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The official Prometabolix customer service thread

Okay it is Tuesday now and I checked my mail and there is still no H-max. the order number that was order to me was #414 but the on your site when i sign in says it's order # 398
You said I'd have it friday and then you said Tuesday and i still dont have it... where is my stuff? :sad: :(
 
yours went out saturday so monday tuesday

order # 348 checked mail also still nothing and the website still says preparing. If it went out on Sat it definetly should of been here by today I am in the bay area just like you so actually it should of been here yesterday. Maybe we should just cancel the order no hard feelings?? I know you have been busy and if mine did ship out fine but if it hasn't then I can use the money for other things at the moment. Thank you.
 
all orders went out.
you can cancel I just have to get them back.
a bit more patience is all.
because HMAX and PMAX are no more. They are no longer made.
 
sorry ,but you live in so. san francisco.
my bad I thought you were another customer from the bay.

all orders that have been paid for have been sent.

But I can not send out an order that was never paid for.
You never completed payment through paypal.

"Preparing" means that you paypal transaction was not completed.

So this was never paid for, it is in the abandoned orders file.
 
i'm not canceling anything. my paypal transaction was already made on the may 23rd. i just want to know if my hmax is coming or not and when....:blink:

also i live in brooksville florida
 
Ok Pro. that explains it yeah no hard feelings I thought something might have gone wrong with the order but when you said it was ok. i assumed it had gone out. Like I said I know you were busy looks like you just confused me for someone else.
 
Prometabolix said:
like I said before they are all out.
They were all sent.

every last one of them.
Click to expand...

That's all good and dandy but when do i get my stuff? I order may 18, paid on may 23. wasn't here friday or saturday, or monday or tuesday. will i be getting it this week at least?:whiner:
 
Prometabolix said:
all orders went out.
you can cancel I just have to get them back.
a bit more patience is all.
because HMAX and PMAX are no more. They are no longer made.
Click to expand...

Hey Pro , how much more do you have left of both ?? :think:
 
PMAX I have enough right now for a couple more weeks.
HMAX is the one which is scarce.

Few hundred of HMAX left although that could change very shortly .
 
HEY PRO,
I got my order yesterday.
The presidents sale special and the free P-max.
Thanks!
With my previous order when P-max was on sale, I have now recieved 5 P-max and 2 H-max for less than $120.00.
tough to beat that.
 
From experience, Eddie will come thru. I think he got too big, too quick.. He set me up with everyting I asked for (refunds, change orders, cancelations, etc).. Its human nature to be anxious (I have massive anxiety). Just email him once a week, remind him, and he will follow thru. He's just totally mobbed and doing great from my point of view.
 
I just want to put my 0.02 in here. Eddie came through for me on everything as well and I have placed subsequent orders with no issues. I agree with dhartnet about Eddie growing so quickly.


Keep up the great work Eddie!!!! :head:
 
Prometabolix said:
thats weird, my system said it shipped.
but when I look up your orders I cant find any record.

it was a PMAX and and an owners special and you received nothing or just one PMAX?
Click to expand...


it was a PMAX and and an owners special and i only recieved 2 Pmaxs... ???
Did you figure out the situation.
 
wooohooo!!! Pro is the man!!! I got my stuff today in the mail and my freebie!! I will definitely order in the future. Thanks for coming through! I hope this stuff is legit because if it is, then Prometabolix is the best company around! :woohoo:
 
proof is in the pudding. tests came out good.
I have been on it for about 6 days now.
been getting leaner and harder.
Strength is alright but I never did get stronger on Halodrol .
 
Thank you Prometabolix,
My order arrived today.
M-
 
Prometabolix said:
should be there today or tommorrow latest.
Click to expand...
Pro would this apply to me also?As i have ordered from you twice and recieved both orders in three days not counting the shipping day.I got my first Hmax order plus extra pmax:woohoo:
But am waiting on my second hmax order ,i got a ship conformation on the 1st,my order number is 281.Thanks for your help.:bb3:
 
order 287
1xBday special
1xPmax

Still not got email notification that it has shipped. ANy info on this mate? Also, is your site down? I cannot access it.
 
Hey, just wanted to post that Prometabolix came through for me in the end. I'll probably order from you guys again, cant beat the prices.

Got my pump juice today and it worked pretty well, pretty comparable to NO-Xplode and of course a hell of a lot cheaper. Flavor on NO-Xplode is a tad better but still good stuff.
 
okay.........heres the scoop with me...i have recieved neither my voucher nor my free bottle of pmax. i was part of the presale. which i did recieve. can you check on my freebie and my voucher for me....thanks in advance.
 
ripped218 said:
Pro would this apply to me also?As i have ordered from you twice and recieved both orders in three days not counting the shipping day.I got my first Hmax order plus extra pmax:woohoo:
But am waiting on my second hmax order ,i got a ship conformation on the 1st,my order number is 281.Thanks for your help.:bb3:
Click to expand...
Bump please.:afro:
 
Got my order....Great, extremely fast customer service. I've heard Promet has been getting slammed with orders since their product line has increased, yet they've really kept up.

Products component description on their DS's are more thorough than some competitors (even in regards to h-50). Promet has been given somewhat of a hard time with this issue (even in this thread I believe), yet they seem more trustworthy and forthcorming than some others.
 
Haven't received HMAX yet. I'm a bit concerned because of the failed order process, see details below. Has this order shipped?

Thanks.

Prometabolix said:
Your order is updated in my system.
You are all good.
I have it in my linkpoint system.
Click to expand...

HugeBB said:
Sent an email to: [email protected] I received an email from linkpt.net confirming that my credit card had been charged for the order. I verified this, the money has been withdrawn. The checkout process died after the CC info was taken, and your site shows that I have placed no orders. Order was for 5 bottles of HMAX. Please check your email for details and update my account to reflect this order. Thanks.
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