Definitely start working with some EU retailer cause shipping from US is a disgrace now - even for priority shipping.
Looks like my parcel for which I paid more than double for priority shipping to get it in 6-10 business days - maybe left US 6 weeks after your company handed over my parcel to USPS.
Disgrace for USPS and US customs.
USPS should definitely get some penalty or money back for not meeting deadline on delivery they charge double price for.
Shipping is a worldwide issue right now. If it weren't, I wouldn't still be waiting for one of my daughter's Christmas presents that I ordered from a country in the EU back in November. It sucks but its not the companies faults.
And while agreed that USPS/UPS should give credit and refunds when they don't meet deadlines, they haven't done that since the Covid pandemic started bc there are so many factors at play now.
As for your comment about we should definitely start working with some EU retailer, I'd love it if people would tell EU retailers they should start working with us with the same amount of enthusiasm that you tell me we should work with them. Bc I would love to work with more UK and EU retailers. We are easy to work with, offer great volume discounts, etc. I approach working with retailers as a business partnership where we both make money and the consumer wins. Unfortunately, a lot of my experiences with EU retailers has been them expecting us to jump thru hoops; and for one that I did jump thru hoops trying to work with this year, I got screwed over quite badly.
Here are 2 examples of some absolute BS examples in trying to work with EU retailers:
- I had surgery on my eyelid back in June. One EU retailer kept messaging me on What's App. Just had to have a reply that day and their order packed up and ready to go that day - which they kept changing, so it wasn't as simple as getting the normal warehouse ppl to do it. So I went into work myself and packed it; keep in mind I'd messaged the retailer I'd just had surgery. It sat on a pallet for a month and they never paid for it and to this day never have reordered while they have a lot of our stuff listed on the site but are OOS.
- I had a Swedish retailer contact me last week and wanted me to sell them everything for 5 Euros. I explained to him that a lot of our products cost a lot more than that to even make. Of course for some reason, he got an attitude and thinks they're so special that we're supposed to lose money to sell to them.
I would absolutely love to work with more EU retailers. The key there is work with - not be lied to, taken advantage of, or jerked around. I would love to work with reputable quality EU retailers that would like to make our brands available to their customers and where we could work together to build the brands in their market.
I am open to any UK or EU retailers that people would like for us to contact and work with; just let me know. And also, I encourage everyone that would like to see our products sold by UK and EU retailers to request the products from them as well.