Order Processing Since 8/28

[kdubson14]

Is this typical of Orbit? I haven't ordered from there since 2011. Contacted CS and no response

 

[Driven2lift]

Can I get your order number?
Sorry pm's were down

We will sort it out quick, probably already processed

 

[kdubson14]

#51166 Thanks, Driven

 

[Hyde]

We'll get you sorted out!

 

[Hyde]

And no this is definitely a freak event

 

[Matthew1237]

Agreed - my orders have always been processed very quickly. We got your back man!

 

[Orbit]

I am looking into this also. Very sorry about this. We will make it right and then some.

 

[ronnycjc]

I also have the same problem. #51183 stuck in processing since 30th of August.

 

[Hyde]

I also have the same problem. #51183 stuck in processing since 30th of August.

Have you emailed CS?

 

[Orbit]

Both customer have been taken care of. Sorry for the inconvenience, guys. I can assure you this is not commonplace at Orbit Nutrition. Please let me know if there is anything else I can do to assist you guys.

 

[Driven2lift]

Both customer have been taken care of. Sorry for the inconvenience, guys. I can assure you this is not commonplace at Orbit Nutrition. Please let me know if there is anything else I can do to assist you guys.

How we do things Orbit style

 

[kdubson14]

Guess the items were listed as in stock mistakenly? Got the order cancellation and refund notifications...

 

[ronnycjc]

Have you emailed CS?

Yes, I have emailed CS before. Orbit has taken care of the order now. Thanks for your fast response and assistance!

Guess the items were listed as in stock mistakenly? Got the order cancellation and refund notifications...

Likewise for me. I ordered Cardiotryx but it looks like it got changed to Out of Stock, so I guess that was the reason why the order was stuck in processing.

 

[kdubson14]

Yea, I had ordered Slintensity. Picked up some off another site after I saw the cancellation/refund emails, assumed OOS. Hope it ships this time

 

[Hyde]

Yes, I have emailed CS before. Orbit has taken care of the order now. Thanks for your fast response and assistance!



Likewise for me. I ordered Cardiotryx but it looks like it got changed to Out of Stock, so I guess that was the reason why the order was stuck in processing.

No problem - again, we apologize for any inconvenience!

 

[Matthew1237]

No problem - again, we apologize for any inconvenience!

Agreed - sorry. Never feel scared to post with any questions or concerns and one of us will help out!