Any updates from Nutra regarding the black friday sale shipping?

I received an email 2 days ago saying my order was being processed. But ytd they emailed me again stating that the hermavol stack was out of stock. I ordered 2 sets which came to about 54 dollars.
Initially I applied the 25off500 discount code, because my sub total was over 500.
After they took it out, the sub total was less than 500.
So they deduct off the respective amount but the discount code became invalid.
Shouldn't the rep take the initiative to at least apply the 18off400 discount code for me?
And I waited for like 23days just to receive a last min email telling me the hermavol stack is out of stock.
I'm very disappointed with the services.
/rant.
 
Dainty...please note, I am forwarding this information over to NP as we speak.

Again I apologize for any inconvenience this has caused you
 
As far as I know, the rep has credited 10dollars into my store account for future use but so far I have yet to see it. Lol. Still seething over having to wait for 23days only to have no hermavol stack. Btw my order has been shipped. So no hermavol stack, no 18off400 discount code and a so call 10dollars in store credit that I don't see. Haha
 
daintysmile said:
As far as I know, the rep has credited 10dollars into my store account for future use but so far I have yet to see it. Lol. Still seething over having to wait for 23days only to have no hermavol stack. Btw my order has been shipped. So no hermavol stack, no 18off400 discount code and a so call 10dollars in store credit that I don't see. Haha
Click to expand...

yikes, that sounds like a real "murphy's law" situation. Dn't worry dude, I know that it's a big pain in the butt right now but I'm 100% sure that Nutra will make it right.
 
Nutra is amazing. Call and speak with someone as emails may get lost in translation. They will 100% make it right
 
Best of luck dainty, my stuff finally got shipped and should arrive any day now. 3 weeks after ordering, and yes I haven't had good luck with the e-mail system ever. I'd call more often than not, seems to usually be the best way. Explain the situation and you should be good. I bet they come through nice for you.
 
Thanks. There wasn't much I could do. About 30 mins after they emailed me that the hermoval stack was out of stock, they sent another email saying my order was shipped. Lol. So all I could do was ask for the 18off400 which wasn't successful. Instead they gave me 10dollars in store credit. Still not seeing it, and I'll probably call them after I get the refund statement.
 
daintysmile,

I want to first off apologize for the excessive delay with your order. We are finally getting caught up from the massive onslaught of order from our Black Friday sale. Regarding your $10 in store credit, the $10 will automatically be deducted from your next order.
 
You must log in or register to reply here.
Back
Top