The last order I successfully placed with Nutraplanet was in May of 2015. Prior to that, I ordered at least once a month from them. I have tried several times since, to no avail. Sometimes the website rejects my credit card (which nobody else has any problems with), sometimes I click a link or button over and over and can't get it do anything (much less what it's supposed to do), sometimes I go to check out and everything I'd put in my cart is gone (do that three or four times and tell me you're not fed up), sometimes I'll put something in my cart at one price and at checkout (if I can get there and if it's still in my cart) it will suddenly have a different price, sometimes the website just crashes my browser, and so on.
The most recent problem was trying to get to the the checkout page this past Saturday morning. I would click on the cart icon and it would open a small dropdown list control showing the cart contents, a View Cart button, and a Checkout button. However, when I would try to move my cursor from the Cart icon to the Checkout button, the list control would spin 90 degrees on its vertical axis and disappear before I could get to it. Sent an email to the customer service address shown on the Nutraplanet website (
[email protected]), but just like all the other times over the past year I've tried that, I've heard nothing back. (correction: I just found a response in my inbox that came in around 7:00 PM Tuesday - a reaction to my comments here?). Tried calling the 855 phone number on their website, and just like always before, got the all-too-familiar "Thanks, leave a message, we'll call back immediately, check out our chat option" message. I didn't bother with a message this time - nobody's ever returned the ones I've left previously.
Instead, I just went to the next supplement company in my bookmarks and placed my order with them, just like I've ended up doing over the past year every time I would try and fail to complete an order with Nutraplanet. I posted my original comment here just to see what other people's experiences have been, not to try to find another way to complete my order.
If you really want to help, fix the website and and fix your customer service. There are far too many other companies out there that make purchasing easy for me to waste time trying to track down customer service help on internet forums. And don't come back with that tread-worn "Clear your cache, clear your cookies, clear your history, reboot your computer" crap - everybody already knows to do that, and it's just another screaming indictment of useless customer service if that's the only thing you've got.