Dear nutraplanet.

Potatobake

Member
When you do not have something in stock, please state that to prevent pissed off customers!


Made an order on the 4th of sept, due to thinking that every item i bought was in stock I paid $80 (!!) for the fastest shipping option, i then get told one WEEK later that the product is out of stock and new shipment will not arrive for ~4 days, therefore the order will not arrive till the end of the month at the earliest. Ridiculous.
 
Did you speak with them via e-mail or phone, yet? I've only found their customer service to be great. And every time I've ever placed an order where something isn't in stock, it's had a red warning in my cart, informing me that an item in my cart was OOS or not in yet (e.g. pre-sale).
 
Always feel free to call CS or get in touch with one of our reps here.
 
I just bought from them recently and had a similar issue. They used to ship immediately.

I think the Erase was out of stock - and if you added it to your cart it would tell you this. But if you had it in a "stack", the checkout page said that "something might delay the order", but it did not tell you what.

Things happen, but to me the worst part was that there was no communication whatsoever, and even when I sent an email, I got one a couple of days later that was simply, "we hope it will be this week".

It wasn't.

R
 
Rhyalus said:
I just bought from them recently and had a similar issue. They used to ship immediately.

I think the Erase was out of stock - and if you added it to your cart it would tell you this. But if you had it in a "stack", the checkout page said that "something might delay the order", but it did not tell you what.

Things happen, but to me the worst part was that there was no communication whatsoever, and even when I sent an email, I got one a couple of days later that was simply, "we hope it will be this week".

It wasn't.

R
Click to expand...

working in this business (supp sales) it is very hard for etailers to get a solid date on product renewal.
they rely on supp co's to ship on time when the product arrives to them, however, it's a domino effect.
if the bottling co. is delayed bottling the product, the manufacturer is delayed receiving the product, and then the etailer is even further delayed.
so there are several steps and in each step they don't want to piss anyone off.
so, you have someone telling you, it'll be x days and then everyone is waiting on that, but also trying to keep customers happy and not moving on to a different product. it's a huge risk especially when products are extremely delayed, but if they give you a date of 2 months or furhter, you might not buy from the company again, it also bites them if they are wrong, but it's the risk most take to keep a customer and it's not meant to be disrespectful
 
MidwestBeast said:
Did you speak with them via e-mail or phone, yet? I've only found their customer service to be great. And every time I've ever placed an order where something isn't in stock, it's had a red warning in my cart, informing me that an item in my cart was OOS or not in yet (e.g. pre-sale).
Click to expand...
This is my experience too.
 
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