Orbit Nutrition Help

halfhuman said:
Got tracking last night. Finally. Thought I would get some type of compensation lol. But glad I'm finally getting what I ordered.
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Glad to here it was on route, sorry for the delay brother
 
Also got tracking last night. Will update one more time when box arrives.

Also surprised on not getting compensated - though maybe there will be something in the box. A special discount code would be great.
 
Despite the delays, I have to say that I've received prompt feedback from Orbit CS.

Good to hear things are finally moving for you fellas... I have an order from 12/13 processing, hope it hits soon as well!
 
My December 13th order still hasn't shipped. I've received zero replies for the past 2 weeks. In my account it still shows - in a large, red font, to add to the irony ''SHIPS IN 2-4 BUSINESS DAY'' - under the OL TransFORM I bought!

Sorry guys, but this really is off the charts like someone else already noted. I've tried being patient and hoping this would run through when the ban-induced shopping sprees died down....

But the wait goes on.

I paid the money for this order immediately. You have my money, I don't have my goods. This needs to be fixed without further delays
 
Emailing that strait to the boss, expect a reply soon
 
While we understand everyone's frustration on all this, it was 100% out of our control for most people in this thread as WE HAD TO WAIT on the vendor to send us the stuff that was technically promised to us WEEKS before we got it. Had we known it was going to take this long no way in hell would we have sold them. As for freebies, most people got some great discounts and as a business we cannot afford to send free stuff and actually stay in business. The wait sucked for you all and for us too.
 
organometal said:
Update: orbit page still says my 12/12 order is processing. CS is silent.

I know you guys got slammed, but your lack of communication and transparency is off the charts.
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Likewise. Ordered january 9, still hasnt shipped, but the major issue is that cs absolutely refuses to answer. Gonna ask for a refund tonight and question future business there :(. They've been great in the past but a real way to cripple a retailer is to ignore customers who contact CS. That'll get you
 
Orbit said:
While we understand everyone's frustration on all this, it was 100% out of our control for most people in this thread as WE HAD TO WAIT on the vendor to send us the stuff that was technically promised to us WEEKS before we got it. Had we known it was going to take this long no way in hell would we have sold them. As for freebies, most people got some great discounts and as a business we cannot afford to send free stuff and actually stay in business. The wait sucked for you all and for us too.
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But is this really true? When I ordered, it said "1 left in stock." So I thought, hey, they definitely have some, should ship to me in a day or two.

Why say "1 left in stock" if there are zero in stock? That's not on the vendor, that's on you.
 
mr.cooper69 said:
Likewise. Ordered january 9, still hasnt shipped, but the major issue is that cs absolutely refuses to answer. Gonna ask for a refund tonight and question future business there :(. They've been great in the past but a real way to cripple a retailer is to ignore customers who contact CS. That'll get you
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Pm me the order number please as i do not see any open orders from that date.



mr.cooper69 said:
But is this really true? When I ordered, it said "1 left in stock." So I thought, hey, they definitely have some, should ship to me in a day or two.

Why say "1 left in stock" if there are zero in stock? That's not on the vendor, that's on you.
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Depends on if you ordered during the ban rush or what item you are talking about. Pm me the order number and i will personally handle it.
 
mr.cooper69 said:
But is this really true? When I ordered, it said "1 left in stock." So I thought, hey, they definitely have some, should ship to me in a day or two. Why say "1 left in stock" if there are zero in stock? That's not on the vendor, that's on you.
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Same happened to me. It was horrible.

The least they could've done is let us know to cancel if it would've taken this long and also provide some type of compensation for the looong wait. Anything. Coupon code for us or something.

Future order is questioned now with them. Sorry guys.
 
halfhuman said:
Same happened to me. It was horrible.

The least they could've done is let us know to cancel if it would've taken this long and also provide some type of compensation for the looong wait. Anything. Coupon code for us or something.

Future order is questioned now with them. Sorry guys.
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That is your right as a consumer to chose where you shop.
 
Orbit said:
That is your right as a consumer to chose where you shop.
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Absolutely but at least look out for those who waited over a month. That's crazy regardless the issue. The issue wasn't with us. We paid on time lol
 
Orbit said:
cause you know about vendor issues and that stuff right?
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It's not the case of knowing. It's the part of you guys looking out. When we order we expect it in a certain amount of them cause "we" pay for the shipping and obviously buy for it to be used. Now if you guys run into a issue that's not our fault. Now because of a long wait certain people including myself had to place the same order else where spend double the money to accommodate the wait.

All I'm saying it all we got was sorry will look into it and a blame on vendors. Nothing mad us happy as a consumer. We all had patients for the wait but damn a month is a little exaggeration with no here you go sorry for that.

I'm sure u understand where I (we) coming from. Not attacking in anyway just speaking on the situation on how I think it should've went.
 
halfhuman said:
It's not the case of knowing. It's the part of you guys looking out. When we order we expect it in a certain amount of them cause "we" pay for the shipping and obviously buy for it to be used. Now if you guys run into a issue that's not our fault. Now because of a long wait certain people including myself had to place the same order else where spend double the money to accommodate the wait.

All I'm saying it all we got was sorry will look into it and a blame on vendors. Nothing mad us happy as a consumer. We all had patients for the wait but damn a month is a little exaggeration with no here you go sorry for that.

I'm sure u understand where I (we) coming from. Not attacking in anyway just speaking on the situation on how I think it should've went.
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Never once did we blame the customer, in fact the vendor we are blaming has said it was their fault in email and in the open. You used to be a rep before we let you go so not sure how you can jump in on all this after working with us for as long as you did. Again not once did we blame the customer, we have and had taken our share of the blame and MANY people understood that the delay was on said vendors part not us just sitting around not wanting to ship things. In fact as soon as products arrived we got them back out same day. Again, had we known that it would take a month to get what we ordered pre ban we would have never sold them or kept them listed.
 
Orbit said:
Never once did we blame the customer, in fact the vendor we are blaming has said it was their fault in email and in the open. You used to be a rep before we let you go so not sure how you can jump in on all this after working with us for as long as you did. Again not once did we blame the customer, we have and had taken our share of the blame and MANY people understood that the delay was on said vendors part not us just sitting around not wanting to ship things. In fact as soon as products arrived we got them back out same day. Again, had we known that it would take a month to get what we ordered pre ban we would have never sold them or kept them listed.
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I didn't say the customer. I said vendor.

All I'm saying is a month wait is way to long that's all. Not blaming anyone just saying a month wait is a long time when people order to have the product(s) in a certain time frame for use. You guys are good and not knocking you guys at all. Just this situation sucked as$.
 
halfhuman said:
I didn't say the customer. I said vendor.

All I'm saying is a month wait is way to long that's all. Not blaming anyone just saying a month wait is a long time when people order to have the product(s) in a certain time frame for use. You guys are good and not knocking you guys at all. Just this situation sucked as$.
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Yup it did and does and i have said that many times and not sure how many times i have said that WE WOULD NEVER HAVE SOLD THEM HAD WE BEEN TOLD "OH IT WILL BE A MONTH TO GET TO YOU". Which we were not and every week the date of arrival was being pushed back. Either way i am here to help and resolve issues. For example i am now handling mrcooper personally and got it taken care of within 5 minutes.

If there are any other issues open please send me a PM and I will personaly jump on them as i am in the warehouse and have direct connection to everything orbitnutrition.
 
I think shipping partial orders may have helped to prevent Orbit from taking a lot of this heat. (Orbit might discuss this cost with the vendor as part of their remedial action).

I know that my order was held up by just a few items. Just a thought for the future.

I want to add that I received prompt responses from CS throughout the situation.
 
Orbit is ROCK solid and the guy who owns it is a pro. Just a ****ty situation all the way around.

I imagine a month from now when nobody can get these items they will be glad they got them regardless of the wait.

btw, I hope none of you guys ever go black market because the waiting there is many times worse.
 
Tricepatops said:
I think shipping partial orders may have helped to prevent Orbit from taking a lot of this heat. (Orbit might discuss this cost with the vendor as part of their remedial action).
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yeah if anything this ever happens, which i am hell bent on not letting it happen again, we will for sure be taking that into consideration.
 
I think the CS tab may be faulty atm at orbit's website right now because the main man here got it taken care of in a heartbeat. Thanks for providing literally "on demand" CS here on the boards and you've definitely got me as a customer moving forward
 
mr.cooper69 said:
I think the CS tab may be faulty atm at orbit's website right now because the main man here got it taken care of in a heartbeat. Thanks for providing literally "on demand" CS here on the boards and you've definitely got me as a customer moving forward
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Thank you. I am here to solve everything and will be more active on the boards this year.
 
The situation definitely sucked for everybody involved. I placed three orders (all containing PHs) from 11/26 through 12/16. Obviously each was delayed but I did receive my final package a few days ago. I can only speak in regard to my own experience, but I believe Orbit did a fine job from a customer service standpoint. I emailed CS to check the status of my orders A LOT, and even though I probably bugged the hell out of them, they responded within 24-48 hrs each time. It probably helped that I expected delays with the ban in place. It would have been nice to get a freebe or coupon, but I got my supps and that's all that matters to me.

I hope everyone else gets their sh*t soon too!
 
I'm off the boards for literally 30 hours and sh!t goes crazytown :aargh4:

Glad the boss got things under control for everyone, and appreciate the feedback.
 
Hyde said:
I'm off the boards for literally 30 hours and sh!t goes crazytown :aargh4: Glad the boss got things under control for everyone, and appreciate the feedback.
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It was only because you were gone, with Hyde around nothing can go wrong ;)
 
3 months and 1 week gone, but still no sign of my parcel arriving. Have lost hope of ever receiving the goods for which I paid $167...

Very disappointed with orbit nutrition. I never even received shipping confirmation. I was left completely in the dark. Sorry guys, but this is unexceptable. I paid good money and you cashed it a few moments after the order was placed on December 13th...
 
jp_x_type said:
3 months and 1 week gone, but still no sign of my parcel arriving. Have lost hope of ever receiving the goods for which I paid $167... Very disappointed with orbit nutrition. I never even received shipping confirmation. I was left completely in the dark. Sorry guys, but this is unexceptable. I paid good money and you cashed it a few moments after the order was placed on December 13th...
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jp_x_type can you PM me your order number

Did you ever pass me it before?
 
jp_x_type said:
3 months and 1 week gone, but still no sign of my parcel arriving. Have lost hope of ever receiving the goods for which I paid $167...

Very disappointed with orbit nutrition. I never even received shipping confirmation. I was left completely in the dark. Sorry guys, but this is unexceptable. I paid good money and you cashed it a few moments after the order was placed on December 13th...
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Wow really sorry bro. That sucks. Hopefully they get it sorted!
 
Orbit has took a turn downhill over the last year..
I had products arrive opened, they didn't believe me even after I sent pics of the bottle with missing seals etc

Nothing was done about it..
I'll never use them again..
 
Skooter said:
Orbit has took a turn downhill over the last year..
I had products arrive opened, they didn't believe me even after I sent pics of the bottle with missing seals etc

Nothing was done about it..
I'll never use them again..
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dam if this happened to me i would be livid...
 
Skooter said:
Orbit has took a turn downhill over the last year..
I had products arrive opened, they didn't believe me even after I sent pics of the bottle with missing seals etc

Nothing was done about it..
I'll never use them again..
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Wow, that's extremely negative - sorry you feel that way. Still, thanks for the feedback; we're always striving for personal improvement and hopefully you can give us another chance to serve you! We really do aim to please.
 
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