Nutraplanet - anyone order supplements here?

Status
Not open for further replies.
Whey

Whey

Active member
So I placed an order at nutraplanet. Been using them for years never a problem. I placed an order in the middle of last month and nothing. Not shipped, no status update, no response from emails. No one picking up phones. Anyone know whats up?

Nutraplanet - I want my sh*t, whats the hold up?
 
I wonder if the same thing is happening with Nutraplanet. Is Nutriverse and Nutraplanet the same company?
 
HAMinTheTrap said:
Invalid Link Removed
Click to expand...

Two different companies. Nutraplanet used to be a board sponsor here, have reps, etc. I’m pretty sure they don’t anymore, so idk how much help the OP will find here. Maybe contact your credit card company and dispute the charge if they aren’t even responding to you at all.
 
toddmuelheim said:
Two different companies. Nutraplanet used to be a board sponsor here, have reps, etc. I’m pretty sure they don’t anymore, so idk how much help the OP will find here. Maybe contact your credit card company and dispute the charge if they aren’t even responding to you at all.
Click to expand...

Yea man I might have to go that route CC companies are usually good with that.
 
toddmuelheim said:
Two different companies. Nutraplanet used to be a board sponsor here, have reps, etc. I’m pretty sure they don’t anymore, so idk how much help the OP will find here. Maybe contact your credit card company and dispute the charge if they aren’t even responding to you at all.
Click to expand...

i know.... missread the title, sorry
 
Nutraplanets CS went downhill after ownership swapped hands.

But all my orders were fulfilled regardless of whether I received any updated shipping information or not.

I don't buy from them anymore though since they stopped being a sponsor
 
I have in the past without issue.
 
I placed an order recently and my only beef is that it shows you and lets you pay for one shipping option, but then posts it via a completely different shipping option... which is really annoying, not sure how hard it is to make your website actually reflect how you're going to ship an item.
 
I had an issue going on with them for awhile, long story short they finally issued a voucher code and placed an order for Defuse yesterday. Interesting to see how long will it take them to ship.
 
Whey said:
So I placed an order at nutraplanet. Been using them for years never a problem. I placed an order in the middle of last month and nothing. Not shipped, no status update, no response from emails. No one picking up phones. Anyone know whats up?

Nutraplanet - I want my sh*t, whats the hold up?
Click to expand...

As some have mentioned, they have gone down hill since they switched ownership. However, since that time, I have placed several orders and they were all smooth. The last one being this past Black Friday where I placed a 500 dollar order. I would just say to keep contacting them.

My one issue with them is a lot of their sale items are not really sale items, just products that are expired.

When did they lose sponsorship here?
 
AntM1564 said:
As some have mentioned, they have gone down hill since they switched ownership. However, since that time, I have placed several orders and they were all smooth. The last one being this past Black Friday where I placed a 500 dollar order. I would just say to keep contacting them.

My one issue with them is a lot of their sale items are not really sale items, just products that are expired.

When did they lose sponsorship here?
Click to expand...

Didn't know they lost their sponsership.
 
From personal experience....
nutriverse=good deals + quality company used many times
Nutraplanet= sh**e company, overcharged for postage and never received what was promised to be shipped and would never use again
 
I can say I have had as many good experiences as bad experiences in my 5-7 orders from them but my last order was the last straw for me...

I let my brother who was staying with us at the time order about $170 worth of stuff on my account and it didn't show up for almost 2 weeks so I checked the status and realized I was never charged for the order on my bank statement so I told my bro we will order off of Nutriverse and that NP was prob having issues, and everything went smooth and we got the stuff from NV and then a week later the nutraplanet guy(s) started calling my cell phone saying I needed to pay for my order and that they lost my card number and it didn't go thru their online system but that they sent the product "a long time ago" and basically threatened to call the police if I didn't pay...I said to screw off and they called back multiple times a day for a week straight leaving nasty voicemails and stuff so I was absolutely sick of it and got pissed off and said if it's about them not doing well and obviously hard up for money I'll just give them the money so they leave me alone since the small amount of money was worth the not harassing me anymore.

Had kinda forgot about it and wrote them off till I saw this thread. I'd just say don't ever deal with them cause who knows what's going on now. Save yourself the potential hassle.
 
alanhouston90 said:
I can say I have had as many good experiences as bad experiences in my 5-7 orders from them but my last order was the last straw for me...

I let my brother who was staying with us at the time order about $170 worth of stuff on my account and it didn't show up for almost 2 weeks so I checked the status and realized I was never charged for the order on my bank statement so I told my bro we will order off of Nutriverse and that NP was prob having issues, and everything went smooth and we got the stuff from NV and then a week later the nutraplanet guy(s) started calling my cell phone saying I needed to pay for my order and that they lost my card number and it didn't go thru their online system but that they sent the product "a long time ago" and basically threatened to call the police if I didn't pay...I said to screw off and they called back multiple times a day for a week straight leaving nasty voicemails and stuff so I was absolutely sick of it and got pissed off and said if it's about them not doing well and obviously hard up for money I'll just give them the money so they leave me alone since the small amount of money was worth the not harassing me anymore.

Had kinda forgot about it and wrote them off till I saw this thread. I'd just say don't ever deal with them cause who knows what's going on now. Save yourself the potential hassle.
Click to expand...

so you paid NP for stuff that never arrived? because they kept calling you?
 
Yeah basically, looking back I prob shouldn't have, but I knew I had a good rep on various forums that I didn't want run through the mud or called into question over something that to me is thankfully not very significant.
 
alanhouston90 said:
Yeah basically, looking back I prob shouldn't have, but I knew I had a good rep on various forums that I didn't want run through the mud or called into question over something that to me is thankfully not very significant.
Click to expand...
That was a ***** move no way around it. Smh you paid $170 instead of blocking the number DEAR GOD
 
It was pissing me off so I just told them here's the money, hope your happy, and I will never do business with you again, have a nice day. They wouldn't give me their names or anything when I asked. Just said this is nutraplanet calling every time. Burlington NC numbers. Just wanted them off my back and to move on. Lesson learned though that's for sure.
 
AntM1564 said:
As some have mentioned, they have gone down hill since they switched ownership. However, since that time, I have placed several orders and they were all smooth. The last one being this past Black Friday where I placed a 500 dollar order. I would just say to keep contacting them.

My one issue with them is a lot of their sale items are not really sale items, just products that are expired.

When did they lose sponsorship here?
Click to expand...

Honestly for the prices they are selling the expired products for your paying too much for them
and when it comes to something close dated but NOT expired All Star is one of the best cause
they really discount it so it flies off the shelf also esupplements and Supplement Hunt also do
better deals on close dated products than Nutraplanet.
 
I ordered from them before. Only issue was it took 2 weeks to get my package compared to other companies which only takes a few days.
 
I have ordered from them for many years with no issues. I placed an order a couple of weeks ago and did not get any emails besides the receipt that did not have an order number. They charged my card that same day and have not answered my calls, emails, Facebook messages, nothing. I won't be dealing with them ever again and will be contacting my credit card company to dispute the charge.
 
Fk, same thing happened to me. Charged my card the same day and has not replied to emails. I assume you have not received your order..
 
donkhead333 said:
Fk, same thing happened to me. Charged my card the same day and has not replied to emails. I assume you have not received your order..
Click to expand...

A board member helped me out. My order was placed Jan 19 2018. I got a msg here and my order was shipped by DHLglobal on Feb 8 2018. Looks like its at Canadian customs since Feb 14 2018. Will update when i recieve my order.
 
I have used nutria planet for years, back in the day they were awesome and informative and interactive as they were a board sponsor. Now they have cheap expired stuff and that's when I buy. Never had an issue and they always add samples. Yesterday bought dirt cheap flexatril $9 and protein powder, can beat the price. $13 a bottle of orange triad
 
chainsaw said:
I have used nutria planet for years, back in the day they were awesome and informative and interactive as they were a board sponsor. Now they have cheap expired stuff and that's when I buy. Never had an issue and they always add samples. Yesterday bought dirt cheap flexatril $9 and protein powder, can beat the price. $13 a bottle of orange triad
Click to expand...

I'm thinking about placing an order on some stuff from their email yesterday
 
Could I find out who? I ordered on the 7th, apparently they shipped it out via USPS on 16th. However, the USPS tracking still shows that it is at pre-shipment which means that USPS has yet to receive the package from Nutraplanet. 3 bottles of dermacrine...ugh.
 
chainsaw said:
I have used nutria planet for years, back in the day they were awesome and informative and interactive as they were a board sponsor. Now they have cheap expired stuff and that's when I buy. Never had an issue and they always add samples. Yesterday bought dirt cheap flexatril $9 and protein powder, can beat the price. $13 a bottle of orange triad
Click to expand...
Just noticed that, great buy. Out of stock now :(
 
Whey said:
So I placed an order at nutraplanet. Been using them for years never a problem. I placed an order in the middle of last month and nothing. Not shipped, no status update, no response from emails. No one picking up phones. Anyone know whats up?

Nutraplanet - I want my sh*t, whats the hold up?
Click to expand...

I placed an order with them for some andros. The first order came right away. The 2nd took awhile, but after I threatened to dispute the charge with my credit card card via email my order arrived.
 
JoePaul39 said:
I placed an order with them for some andros. The first order came right away. The 2nd took awhile, but after I threatened to dispute the charge with my credit card card via email my order arrived.
Click to expand...
I ordered Monday and my order came thursday
 
i tried to place an order by my phone and entered info 3 X hopefully didnt charge my card (cap one login is down at the moment)

but i know w/ shippin in states they have been always good about it .. cant control customs
 
8th Feb: order made
16th Feb: item was apparently shipped out (but tracking says that it is still at pre-shipment)
21st Feb: NP conveyed that the item was lost and I'd be updated the next day (22nd)
24th Feb: no news

This is definitely my last order with them. Sad to see, especially when I've been ordering from NP since 2010.
 
GQdaLEGEND said:
i tried to place an order by my phone and entered info 3 X hopefully didnt charge my card (cap one login is down at the moment)

but i know w/ shippin in states they have been always good about it .. cant control customs
Click to expand...

My order didnt ship peroid. Until a board member help me out.

Im not saying they didnt want to ship my order. There are many reasons why an order wont ship (example: system, website, out of stock, Employees on vacations, etc).
 
5th Feb: Placed order
25th Feb: Checked order status - still says 'Processing'. Messaged them to see whats going on.

Then I came on here and saw this thread... should I be worried?
 
Atomica said:
5th Feb: Placed order
25th Feb: Checked order status - still says 'Processing'. Messaged them to see whats going on.

Then I came on here and saw this thread... should I be worried?
Click to expand...
Try "spamming" them (saying this in a good sense) by email, FB, messenger. It's the only way to get their attention. It worked for me.
 
JulzRulz said:
Try "spamming" them (saying this in a good sense) by email, FB, messenger. It's the only way to get their attention. It worked for me.
Click to expand...

Cheers for the info. I'm in New Zealand so I was expecting a long shipping time hence not checking on the order until today. I'll see if I can get through to them somehow
 
JulzRulz said:
Try "spamming" them (saying this in a good sense) by email, FB, messenger. It's the only way to get their attention. It worked for me.
Click to expand...


I sent them an email with the heading "Customer Complaint" and in the body of the email told them if I didn't get a reply I would be disputing the charge with my credit card company. I then got a response in 24 hours. Merchants don't like to hear that because the credit card company then charges them an extra fee (besides also taking the order money back).
 
JoePaul39 said:
I sent them an email with the heading "Customer Complaint" and in the body of the email told them if I didn't get a reply I would be disputing the charge with my credit card company. I then got a response in 24 hours. Merchants don't like to hear that because the credit card company then charges them an extra fee (besides also taking the order money back).
Click to expand...

Has it come down to this that you have to threaten a co. in order to get some type
of customer service that's a shame if that's what you have to do in order to get a
response from Nutraplanet. They use to be a legit co. to order from but I guess that
came to an end.
 
I went to the Post Office to get my order today and "thanks" to NP I got into a small and unnecessary argument with the Customs Officer there.

NP issued me a discount code so I purchased a Defuse and paid only for shipping. Defuse price is $28.99 and for the shipping $19.88.

I presented to the Customs Officer the receipt showing $19.88 but when he had a look on the package, he saw that NP entered the value of $28.99. Because of this discrepancy he disputed the receipt I had with me and had to explain why I paid only for the shipping, which he did not believe...

To resolve this, I had to log into my online banking and search through my transactions to find this specific one to show him and prove the amount I paid.

Mind you I had taken time off from the office to pop out and get it.

Unnecessary trouble with NP & never ordering from them again!
 
Status
Not open for further replies.
Back
Top