Very bad experience with Olympus Labs.

I purchased off OL website a few weeks ago when they were running 50% off supps. Absolutely love their supplements but dreadful customer service. I ended up cancelling my order because after almost 3 weeks they finally got back to me claiming the flavour wasnt in stock... Then they made some excuse about being new and a small office with limited staff.
Got my money back and will go back to shopping nutriverse as their delivery times to Australia and service are great.
 
Dank0078 said:
I purchased off OL website a few weeks ago when they were running 50% off supps. Absolutely love their supplements but dreadful customer service. I ended up cancelling my order because after almost 3 weeks they finally got back to me claiming the flavour wasnt in stock... Then they made some excuse about being new and a small office with limited staff.
Got my money back and will go back to shopping nutriverse as their delivery times to Australia and service are great.
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What was the product? Did you talk to GNO or Jebrook or NewAgeMayan?

Also if you haven't read through this thread you should, part of ordering from a small company and getting 50% of may mean you need to wait sometimes.
 
I've had just the opposite with OL. I had a slight problem with an order recently and they emailed me back the same day. Also fixed the mix up the same day and shipped same day. Nothing but good to say about them.
 
Br1ck_Sh1thouse said:
What was the product? Did you talk to GNO or Jebrook or NewAgeMayan?

Also if you haven't read through this thread you should, part of ordering from a small company and getting 50% of may mean you need to wait sometimes.
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I've not had a bad experience so far with OL but with respect guys,if he's went through the whole process of buying something from your website he shouldn't then have to come onto this forum to chase people and look for reps for answers. That's a feeble response imo.
The people in the office should be answering his queries and giving him peace of mind about anything he wants to know in regards to his order.
 
OL has been great, when I have bought from them.
Good customer support and fast shipping.
 
Dank0078 said:
I purchased off OL website a few weeks ago when they were running 50% off supps. Absolutely love their supplements but dreadful customer service. I ended up cancelling my order because after almost 3 weeks they finally got back to me claiming the flavour wasnt in stock... Then they made some excuse about being new and a small office with limited staff.
Got my money back and will go back to shopping nutriverse as their delivery times to Australia and service are great.
Click to expand...

I am sorry about your experience but it was actually a legitimate reason. We are a relatively small company and growing. We try to compensate for any inconveniences with great products & pricing.

I understand that you would still be frustrated. But please keep in mind there aren't many other companies (I'd argue zero) that can match our pricing let alone our formulas!
 
jt75 said:
I've not had a bad experience so far with OL but with respect guys,if he's went through the whole process of buying something from your website he shouldn't then have to come onto this forum to chase people and look for reps for answers. That's a feeble response imo.
The people in the office should be answering his queries and giving him peace of mind about anything he wants to know in regards to his order.
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I have have zero affiliation with OL other than I send them too much of my money because I'm hooked on their products and I'm a hardcore fan. My point about checking with the reps was because I think it's worth talking to them first before posting something negative. If you search through these forums you'll find instances where the reps will bend over backwards to make up for it. They're the ONLY company I've ever seen still allow people to get a discount sale price days after the sale was over!
 
jt75 said:
I've not had a bad experience so far with OL but with respect guys,if he's went through the whole process of buying something from your website he shouldn't then have to come onto this forum to chase people and look for reps for answers. That's a feeble response imo.
The people in the office should be answering his queries and giving him peace of mind about anything he wants to know in regards to his order.
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Lol this.

edit: must have clicked on the wrong thread. Didnt realise this was made specifically for an issue
 
If you have a complaint just keep it within you and the company?

Had no issues with OL at all. Still a growing supplement company so no doubt they will only get even better
 
horizons said:
If you have a complaint just keep it within you and the company?

Had no issues with OL at all. Still a growing supplement company so no doubt they will only get even better
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Same here. No issues on my part so far.
 
horizons said:
If you have a complaint just keep it within you and the company?

Had no issues with OL at all. Still a growing supplement company so no doubt they will only get even better
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Well OL does have 5+ boards reps so we are to help. When you contact me or my DemiGod brethren we will try our best to help you, no thread needed!
 
Understandable frustration, but I've also been there before with companies where you sell more than you expected, paired with being understaffed it can be a really hard experience for the consumer and the customer.

As they grow, these issues won't exist. In the meantime, I'm sure OL will make it right.

Good people over there.
 
I don't see what the big deal is regarding posting any and all experiences. This thread brought to light that OL makes great products at great products, and they have a limited staff which makes things take a little longer. For some people, it's important that it ships the next day because they may be mid cycle or whatever. They'll probably still buy OL products, just from somewhere else which there is nothing wrong with. Also, threads like this let the customers know more about the company and sometimes that's the difference between buying their product or a different company. I enjoy giving my hard earned cash to a growing company.
 
GreenMachineX said:
I don't see what the big deal is regarding posting any and all experiences. This thread brought to light that OL makes great products at great products, and they have a limited staff which makes things take a little longer. For some people, it's important that it ships the next day because they may be mid cycle or whatever. They'll probably still buy OL products, just from somewhere else which there is nothing wrong with. Also, threads like this let the customers know more about the company and sometimes that's the difference between buying their product or a different company. I enjoy giving my hard earned cash to a growing company.
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If you want my help come to talk to me (email or pm) and I'll go out of my way. But having to address an issue from a thread is not going to motivate me to help you.

You may not like to hear that but that's the truth. I don't think it's a secret OL is growing and not a massive company atm.
 
GNO said:
If you want my help cone to talk to me (email or pm) and I'll go out of my way. But having to address an issue from a thread is not going to motivate me to help you.

You may not like to hear that but that's the truth. I don't think it's a secret OL is growing and not a massive company atm.
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Makes no difference to me. I would expect better from a company rep though.
 
GreenMachineX said:
Makes no difference to me. I would expect better from a company rep though.
Click to expand...

Perhaps your confused between a company employee who draws an income and a forum rep.

Anyways, can you name a time when an OL rep hasn't responded to a request?
 
GNO said:
If you want my help come to talk to me (email or pm) and I'll go out of my way. But having to address an issue from a thread is not going to motivate me to help you.

You may not like to hear that but that's the truth. I don't think it's a secret OL is growing and not a massive company atm.
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Lol what? You may or may not realise this, but being a mobile app user, I have no idea who reps for who because signatures do not show. I'm here daily, so imagine it now from the point of view from someone who isn't. Does everyone know who reps for OL? SNS? PES? If not, do you expect them to?

If you are not here to help except through PM, then why are you here?
 
Invalid Link Removed

Three buttons on top right corner. Choose web view. Log in.

You can see signatures of whom are reps. In order to help moving forward.
 
GreenMachineX said:
Makes no difference to me. I would expect better from a company rep though.
Click to expand...

Its no secret that GNO has helped countless people over a long period of time here. Probably THE single most helpful rep on this forum. So IMO I dont expect better from him, because he is exceptional.
 
justhere4comm said:
Invalid Link Removed

Three buttons on top right corner. Choose web view. Log in.

You can see signatures of whom are reps. In order to help moving forward.
Click to expand...
So you expect people to switch view to web view, and then trawl through threads just to find who the reps are? What do you do when you don't even know where to begin?

Cmon.
 
Jiigzz said:
So you expect people to switch view to web view, and then trawl through threads just to find who the reps are? What do you do when you don't even know where to begin?

Cmon.
Click to expand...

Just trying to help my man. I know who the reps are from being around a while. (Relative short time really)

Edit: And I stated "moving forward" as it wasn't meant to make you feel as if you should have known about that feature for mobile only users. My intention was and is never to make anyone feel badly.

However. That said.
I would have taken it private by finding out who a rep was because I've done this before.

They are here to help.
 
NoAddedHmones said:
Its no secret that GNO has helped countless people over a long period of time here. Probably THE single most helpful rep on this forum. So IMO I dont expect better from him, because he is exceptional.
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Obviously you missed how the rest of that conversation went and what I actually responded to.
 
justhere4comm said:
Just trying to help my man. I know who the reps are from being around a while. (Relative short time really)

Edit: And I stated "moving forward" as it wasn't meant to make you feel as if you should have known about that feature for mobile only users. My intention was and is never to make anyone feel badly.

However. That said.
I would have taken it private by finding out who a rep was because I've done this before.

They are here to help.
Click to expand...

But the OP did try and sort it out privately through the website CS team which didn't work out.
 
Jiigzz said:
But the OP did try and sort it out privately through the website CS team which didn't work out.
Click to expand...

Yes. I did read that, but my response was geared towards on site reps here and for future reference.

In communicating in general I have found with my great experience of over 10 years in CS, sometimes mistakes happen as well miscommunication.

Right now dealing with something and it is mildly irritating as promises were made by a very large company. Not fulfilled. Am I online posting an article? No.

I will continue to communicate behind the scenes.

It's what it is. Life my man. Worse things can happen. I hope it works out for the OP.

Peace.
 
justhere4comm said:
Yes. I did read that, but my response was geared towards on site reps here and for future reference.

In communicating in general I have found with my great experience of over 10 years in CS, sometimes mistakes happen as well miscommunication.

Right now dealing with something and it is mildly irritating as promises were made by a very large company. Not fulfilled. Am I online posting an article? No.

I will continue to communicate behind the scenes.

It's what it is. Life my man. Worse things can happen. I hope it works out for the OP.

Peace.
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What does your situation have to do with how OP deals with his?

He chose to create a thread after feeling let down, and yet he is being treated as being in the wrong. Makes zero sense to me.

Another edit: tone seems off for me. Not trying to be an ***, its just coming across that way lol
 
Jiigzz said:
What does your situation have to do with how OP deals with his?

He chose to create a thread after feeling let down, and yet he is being treated as being in the wrong. Makes zero sense to me.
Click to expand...

It was an attempt to use a comparative similar story to align with their situation using empathy instead of sympathy.

I think he's garnered a bit of attention. Wanted and unwanted. It goes with going public, which gives everyone a right to their opinion with limited information.

The bane of the internet.
 
justhere4comm said:
It was an attempt to use a comparative similar story to align with their situation using empathy instead of sympathy.

I think he's garnered a bit of attention. Wanted and unwanted. It goes with going public, which gives everyone a right to their opinion with limited information.

The bane of the internet.
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I edited my response as it sounded far ruder than I intended, I was only meaning to imply that people will always respond differently in any situation where they are frustrated.

But anywho, I have no dog in this fight I just thought the initial response was odd.
 
Jiigzz said:
I edited my response as it sounded far ruder than I intended, I was only meaning to imply that people will always respond differently in any situation where they are frustrated.

But anywho, I have no dog in this fight I just thought the initial response was odd.
Click to expand...

Yea. I see it is often difficult with regard to posting thoughts which can be easily misread or interpreted not as intended. It's the nature of the web.

I try to give benefit of the doubt. Assume positive intent. And consider the source of the info. Experience. Etc. It helps to keep it all in check.

No hard feelings here my man. You care and it shows! We all who posted here care.

Peace.
 
NoAddedHmones said:
Its no secret that GNO has helped countless people over a long period of time here. Probably THE single most helpful rep on this forum. So IMO I dont expect better from him, because he is exceptional.
Click to expand...

I agree!!

gino's top notch!!!
 
Kaiyas_daddy said:
In my experience customer service is slow and lacking communication. I had emails going back and forth with them and I'd say the turnover is 24-36 hours before emails are answered so it took a week and a half to finally get my order going. I had to pay an arm and a leg for shipping to Hawaii so Ray was going to have Laila throw in samples (Hydro3 non stim) but never got them. Warehouse must have not got the memo. However, at the end of the day I did receive my order I paid for so can't complain. You eventually will too, just need to be patient. I come from a business background and need to remember maybe they have low overhead so turnover takes time, i'm sure as the business grows the staff will grow which will in turn lead to better customer service.
Click to expand...


They are now in retail stores in Hawaii so def check out Sunny Daiz Nutrition! That will save you on the shipping =X
 
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