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clogged pump on ultra epi?

lanky

lanky

Active member
just bought a 2 pack of ultra epi(new red label) and the pump is clogged. it takes over a half hour of constant pumping just to get maybe 1ml of gel out of the pump of the 1 bottle and the other is completely clogged? i have used 2 bottles of the old version(black label) a year ago .anyone know of a remedy besides taking a hack saw to the bottle and transfering the gel to a glass bottle?
 
Sorry for the hassle!

there's a couple things to try:
1) give the bottle a hot water bath - the propylene glycol monolaurate turns into a solid when it's cold - and bringing it to room temp won't "melt" it.
2) you can burp the bottle - this involves removing the bottom cap from the bottle (the plate with the lot code on it). using your finger press up onto the piston (this moves up the bottle as the gel is pumped)

here's a thread with more info on burping the bottle:
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delsolrob said:
Sorry for the hassle!

there's a couple things to try:
1) give the bottle a hot water bath - the propylene glycol monolaurate turns into a solid when it's cold - and bringing it to room temp won't "melt" it.
2) you can burp the bottle - this involves removing the bottom cap from the bottle (the plate with the lot code on it). using your finger press up onto the piston (this moves up the bottle as the gel is pumped)

here's a thread with more info on burping the bottle:
Invalid Link Removed
Click to expand...
#2 worked really well for me!!!

really simple fix. (y):)
 
the gel is leaking underneath the area where i push up on after taking off the bottom cap
 
That's no fun!

There's a plug in the center of the piston at the bottom of the bottle - this seals the bottle after the piston is installed. If the bottle experiences some trauma it can cause this plug to be pushed open. if that plug isn't sealed closed, you can tap it closed (relatively gently) by tapping it with a small tool - we use a tiny rubber mallet/hammer. just remember, it's plastic. We had another customer recently who got a little too excited and smashed the plug through the piston and made a little bit of a mess.

you can push it closed, but there's a good chance it will force more gel out while you're trying to close it. DM me if you have questions.
 
just tried it, i think it was pushing up on it without pumping at the same exact time that caused it to leak underneath
 
just making sure all is good now - follow up with me if there are any further issues
 
Any update on if this worked
 
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