Problem with my order!

ChooseLife

New member
Hi

I ordered my products on the 5th of Jan and just received them today because I was waiting on the DCP and Im also in Australia so it takes longer to ship.

The problem is I ordered the bulk 500g Leucine and I received a 100g tub:damnit1:

My order number is 129092 so if anyone from NutraPlanet could contact me Id appreciate it.

This has never happened before and I've order from Nutra 10+ times so I dont know what to do thats why I started the thread.

Do I get a replacement or just a voucher?
 
hey.

do me a favor an forward me all the info, and we will get this cleared up.

thanks
 
man, it's so early I glanced right over your order number. :)

looking into it as we speak

ae
 
AE14 said:
Just waiting on word, will post as soon as I find out
Click to expand...

Hi

I realise it could of been a simple mistake because I did order a few other things in 100g (GMS & L-Tyrosine) so thats why they might of been mixed up.

Thanks for your help.
 
ChooseLife said:
Hi

I ordered my products on the 5th of Jan and just received them today because I was waiting on the DCP and Im also in Australia so it takes longer to ship.

The problem is I ordered the bulk 500g Leucine and I received a 100g tub:damnit1:

My order number is 129092 so if anyone from NutraPlanet could contact me Id appreciate it.

This has never happened before and I've order from Nutra 10+ times so I dont know what to do thats why I started the thread.

Do I get a replacement or just a voucher?
Click to expand...


Thanks for your patience and we apologize for the inconvenience. On any future customer service related event, please email our customer service staff at [email protected], which will provide you with the fastest and most prompt response.

I went ahead and refunded your house account for the L-Leucine 500 grams you purchased, in the amount of $14.39. Therefore, during checkout of your next order, you will notice an icon appear, stating that you have $14.39 in pending store credit. In the icon, type in how much you would like valued (up to $14.39), proceed through checkout, and the amount will then be deducted from the total amount due. To help further alleviate your inconvenience, please keep the 100 grams unit, free of cost.

Thanks again for your patience, understanding, and for choosing NutraPlanet!
 
NutraPlanet CS said:
Thanks for your patience and we apologize for the inconvenience. On any future customer service related event, please email our customer service staff at [email protected], which will provide you with the fastest and most prompt response.

I went ahead and refunded your house account for the L-Leucine 500 grams you purchased, in the amount of $14.39. Therefore, during checkout of your next order, you will notice an icon appear, stating that you have $14.39 in pending store credit. In the icon, type in how much you would like valued (up to $14.39), proceed through checkout, and the amount will then be deducted from the total amount due. To help further alleviate your inconvenience, please keep the 100 grams unit, free of cost.

Thanks again for your patience, understanding, and for choosing NutraPlanet!
Click to expand...

Nutraplanet is really OUTSTANDING!!

:party::party::party:
 
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