Excellent Customer Support!!

subweevil

subweevil

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Just wanted to drop a few words to let everyone know how great the customer support is at MST. The USPS goofed up my order delivery, like they always do, and the guys at MST were right on it and got it resolved faster than a hiccup, and with no hassles at all. I'm very happy, and will be happier even more once my Mycogreen bottle gets here sometime tomorrow so I can post up a quick review that day, then update once or twice every week. GREAT JOB GUYS!!
 
CTDeuce

CTDeuce

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thanks for the kind words buddy :)

we are happy knowing that the people who enjoy our products are also happy!
 
jdg487

jdg487

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good to hear! I still need to place an order from MST direct...
 

millerni

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I had a similar experience with usps losing an order of MVP. No questions asked, and Matt had me another bottle on the way to me that same afternoon. Easily one of the most customer friendly businesses I've ever dealt with.
 
CTDeuce

CTDeuce

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I had a similar experience with usps losing an order of MVP. No questions asked, and Matt had me another bottle on the way to me that same afternoon. Easily one of the most customer friendly businesses I've ever dealt with.
happy to hear it buddy :), and thanks for posting!
 
Blutarski

Blutarski

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A shipping question, how long is the average turnaround on orders getting shipped out? Also, is there an email sent along with a tracking number after the order has shipped as most companies do? Thanks for the help, enjoying your products and would like to order more direct from the site if the shipping is done in a reasonalble time.
 
Bnatural

Bnatural

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A shipping question, how long is the average turnaround on orders getting shipped out? Also, is there an email sent along with a tracking number after the order has shipped as most companies do? Thanks for the help, enjoying your products and would like to order more direct from the site if the shipping is done in a reasonalble time.
Orders are generally shipped within 24hrs.
There is usually a confirmation email, and usually a tracking number.

Shipping time is fairly quick, usually I order early in the week, and its here within 2-3 days.
 
subweevil

subweevil

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I've enjoyed great success from ordering off their site. Quick, painless and a flat rate that is just crazy low. Matter of fact, just ordered 2 bottles of Nitroceps today!!
 
Blutarski

Blutarski

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Just wanted to pass on my Customer Service experience. Ordered off the MST site last Wednesday, had not recieved my order as of today, called Matt at MST office and he gave me shipping confirmation numbers and date and time of delivery. USPS had delivered to wrong store but that was not MST's fault. From website order to "close to" front door in 3 days, can't beat that. They also price matched the NP sale as they had said they would. Overall a good experience and just wanted to give some feedback for those possibly wanting to order things from MST. And thanks for the replies regarding the feedback of others, having worked in the customer service field I understand how that can affect your business in a positive manner.
 
Bnatural

Bnatural

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Sorry to hear USPS messed up the order,but glad it was found, tracked and will arrive soon.

Around christmas, holiday shipping is crazy for all carriers, so hopefully everything arrives on time, I know its frustrating to track my orders and see its rescheduled for later or that it sits in a store or warehouse for hours.

Happy Holidays to all though, and as a tip, order early in the day on monday, thats always been a great way for my items to be shipped and arrive in a timely fashion from any site.
 
Blutarski

Blutarski

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Thanks for the info B, will keep that in mind.
 

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