The Solution
Legend
I don't know about you, but when I pay a company to ship me something, I expect to get what I paid for. Including the shipping.
You paid them, they hired ups. Their fault. Should've gone with someone else. Both times.
UPS is not only used by S&S, its used by plenty of online companies who ship Ice cream. I just happen to be on the bad end of the stick with my luck. Plenty of people on the East coast order S&S and have 0 problems. I can bet mkretz can vouch for it as well with his shipment. Plenty of other people on Social Media/other boards have no issues.
For example:
Graeters, Steve's, Jeni's ships UPS
3 major ice cream companies in the United States. I am sure everyone has their hits and misses. Just like how we eat ice cream and don't always have consistent pints. Its a part of life.