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My first Nutraplanet complaint/ hope you can fix it

kingdong

kingdong

Well-known member
Under the Black Friday Sale page some of the BSN prices were different than what they showed when I actually clicked on their individual pages. What really stood out was that Nitrix AVPT was marked at $1.50 for 360 caps.

Since it said something different when I actually clicked on it, I just made my order and emailed Nutra twice asking if I could add the $1.50 bottle of Nitrix to my order and didnt get a repy either time.

Now, I know that you guys being busy for the sale probably isnt the excuse, because I have emailed to add something to my order during busy times before and gotten great service.

Im hoping that maby I can get a code to get that dollar fifty Nitrix AVPT 360 bottle with my next order. I get that it was a mistake to even list it for that much, but it was still there to see. This would make a world of difference between me spreading the word about your awsome service, or just mentioning you as another retailer. I trust you will help me out.
 
If you know it was a mistake, I doubt they will give you the price. Depends on their policy to be honest man. Some companies say they have to match the mistake if a customer catches it, others dont.
 
I see it like this. If I whent to the grocery store, pulled out the ad and showed the cashier what price my item was being advertized for, I would get the item for that price. Nutra had a menue with Nitrix for $1.50, so they should take one for the team and give me Nitrix for $1.50.

Im not saying that anyone should just be able to ask for it now, but Im the one who metaphorically pulled out and ad, an requested something for its listed price while the sale was going.
 
kingdong said:
I see it like this. If I whent to the grocery store, pulled out the ad and showed the cashier what price my item was being advertized for, I would get the item for that price. Nutra had a menue with Nitrix for $1.50, so they should take one for the team and give me Nitrix for $1.50.

Im not saying that anyone should just be able to ask for it now, but Im the one who metaphorically pulled out and ad, an requested something for its listed price while the sale was going.
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The same thing happened with white flood it said around $20 but when you clicked to change flavors or update the cart it said $31
 
kingdong said:
I see it like this. If I whent to the grocery store, pulled out the ad and showed the cashier what price my item was being advertized for, I would get the item for that price. Nutra had a menue with Nitrix for $1.50, so they should take one for the team and give me Nitrix for $1.50.

Im not saying that anyone should just be able to ask for it now, but Im the one who metaphorically pulled out and ad, an requested something for its listed price while the sale was going.
Click to expand...


Nice try, amazon has done this a bunch of times with price screw ups and never honor them. Seen other companies do this to, I doubt nutraplanet will honor it, can't say I blame them.
 
I saw this two and when you clicked on it the price changed...
I didn't make a big deal it was a product I didn't want and was only a buck 50; doubt they will match it though.
 
I see what you are saying, but at the same time, if somehow you accidently paid them too much, would it be fair for them to say "your mistake"
 
I guess it is what it is. On one hand its sad that an internet retailor isnt held up to the same standard as a grocery retailor, but hey, a lot of these sites are probably run by people who arnt rich so it is what it is.
 
Noticed the Genomyx Slin-Sane 2 for 1 deal is still advertised under the product, but when you put 2 in the product you don't get the deal.
 
You have close to 3000 posts here and want nutra to send you a $50 bottle of Nitrix for $1.50 because it was priced erroneously?

Next theres gonna be a thread about people crying, emailing and calling customer service over a 4 day pending order.. oh wait a minute :ntome:
 
Canuckguy said:
Noticed the Genomyx Slin-Sane 2 for 1 deal is still advertised under the product, but when you put 2 in the product you don't get the deal.
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That was a deal I jumped on.
Was not 2 4 1 though it was 2 for $27 way better than 40../
 
I saw the same exact thing on Nutra and clicked on it. We all knew it was a mistake that's why we didnt buy it. I totally understand your point and the principle of it, but you prob aren't gonna get your money back.
 
kingdong said:
I guess it is what it is. On one hand its sad that an internet retailor isnt held up to the same standard as a grocery retailor, but hey, a lot of these sites are probably run by people who arnt rich so it is what it is.
Click to expand...

It's not sad at all, if the price difference was a couple of dollars I could see that. We're talking 45$ + so no they are not held up to the same standard. Quit trying to capitalize on someone else's mistake.
 
if it said a $1.50 and you clicked on it and the priced changed when added to the cart then obviously that second price was the price that they intended it to be sold for. You are kidding yourself if you expect the $1.50 price to be honored. Only if when you added it to the cart and paid and the price stayed the same should they actually honor that price bro.
 
I saw that two.. and the right thing to do would be to give it to you for 1.50$ imo.

Mike
 
i didn't take notice, because it's BSN, enough said.....but the grocery store has a policy that if it's advertised at one price and rings up a different price...it's free...best policy that i know
 
Young Gotti said:
i didn't take notice, because it's BSN, enough said.....but the grocery store has a policy that if it's advertised at one price and rings up a different price...it's free...best policy that i know
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I went to best buy and purchased a Bluetooth head set for half price because the price was wrong from $100 down to 50.
 
This case is so different from a grocery store. The grocery store has a price written on it which cannot be changed. This issue was obviously a technical glitch on the main menu after you click on the product name the real price is shown. And if you add it to your cart the real price is still shown. If the glitch price was shown in all three places and you placed an order and it magically charged full price and you did not realize this then I could see this being a valid issue.
 
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