Spray head issue, not working.

liquid

Well-known member
I purchased Dermatherm through NP. Received it a few days ago, and was using the spray head. After 2 uses it stopped working.

I tried looking into the issue, by giving a hot bath to the nozzle for 2 minuets. Then I try using it with the tip under the hot water, nothing happened. Taking a closer look, I notice that some air bubbles (from the hot water) was stuck in transition in the springs area (top part). Which leads me to think that the problem is around the that area or the transferring area of the spray head.

However, the pump is working fine for the time being (only used it once).

RussianStar is also facing the same situation on the pump head, for me it is the spray. Invalid Link Removed
Any chance of getting replacements?
 
I purchased Dermatherm through NP. Received it a few days ago, and was using the spray head. After 2 uses it stopped working.

I tried looking into the issue, by giving a hot bath to the nozzle for 2 minuets. Then I try using it with the tip under the hot water, nothing happened. Taking a closer look, I notice that some air bubbles (from the hot water) was stuck in transition in the springs area (top part). Which leads me to think that the problem is around the that area or the transferring area of the spray head.

However, the pump is working fine for the time being (only used it once).

RussianStar is also facing the same situation on the pump head, for me it is the spray. Invalid Link Removed
Any chance of getting replacements?

Yes, we can get you a replacement no problem... Just shoot us an email with your address - [email protected]

FYI, we are switching all our products over to the new 1-T piston pump bottle next week.

-Eric
 
Yes, we can get you a replacement no problem... Just shoot us an email with your address - [email protected]

FYI, we are switching all our products over to the new 1-T piston pump bottle next week.

-Eric

Thanks, emailed.


*Got a reply through an email. Under an hour, and mentioning it is shipped. That is some top notch service, stay classy.
 
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