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Tracking/ORDER Question Section

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NutraTeam

NutraTeam

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If you have any questions regarding your order please post them in here so a rep can assist you and transfer info to our shipping team. Thank you
 
iboj007 said:
On average, how long does it take for products to arrive once shipped (US, East Coast)?
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when I order about 3-5 days, never more than 7
 
Ordered the 11-KT spray. Wanted to give it a whirl. I'll post a review once I've given it a run.
 
testosteronet said:
Can someone please send me my tracking #? Order 431. Thanks.
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believe these are shipped via regular us mail, so there might not be a tracking number. Whenever I order, I never rec one, but let me ask just to be sure
 
smith_69 said:
believe these are shipped via regular us mail, so there might not be a tracking number. Whenever I order, I never rec one, but let me ask just to be sure
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There was a tracking number on my last order because customer service was able to tell me it was delivered. I'm not getting any response from customer service this time, though.
 
testosteronet said:
There was a tracking number on my last order because customer service was able to tell me it was delivered. I'm not getting any response from customer service this time, though.
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im checking on it for you brotha, well get the info one way or another. Either I or tallguy34 will have an answer for you,
 
Moving forward, Nutra-Innovations will be providing tracking numbers on shipments. We apologize for any inconvenience it has caused.
 
tallguy34 please also check your pm

thanks bro
 
patrick25 said:
Nothing today
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tall is working on it, sorry for the delay. if he got back to already disregard this otherwise, he will.

just dont want you to think we forgot about this order
 
patrick25

Your order was the reformulated Burn Xtreme, right? If so, it's being refunded due to labeling delay issues. If that's not what it is, let me know what you ordered so I can get it straightened out.
 
tallguy34 said:
I believe Zues is currently available. I'm at work now, but will check for you later
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just checked- zeus and robust arent :angryfire:
 
Placed an order (#432)on 7/29. Got order complete email on 8/1 and still nothing. Can i get some info?
 
megadeth said:
Placed an order (#432)on 7/29. Got order complete email on 8/1 and still nothing. Can i get some info?
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I will check on this and get back to you
 
tallguy34 said:
USPS returned it to us. They marked it as an insufficient address
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Not sure why this would be. All my mail comes to the address i gave. What do i need to do from here?
 
Thanks!
 
Placed an order this morning. How long does it usually take to get tracking info? Also, I thought about getting a hoodie but didn't bother. I was confused, the site doesn't let you select a size.
 
BigGame84 said:
Placed an order this morning. How long does it usually take to get tracking info? Also, I thought about getting a hoodie but didn't bother. I was confused, the site doesn't let you select a size.
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You'll receive an email stating the order has been completed and that's when it will ship out.
 
BigGame84 said:
Placed an order this morning. How long does it usually take to get tracking info? Also, I thought about getting a hoodie but didn't bother. I was confused, the site doesn't let you select a size.
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we send out xxl because after you use the NI product, youll be too big for any size smaller than that wont fit you :09:

j/k if you are interested, just put a comment in the notes section- please send the following size,
 
Hi guys,
Could someone check this out for me?
Ordered 2x 24hr Pump
I paid for it on 14th August 2016.. Like others there is limited info on my account as I can't seem to access any order details.

"Your order has been received and is now being processed. Your order details are shown below for your reference:
Order #441"

Hope you can help it's an order to the UK but it's been 5weeks...
I only want to know what's up and if it's actually been sent... I've emailed three times (no reply from anyone at all) and dropped a message or two on the boards here...
Cheers.
PJ.
 
pjrc1974 said:
Hi guys,
Could someone check this out for me?
Ordered 2x 24hr Pump
I paid for it on 14th August 2016.. Like others there is limited info on my account as I can't seem to access any order details.

"Your order has been received and is now being processed. Your order details are shown below for your reference:
Order #441"

Hope you can help it's an order to the UK but it's been 5weeks...
I only want to know what's up and if it's actually been sent... I've emailed three times (no reply from anyone at all) and dropped a message or two on the boards here...
Cheers.
PJ.
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We are looking into it. I sent the info to the big guy the other day so I should have something for you in the next day or so. Thank you for your patience, it's appreciated!
 
Ok buddy that's cool.
You know, it's the lack of communication from the company that's annoying...
Thanks.
PJ.
 
pjrc1974 said:
Ok buddy that's cool.
You know, it's the lack of communication from the company that's annoying...
Thanks.
PJ.
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I understand the lack of communication is frustrating. I'll talk to the boss man about it.

With regards to your order and shipping. For some reason with a few of the international orders we've gotten a message back saying they were undeliverable at the address provided. Not sure if it's an issue on the delivery side or what. We address the packages the way the info is given to us. I know it's a hassle, but if you could please PM me your name and shipping address I'd appreciate it. All I have is what you ordered and the order number itself. The rest of the info helps out when looking into this stuff. I'll do what I can to have the info for you by the end of today. It'll get made right or I'll send you a couple bottles from my personal stock.
 
tallguy34 said:
I understand the lack of communication is frustrating. I'll talk to the boss man about it.

With regards to your order and shipping. For some reason with a few of the international orders we've gotten a message back saying they were undeliverable at the address provided. Not sure if it's an issue on the delivery side or what. We address the packages the way the info is given to us. I know it's a hassle, but if you could please PM me your name and shipping address I'd appreciate it. All I have is what you ordered and the order number itself. The rest of the info helps out when looking into this stuff. I'll do what I can to have the info for you by the end of today. It'll get made right or I'll send you a couple bottles from my personal stock.
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remember he said his stock- lol

well get this taken care and appreciate the patience
 
Hey guys,
That's unusual news...
The address is my office which is in a private house in a residential area and other orders from the US come through regularly and without issue.
I really appreciate the offer you made that's above and beyond expectations so I'm very grateful.
PM on the way but it's the same as my account details.
Many thanks ,
PJ
 
Got my email that order is complete.

So what's the best way to run the 11-KT spray with 11-KT oral? I assume spray in the AM but when should I take the oral and how much?
 
BigGame84 said:
Got my email that order is complete.

So what's the best way to run the 11-KT spray with 11-KT oral? I assume spray in the AM but when should I take the oral and how much?
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Please start a new thread with your question or post it in the 11-KT thread here in the Nutra-Innovations section.
 
Thanks to Smith69 for getting my offered resolved speedily! International delivery is always a ball ache and my delivery arrived with very unexpected but much appreciated extras!!
So it wasn't sooo painful handing over the import tax!!
Good people at Nutra Innovations thanks again!
PJ.
 
pjrc1974 said:
Thanks to Smith69 for getting my offered resolved speedily! International delivery is always a ball ache and my delivery arrived with very unexpected but much appreciated extras!!
So it wasn't sooo painful handing over the import tax!!
Good people at Nutra Innovations thanks again!
PJ.
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your welcome bro
 
I emailed customer service twice on an order I placed on the 27th with no response would like a tracking # on that order thanks.
 
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