jeffh3c
Member
I am a man of my word, for good or bad. I promised to publish feedback on my own accord either positive or negative, depending on how I was dealt with by CAP barbell. I purchased a set including a CAP Olympic chrome barbell in Oct of last year. The set was used at most once per week, as it was only for when I missed a workout at the gym.
Following a separation of the sleeve on the barbell that would allow for the weights to move on to the inner bar, I went to ****s sporting goods to request a remedy. This was after 6 months. I was informed that the return period was 30 days. Even with the fact that this was a manufacture defect (clearly) they would not do anything to make this right. I was directed to speak with CAP barbell customer service. I made multiple calls and emails with no response. After a few weeks passed, I called in on the commercial line and was immediately answered. I was then transferred through to Elizabeth in customer service. The requested pictures and documentation including receipt were sent for consideration. Following a wait of several weeks, I called back and got Elizabeth again. I was told that my information had been passed on to Stewart in NY with the distribution center. After not receiving a call again from him, I called back and left a message. No reply. I then called again a week and a half later and was told that there was nothing he could do. I received nothing but the runaround. I advised that this was no way to treat customers and they could count on negative feedback on BB, Anabolic minds, and a few other boards, plus a letter to Muscles and Fitness. The fact that the salesperson was completely unaware of any of these, and that they outright said they didn’t read any of those publications or boards speaks to the disconnection with their customers.
Following a separation of the sleeve on the barbell that would allow for the weights to move on to the inner bar, I went to ****s sporting goods to request a remedy. This was after 6 months. I was informed that the return period was 30 days. Even with the fact that this was a manufacture defect (clearly) they would not do anything to make this right. I was directed to speak with CAP barbell customer service. I made multiple calls and emails with no response. After a few weeks passed, I called in on the commercial line and was immediately answered. I was then transferred through to Elizabeth in customer service. The requested pictures and documentation including receipt were sent for consideration. Following a wait of several weeks, I called back and got Elizabeth again. I was told that my information had been passed on to Stewart in NY with the distribution center. After not receiving a call again from him, I called back and left a message. No reply. I then called again a week and a half later and was told that there was nothing he could do. I received nothing but the runaround. I advised that this was no way to treat customers and they could count on negative feedback on BB, Anabolic minds, and a few other boards, plus a letter to Muscles and Fitness. The fact that the salesperson was completely unaware of any of these, and that they outright said they didn’t read any of those publications or boards speaks to the disconnection with their customers.
