How long ago was your last ma research order? I've ordered almost 3 weeks ago and not a word
I don't have any paid orders from 3 weeks ago that have not been filled. All orders are still being shipped in a timely fashion...like usual. Nothing has slowed down, aside from the post office, which is maybe 1 day behind (on average) because of the Corona virus. Aside from that, it's business as usual.
Please post your order # and I'll look it up.
Edit: I just noticed that you sent me a pm 2 days prior to putting up this post.
*** Please NOTE: We have a contact email on the website for all customer service related matters, which either myself or my office manger respond to within 24-48 hours (usually 24 hours, except Sundays). My pm box is not a business/company contact medium. I may answer people there, but when it comes to pm's, I don't get around to checking them as often I would like because I am usually busy tending to company matters.
I just looked up your order. The reason you did not receive your order is because we have not received payment. You chose to pay with a personal check and we have not received it yet. The previous time you ordered you paid with an e-check. Did you accidentally click on the personal check payment option? In 95% of cases, when someone who normally pays with an e-check suddenly pays with a personal check, it is usually accidental. This is why we send automatic emails every time someone chooses to pay with a personal check, letting them know that they did so, in case they want to make a change.
If you chose the personal check option in error, just re-order with the e-check option and your prior order will be invalidated. If you did chose to pay with a personal check, the PO Box is checked every 2 days. It will be checked again today, although we usually don't go to the post office on Sundays, as they are closed for shipping on Sunday.
Note: You had mentioned in your post that you
"haven't heard a word" since you placed your order 3 weeks ago, but that's not true. We sent you an automatic email (order confirmation) as soon as you ordered. You would not have received any emails after that until we received payment.
Edit: I just checked my company email and personal email and the last email I received from the email address you provided was October 19th, 2020.
The PO Box will be checked again today...and if your check is there, your order will be shipped as usual.