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Versa-1 IC Release Shipment Receipt Confirmation

USPlabsRep said:
What would you like clarified beyond what's been said?

UPS sent an email to all that ordered explaining the errors made.
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I did not get any such email from UPS.

On UPS' side, you can pay for a program called "myUPS" where when a shipment is created by any vendor with your name and address it automatically gets put in your queue and you get emails with updates.

I am a subscriber...if there was a shipping label created, it would have directly showed up in my queue...regardless if it was received by UPS. I am alerted right when the label is created.

I received no such update.

All of this just seems very suspicious...the more someone claims their innocence, the more it is perceived that they are guilty.
 
who needs a tracking number? it's more fun to come home and just see a package there....better yet, just order a bunch of stuff...so u get one package per day and it'll be a surprise as to what your opening
 
melt32 said:
I did not get any such email from UPS.

On UPS' side, you can pay for a program called "myUPS" where when a shipment is created by any vendor with your name and address it automatically gets put in your queue and you get emails with updates.

I am a subscriber...if there was a shipping label created, it would have directly showed up in my queue...regardless if it was received by UPS. I am alerted right when the label is created.

I received no such update.

All of this just seems very suspicious...the more someone claims their innocence, the more it is perceived that they are guilty.
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This method of shipping is not like the usual UPS shipping, so you may not even get anything from their subscriber service. As I've mentioned before, people can get quick service through this shipping method. Yet according to two postal service people I've talked to in the past, this is one of the poorest and slowest shipping methods overall of all product shipping methods. Yes, UPSLabs is a good company and I like their products. JUST NEVER USE THIS SHIPPING METHOD AGAIN. Overall it is the worst way to ship products, even with variances.
 
I may refund my order too. My tracking also still says 5-7 days and its going to throw off my program. I will give it 4 more days and I'm asking for a refund.
 
turff49 said:
I've seen delays before but not on a scale like this. Package here or there not being processed but a whole pallet or more? I need to send my stepson an email and have him check and see if this is legit. He has family on his father's side that are in UPS corporate in Louisville.
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Wow... You guys are unbelievable...
 
SardonicMedic said:
What exactly happened to make it so I have a tracking number that hasn't shown up it anyone's system for a week........

I gave you money in exchange for a product, so far I have yet to receive any indication of a product. All explanations have contained ambiguous words describing inexact nebulous problems.

Obligatory message board to supp company chivalry aside, as others have mentioned this is a rather inexcusable business practice.
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Considering that UPS has already accepted blame for the delay, why don't you ask them what happened?
 
gmanall said:
I understand they tried their best and maybe offering different payed shipping would make it harder to ship out but I would've liked that option. The reason why I get upset is because everyday is like Christmas waiting for a package and every time the mailman doesn't drop off a package it's like I got a piece of coal. This is why I like amazon prime and overnights. Also the whole USPlabs, UPS, USPS gets me confused.
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Jeebus, every post gets worse than the last... What are you, twelve? You can't get the call letters straight? Really?
 
Refund your products... more for the people who actually have a thing called "patience" and understanding.
 
Dear Valued Customers,

As many of you surely know by now, our Inner Circle shipments for Versa-1 have experienced some significant delays. While USPlabs both understands and appreciates your frustration, we must reiterate we have, are, and will continue to do, everything within our power to rectify the situation. With this said, the current delays are due to circumstances beyond our control.

Though our shipping department prepared and tendered all of our Inner Circle orders to UPS in a timely fashion, and according to the timeline we provided to our customers, our courier committed an error. Rest assured, however, that UPS has corrected its internal error, and tracking numbers and estimated times of ar***** have been sent to all Inner Circle members who ordered Versa-1.

Understand that we value your feedback, and empathize with your frustration. At USPlabs, we are first and foremost supplement users and consumers ourselves, so the gravity of waiting longer than anticipated for a revolutionary product such as Versa-1 is not taken lightly. With this in mind, we have and will continue to work diligently with our courier to ensure your satisfaction.

Thank you for your patience,

Team USPlabs.
 
tuberman said:
No, UPS has not sent out anything to me about errors made. This is all I've received from UPS --"Shipment information received by UPS Mail Innovations" That and a meaningless tracking number. This has not changed in 5 days. There is not even something saying that UPS has even received my order from USPLabs. USPLabs picked a crappy shipping method, and I believe it has taken them a long time to get out some orders to even this wimpy delivery route. I don't even know if UPS has even received my order yet, as there is nothing telling me they have.

I would suggest that USPLabs never elect for this shipping method again!

What I know from some long talks with my local post office is that neither UPS nor USPS gives this shipping method much respect.

Oh, YOU meant USPLabs sent out something. "Someone failed to push a button." Nope, that doesn't clarify anything. I believe my explanation of a poor shipping method and not getting many orders out in time are a more likely clarification. Why after 4-5 days is my tracking number not even telling me that UPS has even received my order? The same info pops up that was available on Monday. Wow!?? Perhaps, UPs does not give a crap about orders sent out through this method -- ya think??
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You may not have received the email from UPS, but several others did and posted in this thread a summary of what that email contained, including an admission of fault by UPS, and a declaration that USPLabs had nothing to do with the delay. You're not nearly as smart as you think you are. Now get that sand out of your vagina.
 
melt32 said:
I did not get any such email from UPS.

On UPS' side, you can pay for a program called "myUPS" where when a shipment is created by any vendor with your name and address it automatically gets put in your queue and you get emails with updates.

I am a subscriber...if there was a shipping label created, it would have directly showed up in my queue...regardless if it was received by UPS. I am alerted right when the label is created.

I received no such update.

All of this just seems very suspicious...the more someone claims their innocence, the more it is perceived that they are guilty.
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Holy ****... Suspicious? You think this is a scam? You think this well-established, successful, reputable company with everything to lose is going to take our fifty bucks and disappear into the darkness, never to be seen again?
 
i know it sucks at times, but if this bothers you too bad, never get into placing international orders. You wait forever and know nothing, and sometimes get a empty box with a notice of seizure
 
Chris,

The odd part to this who situation is the additional 5-7 days for delivery. I ship, for a major corporation, packages every day. I can ship via ground from my location to the backwoods of Minnesota and it only takes 3 days. If UPS was totally at fault then I would think that USPlabs would've demanded from UpS a little timelier service. I've had UPS bend over backwards to please us when a package has been left at the hub facility.
 
turff49 said:
Chris,

The odd part to this who situation is the additional 5-7 days for delivery. I ship, for a major corporation, packages every day. I can ship via ground from my location to the backwoods of Minnesota and it only takes 3 days. If UPS was totally at fault then I would think that USPlabs would've demanded from UpS a little timelier service. I've had UPS bend over backwards to please us when a package has been left at the hub facility.
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This ^^**
 
turff49 said:
Chris,

The odd part to this who situation is the additional 5-7 days for delivery. I ship, for a major corporation, packages every day. I can ship via ground from my location to the backwoods of Minnesota and it only takes 3 days. If UPS was totally at fault then I would think that USPlabs would've demanded from UpS a little timelier service. I've had UPS bend over backwards to please us when a package has been left at the hub facility.
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The problem is that USPLabs may have had to beg UPS to put out that notice (which I did not get). UPS really does not respect the cheap shipping method chosen by USPLabs, and they really do not feel very responsible or responsive to USPLabs needs once USPLabs picked this cheapo service. No sand. I'm just calling it like I see it.
UPS Mail Innovations is a very crappy service, and that has been checked on by me twice in the past. To me it is just a fact. USP is not going to speed things up after their "mistake" because they really don't care when this particular service is used.

On the other hand, USPLabs puts out some great products and I will still support them in the future.
 
chris223 said:
Holy ****... Suspicious? You think this is a scam? You think this well-established, successful, reputable company with everything to lose is going to take our fifty bucks and disappear into the darkness, never to be seen again?
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I do not think this is a scam. I just do not believe it is solely UPS' fault. There is certain protocol that UPS follows for all of it millions of shipments annually...when something is misplaced, you can bet that they will do everything in their power to fix it. Especially since the parcel delivery market is flooded with cheaper options.

I've seen them fix issues in the past when they are at fault...it is not hard to get UPS to cooperate with your needs if you're a paying customer. However, no such fix has been mentioned. Meaning that UPS either did not mess up this delivery or USP did not try hard enough to get UPS to right a wrong.

One thing to mention, USP still has not updated many orders on their site...mine is still "processing". This should have been triggered to some other status when shipped. This is one reason that I find it hard to believe that it is purely an UPS issue. USP still has my order in house according to their systems.

The suspicious part is that the facts do not add up. USP is not telling the whole story. Simply repeatedly blaming someone else for this issue does make the picture whole, in fact it makes one look more guilty.

Blindly believing one or two statements because you have been a previous customer is irresponsible. I am a past customer too. So to believe that I think they are robbing me is absurd.

Why wouldn't I question it? I have not received the UPS email that was admitting fault, and it is not hard to change the IMAP or POP3 code that the email is actually written in to have it say it was sent from UPS. That is very simple, I have done it before...and it is the basis for spam. When a product usually takes 2 days to get to your door and it has been 10, you should be questioning what happened, especially when there has been no explanation.

I'm merely stating that I have seen no evidence that explains this issue. I have only seen USP blaming UPS for everything when the best thing to do would be to simply take responsibility and apologize.
 
chris223 said:
Considering that UPS has already accepted blame for the delay, why don't you ask them what happened?
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I'm not worried it will show up sometime but I don't think ups accepted anything. The email is from the ups account manager for USP LABS I'm thinking this is a USP LABS employ who is in charge of things sent ups
 
USPlabs you are guys are handling this great. Forget the nay Sayers you have a big supporter in me. I hope they do get refunds more for me
 
stopstalking said:
I'm not worried it will show up sometime but I don't think ups excepted anything. The email is from the ups account manager for USP LABS I'm thinking this is a USP LABS employ who is in charge of things sent ups
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I'm not holding up a torch and pitchfork but after I re-read the email, this could be true. It might have been a Usplabs employee and not ups like I thought.

We sincerely apologize for any inconveniences that this has caused.
Please refer to the tracking number above and the link to UPS Mail Innovations for reference to your recent order. Please anticipate your order arriving 5-7 days.

We value the trust you place in UPS, and look forward to the opportunity to serve you again.
Sincerely,
Albert Toussaint

UPS Account Manager for USP Labs
 
I heard this "Albert Toussaint" is actually Lennay Kekua.
 
I am just reading a short piece of this thread but I can assure you that UPS is all about quality customer service. After working as a warehouse supervisor for nearly two years I can honestly say that UPS is one of the most efficient and respectable shipping companies to utilize. They work with you about shipping concerns or questions better than any other company. They are always on time and I have never seen them miss a shipment, send damaged products, or lose a package. I can't even say that about my employees. They will even work to reduce costs to you the shipper. I don't know, just my two cents...
 
Wow, seems like guys here are split down the middle about who is at fault, some are upset and some are not. My opinion? As in life, I'm sure BOTH parties played a part in this debacle with neither willing to admit total fault. Free shipping was nice, but I would have PAID to get this as promised.
I worked at Fedex for 10 years and find it hard to believe that full pallets of product could be "forgotten" or "misplaced". Heck, 1/2 dozen people are normally charged with going through the sort to look for any loose packages! If this is truly the fault of UPS, somebody's head should roll.
When somebody makes a mistake, there should be repercussions for that mistake, financial or otherwise, that's the only way people "learn" from them, when your company looses thousands of dollars you probably won't make that same mistake again. For UPS to make such a large mistake and not to THEN put all shipments on the first thing smoking is inexcusable. 5-7 MORE days, in addition to the 5-7 days already promised? Not good. The shipping companies have aircraft that leave sort facilities every night!

UPS just choose not to fix their mistake.When a mistake is made, SOMEONE needs to appear to be trying to fix the problem and offer something as an "apology", ANYTHING would make someone feel better, but to just say a mistake was made and then not offer any consolation for the mistake is not good business. When the Planet held on to my order with them for a little too long, I called them and they IMMEDIATELY shipped it AND offered me a substantial discount on my next order to make the issue right! Needless to say, I will stay a loyal customer because they bent over backwards to MAKE THE ISSUE RIGHT. They could have just said, "your order will ship when it ships and you have to like it!" but they fixed it immediately and apologized for the oversight.

USPLabs, I am sure everyone (IC members) would appreciate a gesture, free samples or SOMETHING to negate any negative feelings and then you can take it out of UPS *ss! :-)
 
All kidding aside... I truly think its rediculus to blame USPlabs at fault. It's not their fault that the out pouring for this product ( might be the holy grail) was so huge that it crashed servers. It's not their fault the shipping is delayed.
 
Regardless of how "good a deal" any purchase may be, consumers expect prompt delivery, unless specifically advised of shipping delays prior to purchase. Perhaps some consumers were also out of supplements or close to it, and were relying on Versa 1.

The bottom line is that regardless of WHO may be at fault, the "seller" should always step up to the plate and make things right. "Sweeten the pot" for those that are dissatisfied. Most major retailers do this.

As for me, Day #10, no delivery, and I just received the "tracking info email" last night. The tracking numbers produces no results. Its blank.
Not a great impression thus far.
 
i got no email from ups whatsoever either, but another 5-7 days aint no big deal, all these people crying about it and want a refund make me laugh, like the old saying you get what you pay for and how much again did we pay for shipping?
 
Agent Orange said:
I think I understand now. usp is shipping to ups who's giving it usps who will be delivering it on behalf of usp but essentially through ups :omfg:


I'm going to quit checking up on it and not even bother with the tracking information they sent. It will get here when it gets here. I always seem to have problems with UPS delivered packages. Fedex is the way to go. I've never had a problem with a Fedex package. I don't blame usplabs for this, it's UPS that sucks.
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Yep Fedex is definitely the way to go,

 
I think we would all be happy if we just got a delivery date and be able to track the package, even if wasn't scheduled for delivery till next week or next month. Just as long as I could see something
 
Young Gotti said:
who needs a tracking number? it's more fun to come home and just see a package there....better yet, just order a bunch of stuff...so u get one package per day and it'll be a surprise as to what your opening
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That depends where you live. I wouldn't want my packages just sitting there. I've had few stolen before. Plus, depending on the carrier and shipper, you may have to sign for it.
 
crewchief182 said:
I emailed a package from Michigan to my sister in Glacier National Park Montana 3 days after placing my order. She received that package 3 days later. Guess this release was so huge it simply overloaded the us postal system. Even the release of the iPhone didn't have that kind of impact on the system, so this must have really been a bigger deal than I expected. I feel for the postal service workers having to work 24/7 to satisfy the inner circle members. And to not even have tracking numbers work? Wow!

Reminds me of the big deal that went down with Primordial and their release of the Andro line. They waited until they had everyones cash, so that they could afford to produce the product.
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This^
 
The person who sent the email, Albert Toissant, is a UPS rep. I still haven't found out what the disconnect was. I've sent an email to Albert wanting to know how UPS can guarantee this won't happen to my office or one of the hundreds of offices and facilities my employer has. And why is there still a 5-7 day time table after they have acknowledged they were at fault. I don't need the specifics on their arrangement with USPlabs. Just what the protocols are for dealing with a situation as such. I also sent an email to my UPS rep.
 
This is getting ridiculous that our tracking numbers still don't work. UPS did not do a damn thing to write their wrongs and they won't even reply back to me when I ask them for a possible time that my tracking number will work or something, anything, to prove they even have my package. Like was stated above, even if its not till later than I would like I would still like some kind of tracking that works and just something as proof that our orders are accounted for. Right now all we have is money gone from our accounts.
 
pampers938 said:
All kidding aside... I truly think its rediculus to blame USPlabs at fault. It's not their fault that the out pouring for this product ( might be the holy grail) was so huge that it crashed servers. It's not their fault the shipping is delayed.
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No, what is ridiculous is to blindly accept USP's explanations (or lack thereof) for the "shipping" issue. Even if it is not truly their fault, they should at least give a true explanation backed with supporting evidence. No just a blanket statement washing their hands of fault.

And of course it is USP's fault their servers crashed. They own the hardware (or lease) and are the ones that hyped the product...how on earth could it not be their fault?
 
I always like the option to pay an extra $10.00, $15.00, $20.00 for Next or 2nd, 3rd Day Air. These problems wouldn't happen when the customer gets to choose how fast they want their shipment. Free shipping is nice but I was willing to spend an extra $25.00 to get my package overnight and not having the option to do so can definitely be an inconvenience to some people.
 
slippy said:
This is getting ridiculous that our tracking numbers still don't work. UPS did not do a damn thing to write their wrongs and they won't even reply back to me when I ask them for a possible time that my tracking number will work or something, anything, to prove they even have my package. Like was stated above, even if its not till later than I would like I would still like some kind of tracking that works and just something as proof that our orders are accounted for. Right now all we have is money gone from our accounts.
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This is not a UPS or USPS problem. If they had your shipment then your tracking number would work within 24 hrs for either of these carriers. Once the carrier is in possession of a package it is scanned throughout the whole shipment process, from pickup confirmation to sorting facility confirmation to freight/air confirmation to delivery at your door or mailbox confirmation. This scanning ensures the end client is aware of the condition of their shipment at as close to real-time as possible, and acts as a receipt of shipment of goods for the manufacturer to hold the carrier responsible for products once it leaves their hands. Both UPS and USPS handle millions of shipments successfully weekly, and the only other thing I can think of is that every single pallet that contained your guys' product was loaded on only one freight and somehow that truck disappeared into thin air. I mean its ridiculous to think both UPS/USPS lost everyone's packages. Also, the money gone from your account is a USPLabs issue not a carrier one. I worked as a warehouse supervisor for almost two years and never ran into a problem like this where the carrier was at fault. When we had shipment issues it was because a warehouse employee never loaded or sent the package/pallet at all or the wrong shipping labels were created by one of our employees in the first place. These carriers double check that they even have the said packages first before even leaving a warehouse because when it comes to deliveries that cost thousands of dollars it's their ass once they sign for something.

I'm not part of IC nor am I slamming USPlabs, and as a matter of fact I do purchase their products every once in a while. But blaming all this on the carriers without any real proof that they are at fault is incredulous.
 
USPlabsRep said:
Understood and your frustration is noted as well as the frustration of our inner circle. We will offer refunds and when you recieve your package, please contact us and we'll email you a shipping label for the return shipment and refund your money as soon as possible.

USPlabs had nothing to gain here and everything to lose.
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Just send me an extra bottle of Augmatine and we'll call it even:)
 
I called ups and USPS today and they said they had no record of my info,the tracking number,or the email that was sent.gotta be honest I'm not too happy right now!hope this works itself out!
 
Mack411 said:
I called ups and USPS today and they said they had no record of my info,the tracking number,or the email that was sent.gotta be honest I'm not too happy right now!hope this works itself out!
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Could someone from USP give us a solid explanation to this? I don't mind the extra couple days wait if something really went wrong on the shipping company's end, but the tracking number thing is very suspicious.
 
PalmFist said:
This is not a UPS or USPS problem. If they had your shipment then your tracking number would work within 24 hrs for either of these carriers. Once the carrier is in possession of a package it is scanned throughout the whole shipment process, from pickup confirmation to sorting facility confirmation to freight/air confirmation to delivery at your door or mailbox confirmation. This scanning ensures the end client is aware of the condition of their shipment at as close to real-time as possible, and acts as a receipt of shipment of goods for the manufacturer to hold the carrier responsible for products once it leaves their hands. Both UPS and USPS handle millions of shipments successfully weekly, and the only other thing I can think of is that every single pallet that contained your guys' product was loaded on only one freight and somehow that truck disappeared into thin air. I mean its ridiculous to think both UPS/USPS lost everyone's packages. Also, the money gone from your account is a USPLabs issue not a carrier one. I worked as a warehouse supervisor for almost two years and never ran into a problem like this where the carrier was at fault. When we had shipment issues it was because a warehouse employee never loaded or sent the package/pallet at all or the wrong shipping labels were created by one of our employees in the first place. These carriers double check that they even have the said packages first before even leaving a warehouse because when it comes to deliveries that cost thousands of dollars it's their ass once they sign for something.

I'm not part of IC nor am I slamming USPlabs, and as a matter of fact I do purchase their products every once in a while. But blaming all this on the carriers without any real proof that they are at fault is incredulous.
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I totally agree. You can't tell me this product is so earth-shaking in terms of results produced, that it's honestly worth all of this. I've read the logs, watched the Youtube videos etc. Nothing that really blew my mind, or had me thinking steroid like results, yet I thought for that price, might just as well try it. I liked a couple of their products. Since I've already emailed them about the return policy, that will put two more kits back on the market! If you want, you can buy them directly from me, since I have to pay return postage, and I'll have it on your doorstep in 3 days. I don't care who's fault it is/was, the product isn't worth my time or money now.
 
chris223 said:
Jeebus, every post gets worse than the last... What are you, twelve? You can't get the call letters straight? Really?
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Chill dude, attacking my character will not help you on your crusade to defend the honor of USPlabs. I just made a silly comment on how it can be confusing, USPlabs(Sometimes shortened to USP) gave packages to UPS to give to USPS. I think highly of USPLabs, which is why I want their product as fast as possible. But you can't say with all the server problems, delays and inactive tracking numbers that this has been a stellar ICR. I think most people are looking for a sign of good will with UPS or USPLabs. If the problem is truly with UPS then USPLabs should ride their ass until they get it fixed. Overall my complaints will be settled when it arrives, they have great products and normally great customer service and will happily buy there products in the future.
 
That's fine but then why would we be given tracking numbers 5 days ago that still don't work? That is either UPS messing up or USPLAbs being extremely shady. I am not trying to place false blame but someone needs to be accountable for this and right now it seems UPS doesn't care in the least and USPlabs is just blowing it off as 'meh blame ups we did our part, good luck guys'. Its just pissing me off that people have been given false information and tracking numbers that don't exist and conflicting information.
 
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