CM79
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People only post about these issues when something is wrong. You rarely have someone post when everything goes normal.I must be lucky because all of my orders has been accurate and arrived very quickly.
Oh and I love the samples
Nutra is still the only place I order from. We have to be a little more understanding.People only post about these issues when something is wrong. You rarely have someone post when everything goes normal.
I have no problem with people voicing their opinion, but as with all things, there is another side of the story. Hope people keep that in mind.Nutra is still the only place I order from. We have to be a little more understanding.
Did you order any Olympus UK products?Order #NP536589
I placed this order on October 9, selected 2 day shipping and it is still 'Processing.' I have left voicemails 3 times now with Customer Service with no call back and I have emailed them with no response. This is the first time I have ever had such a horrible transaction with Nutraplanet and is extremely frustrating. Can anyone help me get this resolved or at least give me an ETA? Otherwise I just want my money back and will take my business elsewhere.
Same boat. I ordered on the 10th.Did you order any Olympus UK products?
I'm in the same boat as you. Still waiting on an official reply from nutra, but CM79 did tell me in pm that they are waiting on Olympus products and my order will ship when they get them in. I'm not sure why nutra sold me out of stock product in the first place.
Same. Ordered on 4th Oct still processing. Def lacking decent customer service.Did you order any Olympus UK products?
I'm in the same boat as you. Still waiting on an official reply from nutra, but CM79 did tell me in pm that they are waiting on Olympus products and my order will ship when they get them in. I'm not sure why nutra sold me out of stock product in the first place.
I've heard the same, not so much about OL-UK products but their website not keeping accurate stock inventory and selling products they don't have stock of. Your whole order may then get held up because one item isn't in stock.Did you order any Olympus UK products?
I'm in the same boat as you. Still waiting on an official reply from nutra, but CM79 did tell me in pm that they are waiting on Olympus products and my order will ship when they get them in. I'm not sure why nutra sold me out of stock product in the first place.
Most places are.I've heard the same, not so much about OL-UK products but their website not keeping accurate stock inventory and selling products they don't have stock of. Your whole order may then get held up because one item isn't in stock.
If this is true, they should be explaining the situation, shipping what they have in stock and then either covering the shipping for the out of stock items or offering a refund....if it's not true, then I can't really explain why there's so many delays.
I'd have thought the online supp business would be pretty cut throat with so much competition that most places would be doing all they can to keep customers coming back.
Yes I had this too. Nutra isn't the only online store that's selling Olympus UK products which are out of stock. It seems like a few stores are expecting deliveries this week and have them on sale.Did you order any Olympus UK products?
I'm in the same boat as you. Still waiting on an official reply from nutra, but CM79 did tell me in pm that they are waiting on Olympus products and my order will ship when they get them in. I'm not sure why nutra sold me out of stock product in the first place.
If a site at least tells you they don't have any in stock and gives you an estimated shipYes I had this too. Nutra isn't the only online store that's selling Olympus UK products which are out of stock. It seems like a few stores are expecting deliveries this week and have them on sale.
Honestly, from what I've gotten through the grape vine, is most sites weren't going to get more OL UK products. Then sites had over sells from everyone jumping to grab what they could while still available. They are getting more product to fill those orders, plus some. So, the items are still up as available. Again, they are not the only site not giving a heads up that they are currently out of stock waiting on an OL UK shipment. Could communication be better, yes.If a site at least tells you they don't have any in stock and gives you an estimated ship
date if you still decide to order then that's fine. But not giving you a heads up is pretty shady to me.
As with a lot of folks, nutra has been my go to site for supplements for the past 5 yrs. My first impression of the new ownership is not good.
Exactly!! We are getting a huge shipment of Olympus UK that we are still waiting on guys I can promise you as soon as we get it you will get a confirmation email of shipment, we want to clear the backorders as much as you guys want your product!Honestly, from what I've gotten through the grape vine, is most sites weren't going to get more OL UK products. Then sites had over sells from everyone jumping to grab what they could while still available. They are getting more product to fill those orders, plus some. So, the items are still up as available. Again, they are not the only site not giving a heads up that they are currently out of stock waiting on an OL UK shipment. Could communication be better, yes.
Are you guys waiting on cardar1ne? i recieved my shipment but the 3 bottles of Cardar1ne i ordered werent in it im assuming those will be sent out when in stock. but i recieved no email or paperwork explaining the situation and when i emailed no response. I have spent thousands at nutraplanet over the last 5 years and it has been my goto site but i guess all good things come to an end eventually.Exactly!! We are getting a huge shipment of Olympus UK that we are still waiting on guys I can promise you as soon as we get it you will get a confirmation email of shipment, we want to clear the backorders as much as you guys want your product!
I work for NP and I try to help with anything people need on the AM community. you have a PM. ThanksCM79
What is your role with Nutraplanet? Are you customer service or are you a liason between Nutraplanet and this forum?
If yes to either question, why is no one getting a call back from the multiple phone calls that have been made? Why has no one received an email back if they have sent a form via the 'contact us' section on your website. Have you passed any of this information along?There is a pattern of this unsatisfactory customer service starting around September if you look at the other 3 pages. You have lost me as a future customer and I still want to CANCEL my order IMMEDIATELY. How do I get this done? I posted the necessary information in this forum Friday morning, I've called 3 times and left voicemails, and I have sent an email to your customer service department and NO ONE has responded to me since Oct 9.
I didn't get a confirmation email either, but it did ship (even though it said still processing). If they are awaiting stock, that could be another issue as well.I ordered on Oct 8th #NP536535
w the 30% OLUK deal.
x2 360 cap Ostar1ne
x1 Ar1macare Pro
no response to emails.. and has not shipped yet i would like to get a response.
usps international shipping.
Thanks for being patient!!I finally got a completion and shipped email! �� let the gainz begin!
Dang, lucky girl! That's awesome.I'm such an a**hole for not being more understanding. I got my package today and was blown away by all the amazing free stuff that they gave me. Omg!!! An extra pwo, a shirt, a bag, a protein scoop (I've been wanting this so bad!), and samples galore!!!!
Thank you and I apologize for not being more understanding. Definitely a customer for life!
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You should! Nutra is the only place I've ever ordered from. Even with all the bad reviews lately, I still stayed faithful because they've always been good to me. Sometimes things happen and we just have to be more understanding.Dang, lucky girl! That's awesome.
This makes me tempted to place another order...
Same with my order. When I got it, I had so many free goodies it was crazy!!!I'm such an a**hole for not being more understanding. I got my package today and was blown away by all the amazing free stuff that they gave me. Omg!!! An extra pwo, a shirt, a bag, a protein scoop (I've been wanting this so bad!), and samples galore!!!!
Thank you and I apologize for not being more understanding. Definitely a customer for life!
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Glad you like!!I'm such an a**hole for not being more understanding. I got my package today and was blown away by all the amazing free stuff that they gave me. Omg!!! An extra pwo, a shirt, a bag, a protein scoop (I've been wanting this so bad!), and samples galore!!!!
Thank you and I apologize for not being more understanding. Definitely a customer for life!
View attachment 125400
Same here, I also ordered on Labor day and still havent got it. Ordered some other stuff from another place and that took exactly 2 weeks from when I placed the order. Im in Europe.I used to always shop at Nutraplanet, but sadly hearing all these negative reviews and not receiving my package (#NP534654) yet that I ordered during Labor Day... I'm really reluctant to place another order in the future, despite how great the sales may be. First time ever having a negative experience with Nutra... I've made orders in so many different sites recently, and they all arrived within 2~3 weeks time maximum...