How to get AX satisfaction guarantee refund w.out roundabouts?

Rough08

New member
Yep, what is the easiest and most direct way to take advantage of AX's money back guarantee? I was told by a rep to contact the place I purchased from to get a refund on SlimX. Nutraplanet customer service laughed at the notion that people are asking about a company's money back guarantee through them and that I definitely wasn't the first swinging d*ck that had asked them about it.

So who do I need to get up with where I can be refunded on my purchase with no roundabouts or runarounds. I have the anxiety X that I can send back, one bottle over half full and the other unopened. Cheers mates.
 
You can read about it here:

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100% Back Money Guarantee!
We proudly offer this guarantee because we KNOW you will be 100% satisfied with your Anabolic Xtreme Purchase™. If, for whatever reason, you're not completely thrilled with the results, please return the unused portion and we will refund you the full purchase price.

To Receive Your 100% Money Back Guarantee, Please Read the Following.

100% money back guarantee if purchased directly from the Anabolic Xtreme website

* Please call our customer service center at 888.388.7566 to receive your personalized return authorization number, and place it on your invoice.
* Returns must be shipped with in 30 days of purchase date.


100% money back guarantee if purchased from a retailer

* If purchased from a retailer, you must conform to the retailers refund / return policy.
* Anabolic Xtreme offers a 100% refund to all retailers that refund the purchase price to a dissatisfied consumer.
 
Thanks, but looks like a roundabout to me. Got to recontact nutra and see if they will comply with refund if AX offers them a 100% refund on my purchase. They first told me to contact AX, now I have to contact NP again. I have a feeling this will be more trouble than it is worth.
 
Sorry you feel that way, and SX did not work out for you. That is why we have it clearly posted. Being that we sell through multi-layers of distribution we have to do refunds in this manner. I always shop places that have user friendly return policies for that reason. If you have any problems returning, simply call our support line, and we will help do the work for you. We really do have a good customer support team. When you return your item, in the end we refund that distributor for your return. Usually you just lose out on the shipping.
 
Rough08 said:
Thanks, but looks like a roundabout to me. Got to recontact nutra and see if they will comply with refund if AX offers them a 100% refund on my purchase. They first told me to contact AX, now I have to contact NP again. I have a feeling this will be more trouble than it is worth.
Click to expand...
It should be super easy with NP. You've already contacted them, so they should be able to just take it back and issue the refund. There's no run-around with it, but the return policies of retailers do supercede our's. In some very rare instances, there are criteria and timeframes for returns. NP should be about the easiest to deal with on this, though.

Here's what to do from here:
-Contact NP for return shipping info.
-Send it back
-Receive refund (less applicable shipping - that's pretty standard)

If you have any problems, just let me know and I'll handle it.
 
Nutraplanet took care of it. Stand up guys

Hello xxxxxx,
We understand and apologize for the frustration you have experienced. First off, we appreciate your support and normally we would tell a customer to contact the manufacturer for a written statement saying they would reimburse the product. Since your situation has already been outlined on the boards and an AX rep said they would cover the loss. We will refer to that and your emails when we file a claim. Please note that they may contact you also via email. Please send both products back to us and we will issue a refund to your nutraplanet house account to be used toward your next order. Your RMA # is xxxxx and the address that you send the products to is: 111 Bethea Rd. Fayetteville, Ga. 30215. Thank you for supporting nutraplanet.
Tim Richardson

Nutraplanet
Customer Service Representative


xxxxxxx wrote:
Nutraplanet,
The anabolic xtreme reps have assured me that they offer a full refund to you guys and returned products from their company. Read this thread for clarity and an easy solution to getting my refund with no more roundabouts or runarounds. Please send me a RMA # where I can send this back for a full reimbursement.. Here is thread. Let's make this easy.


--- On Mon, 6/15/09, NutraPlanet Customer Service <[email protected]> wrote:

From: NutraPlanet Customer Service <[email protected]>
Subject: Re: Support Request From xxxxxx/ Order ##xxxxxx
To: xxxxxxxxxx
Date: Monday, June 15, 2009, 3:58 PM
Hello xxxxxx,
We are sorry you had a problem with those products. Unfortunately, if you want to take advantage of Anabolic xtreme's money back guarantee then you will need to contact Anabolic Xtreme for the refund. We thank you for your continued support and sincerely apologize for the inconvenience. Thank you for supporting nutraplanet.
Tim Richardson

Nutraplanet
Customer Service Representative



xxxxxx @yahoo.com wrote:
> Lot #: Product Name:
> I would like to take advantage of Anabolic xtreme's money back guarantee. If you look under this order # I purchased 2 bottles of Slim xtreme. I went through almost half of one bottle. The side effects of this product became unbearable and had to stop usage. T-AD ax rep assured me that the money back guarantee was good in my case. I've been a loyal customer for years and this is the first time I've returned anything to you guys. Please send me a RMA # please where we can get this handled.
> xxxxx
 
Glad that things got taken care of in a timely and pleasant manner. Should you or anyone ever need help with such things, just ask us and we'll be glad to assist. The reps are here for customer support of all sorts, and if we can't directly help, we have the resources to do so and will go to great lengths to help. It's just how we are!
 
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