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Refund issues with IML

50Magnum

50Magnum

Active member
So I sent in a request for an item to be returned a few weeks ago. I returned the item literally a day or so after receiving it without opening the package. I was told that my refund would be processed a day or so after the item I sent back was delivered to IML. As soon as the package had been landed I messaged the live chat customer service rep about the package being delivered to IML and asked when I would receive my refund. The rep said he would forward my message over to the team and they would process the refund.

Now we are on Sunday and I get an email from IML asking why they should give me a refund......... To reps not communicate with the team every time a chat is finished between customers and reps?? Every chat that I went on I gave them my email, order number and tracking and the rep said they would forward over the information to the team. Its been 4 days since the item was delivered and IML still haven't processed my refund..........
 
I will forward this over to them

You could have just PMd me sir. I'm the IML rep here and this is the first I've heard of it.

I will need an order number if you wanna PM me.

Thank u.
 
Arnold took care of you sir. You are all set.
 
Proof that if you need customer service for a board sponsor, just take it to the reps here. Wes got it done in under 30 mins!
 
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