FREQUENTLY ASKED QUESTIONS
1) Why have we decided to voluntarily recall the product?
a) We have made the decision to voluntarily recall the product as a precautionary measure due to claims that an ingredient in the product may be deemed to not comply with certain applicable regulatory provisions. The law is not clear as to this issue, but we felt it appropriate to take this proactive step as we look into the issue.
2) Have there been any serious adverse reactions to this product?
a) We have not received any reports of serious adverse events associated with this product
3) What federal law provisions are in question?
a) A law called DSHEA (Dietary Supplement Health and Education Act) governs the manufacturing, sale and distribution of dietary supplement products. We believed that this product was in compliance with those rules and regulations, but due to questions that have recently arisen and the recent pronouncements by the U.S. Food & Drug Administration, we felt it appropriate to take the actions we are taking.
4) What were the speculations?
a) There have been scandalous and damaging comments made in multiple online discussion forums based on conjecture about the formula. Suggestions were made that SX contained meth or phentermine or even, absurdly, cocaine and that it MUST contain an illegal drug since it works so well. We believe these allegations are false. However, due to the intensity of the speculation we felt that extraordinary precaution was necessary.
5) Which ingredient is creating the concern?
a) We have a very novel custom-formulated amino acid (proline) ingredient in the product, identified on the packaging as phenyl-pyrrolindynltoulene. This ingredient is very unique, and its interaction with the other ingredients is what makes the product so effective. However, because that ingredient is so unique, the bulk of our efforts are focused on the analysis of that ingredient.
6) Is it safe?
a) Like all dietary supplements, or for that matter, all prescription drugs, there is always a risk of an adverse interaction in any human being. Having said that, we believe our product is safe and we have had not received any report of a serious adverse event. Our focus on extraordinary caution is based on the allegations that have been made and the time it will take to look into them. As a result, we are advising everyone to stop taking it immediately and to follow the procedure outlined below for returns.
7) Will I get a refund if I return my purchase?
a) All partially or totally unused products in original packaging will be given a full refund or, if preferred, a credit or exchange.
8) I purchased my product from your site, how do I return it?
9) Follow the procedures outlined in the posted letter. Initially send an email to
[email protected]. You will be given an auto-reply which will contain the instructions necessary to return the product.
10) I purchased my product from another retailer, how do I return it?
a) Since we sell through distributors, we are not aware of all the retailers selling our products. We have notified all distributors and requested that they notify their retail customers. Once everyone is notified, all retailers will accept returns for refunds or exchanges If you purchased through another retailer, please allow a week or so for all to be notified.
