kram
New member
So apparently there's been issue's in the past with the customer service from allthewhey. Personally, since I've started buying from them I've had nothing but a great experience & today they went above & beyond as far as I'm concerned.
I have 25 lbs of ATW WPI & another 5 of whey blend sitting at home. I ordered 10 lbs of ATW Casein to take a run at the Velocity Diet (no comments please). Have all my supps lined up; just waiting on the MC....looking to start next week.
So I get an email today from Marc at ATW telling me the MC is backordered but he's gonna send me some samples to hold me over. Backorders are a part of life, so to me it's no biggie & I'm happy just recieve samples.
In my reply I did ask when they expected the MC & that I was looking start the V-diet. A little while later I get a phone call from Marc telling me he did have a few 2 lb'rs of MC (Vanilla & Unflavored) he could send me so I could start the diet as planned.
I offered to just wait for my order...but he was really cool about it & said he would just send the 2lb Vanilla so I could start my diet (I didn't want the unflavored). I offered to be charged for it...I don't expect freebie's; but he said he'd take of me. Now how cool is that?
THAT is good customer service! I have no hesitation to reccommend AllTheWhey. Whatever problems they might have had in the past...they're working to rebuild good customer relations. A+ in my book. :clap2:
I have 25 lbs of ATW WPI & another 5 of whey blend sitting at home. I ordered 10 lbs of ATW Casein to take a run at the Velocity Diet (no comments please). Have all my supps lined up; just waiting on the MC....looking to start next week.
So I get an email today from Marc at ATW telling me the MC is backordered but he's gonna send me some samples to hold me over. Backorders are a part of life, so to me it's no biggie & I'm happy just recieve samples.
In my reply I did ask when they expected the MC & that I was looking start the V-diet. A little while later I get a phone call from Marc telling me he did have a few 2 lb'rs of MC (Vanilla & Unflavored) he could send me so I could start the diet as planned.
I offered to just wait for my order...but he was really cool about it & said he would just send the 2lb Vanilla so I could start my diet (I didn't want the unflavored). I offered to be charged for it...I don't expect freebie's; but he said he'd take of me. Now how cool is that?
THAT is good customer service! I have no hesitation to reccommend AllTheWhey. Whatever problems they might have had in the past...they're working to rebuild good customer relations. A+ in my book. :clap2:
