good on things I would hope that people would be more understanding and most everyone has been great. I am sending out the packages to the design contest that Big K ****ed up and I get such nice PM's from people who never expected we would make good and are so surprised when we over deliver.

If anyone feels like a refund isn't enough, then just contact me, I will more than happily send them some products in addition to make them feel better. However if one day goes by and I don't reply to your PM, cut me a break, I am super busy and please be a gentleman and don't go on a public forum and whine about it.

I do value being nice, so 808rebel send me your address and I will get you out some stuff to enjoy.

Drama drama drama...it's what people come here for I guess.
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You just don't get it Eric. This is like when my suppliers who act like this come crying back and asking why they lost the business, here's an idea, why don't you look at what transpired to get you here. It's all perception when all it is is words and you said it best, the boards are pretty much meaningless. Once it's said, its said and that will never change.
 
lmao @ PA coming to taurus in private about this issue ...he will scream that sh*t from the mountains

if i was an emerging company putting out the same products as other companies (especially PA's) i would test that sh*t frontwards, backwards, side to side... just sayin

typical dog eat dog, cut throat supplement industry
 
Taurus Nut. said:
No, it was simply to yield some perspective in a fun way...
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Well I'm sorry to tell you it came off very differently to many of us. In my opinion, it was like a 5 year old who gets caught doing something wrong and says, well, guess what so and so did. You want us to name another company that has given a refund and my response is who the **** cares. Focus on Taurus. You can survive this and have some other really great products and ideas to fall back on. I'm simply trying to help you out man and give you a perspective that you might not be seeing. Take it or leave it. My life rolls on regardless.
 
Aleksandar37 said:
Well I'm sorry to tell you it came off very differently to many of us. In my opinion, it was like a 5 year old who gets caught doing something wrong and says, well, guess what so and so did. You want us to name another company that has given a refund and my response is who the **** cares. Focus on Taurus. You can survive this and have some other really great products and ideas to fall back on. I'm simply trying to help you out man and give you a perspective that you might not be seeing. Take it or leave it. My life rolls on regardless.
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You noticed how he glances over yours and my posts, denial is a powerful things amongst those that refuse to accept the consequences of their own words and actions. I'm done here, unsubscribing to this thread.
 
Im a little taken back by everything that's going on in this situation. I don't feel like I did anything to cause you to say im bitching. This is my first time buying and using a product that had a contamination issue. Initially I thought your refund-proposal was a very righteous and respectable thing to do. But am I not amended my right to speculate?

It seemed like a bit of a long shot for a smaller-market company to issue a full refund to all customers who bought 7-KE. No one ran around screaming and shouting "taurus is a hoax!" "the refund is all for show" "they're not refunding anyone!" ..no one did anything except wonder and worry.

Numerous members experienced difficulty contacting you in regards to the refund. You left us all confused and concerned. Does that mean we're "bitching" when we discuss the situation amongst each other?
 
chocolatemilk said:
lmao @ PA coming to taurus in private about this issue ...he will scream that sh*t from the mountains

if i was an emerging company putting out the same products as other companies (especially PA's) i would test that sh*t frontwards, backwards, side to side... just sayin

typical dog eat dog, cut throat supplement industry
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I did this to several other companies in the past. that is, test their stuff and find it had problems - often major problems. Which is kind of the point of this thread. Its very common

The good part of the whole thing is many of these companies, after initially being in denial and very combative, agreed to accept my assistance in helping them with their QC issues in an affordable way. And none of these companies have had issues since. Plus I got some positive business relations out of it

So its all for the best. Everyone just has to chill
 
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