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Cancel Order

AndrewSlate

New member
Hello, was wondering if I could still cancel an order that is in processing status so I could order a different product. I sent off a message on the contact page, but as it is Saturday, I wanted to make sure it wouldn't be shipped out Monday before the mail was read! :) I don't have enough posts to PM the board reps on here, or I would have kept it off the main forum, sorry.
 
If you mean replace it with an item like say you bought item A but you wanted Item B and you want to swap then i dont quite know if you can or not but a rep should be able to say but if it is a case where you bought item A and forgot to buy item B its free shipping for anything so you can just place another order.

I assume you can cancel if its still proccessing but not 100% positive.
 
email customer service with your order number. That should take care of it
 
AndrewSlate said:
Thanks, ya I meant cancel the whole order so I can just make a new order. I just can't PM yet. :)
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AE14 said:
email customer service with your order number. That should take care of it
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AndrewSlate said:
OK, sent an email off, thanks for the help!
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If you did place a whole 2nd order, the email will likely suffice but it might not hurt to call in Monday morning at 1-866-780-3755 to make sure it is understood to cancel the 1st order and proceed with the 2nd.
 
I got a reply very soon after I emailed and my order was canceled. Very fast and friendly service on a Saturday, too. As soon as the 1 kilo BCAAs go back in stock I'm going to load up. ;)
 
AndrewSlate said:
I got a reply very soon after I emailed and my order was canceled. Very fast and friendly service on a Saturday, too. As soon as the 1 kilo BCAAs go back in stock I'm going to load up. ;)
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Glad it worked out for you, and thank you for your business
 
^^^No kidding, but I'm not really surprised. I've almost dealt exclusively with NP for the past few years now...outside of major sales here and there.
 
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