Java Lather Soap & Flawless - discontinued?
- Thread starter Parsnip
- Start date
Parsnip
New member
Sad times, thanks for clearing up.
Smitty77
Board Sponsor
I agree. All of the skin care products will be discontinued... and I use Renegade balm nearly every day.
Parsnip
New member
I agree. All of the skin care products will be discontinued... and I use Renegade balm nearly every day.
I'm not sure why they discontinued, the demand is there.... a real shame. I really hope Genomyx manage to start making enough supply to make demand, the fact everything is always so hard to get ahold of is the sole reason why I'm constantly on the lookout for Genomyx alternatives!
Smitty77
Board Sponsor
To be perfectly honest, we had no idea we would become so popular so quickly. We've increased our volume steadily over the last year, but stock seems to fly. (Have you seen some of the customer pictures in which it seems there's a small Genomyx warehouse on their kitchen counter? It's crazy.)
As it pertains to the skin care products, unfortunately, the demand isn't really there... or isn't there enough to justify the production costs.
However, we're putting measures in place to ensure you rarely see an 'Out of Stock' next to a product of ours.
Smitty77
Board Sponsor
Flawless is sort of Genomyx's sister company and, yes, FSC is being dissolved.
The skin care products may resurface again at some point, I can't say for sure; they just won't resurface under the Genomyx umbrella.
Smitty77
Board Sponsor
That was actually a test site and is dead as a doornail... I actually had no idea it was still functioning.
So, please don't order on it (if it even allows you to complete the order).
Geoforce
Well-known member
Damn
Guess I better enjoy my last banish and java lather bar while they last. Good stuff. Maybe one day...
Grant
Registered User
This really is too bad. I always seem to be waiting for restocks of Java and Flawless, so Im not sure how the demand was not there. Those were the main skin products I used, and I have at one point used nearly the entire RPN/Genomyx line.
I don't think I'll be buying from Genomyx any longer. When my current stock of Gut Health and Krillipid run out, I'm done. Discontinuation of these two products, coupled with greatly degrading customer service and communication influence my decision. Maybe if my posts, emails, and PM's had been answered in a timely manner, or at all in some cases, I'd still buy Genomyx products, but I've given the company enough chances.
I don't think I'll be buying from Genomyx any longer. When my current stock of Gut Health and Krillipid run out, I'm done. Discontinuation of these two products, coupled with greatly degrading customer service and communication influence my decision. Maybe if my posts, emails, and PM's had been answered in a timely manner, or at all in some cases, I'd still buy Genomyx products, but I've given the company enough chances.
Parsnip
New member
I concur - it's a shame their superior product quality won't ever outweigh their cons.
Smitty77
Board Sponsor
I'm very sorry to hear this, guys. Not that we've lost your support, but rather that you feel you weren't treated as valued customers... If we had known that communication was not up to the highest standards, you can bet that we would have corrected matters swiftly to ensure that everyone had an answer to a question or concern.
I, personally, am not on the boards as much as I used to be due to off-line responsibilities, but I'll be sure to speak with the forum reps about this. We may have lost your business, but I'll make it certain we don't lose anyone else's.
As for the skin care products, please try to understand that 3 or 4 people who post on this board and are regular users of the products don't make up the demand. These products are difficult to source and were made by hand by a single individual, so you can see how we needed to reevaluate this product line.
Again, on behalf of the company, I'm very sorry to read of your dissatisfaction... I can only hope that the products you did use lived up to the quality we try our best to exemplify.
Grant, if you should stop back in and would like to take a minute, please PM me the instances where you weren't replied to or were replied to too late and who you had contacted... If this is something that's going to affect our relationships with our customers, it needs to be addressed immediately.
And either of you could certainly e-mail me, too, to discuss your concerns if you wish; this is not a method to try and win you back, but more an opportunity for a small, growing company to correct their mistakes.
Mike
MikeGENOMYX[@]gmail
Geoforce
Well-known member
As long as the stock issues get fixed I'm happy. It makes sense from a consumer standpoint, less "when will this product be back" threads and it makes sense from a business standpoint. The demand for your line is extremely high and you make more money by having stock of the products. I know this is something you're working on.
As for the Flawless line I will miss it, but I understand why it's gone. Companies don't (and shouldn't) produce things that don't make money. The goal of all companies is to make a profit. I'm sure if the demand for Flawless was there they would be making them, but it clearly isn't just because some people on this board are huge fans. As for customer service it's always been great for me, they are quick to answer questions on the board. If I come off like a company nut hugger it's because I am when it comes to Genomyx. I've been a fan of Matt's products since he began and I feel they are one of the few true innovators out there (seriously who else would bring you fat burning hot sauce). In an industry where basically everyone has the exact same products ("Look our pre-workout is loaded with caffeine and 1, 3 just like everyone elses and in a prop blend") this means something to me.
As for the Flawless line I will miss it, but I understand why it's gone. Companies don't (and shouldn't) produce things that don't make money. The goal of all companies is to make a profit. I'm sure if the demand for Flawless was there they would be making them, but it clearly isn't just because some people on this board are huge fans. As for customer service it's always been great for me, they are quick to answer questions on the board. If I come off like a company nut hugger it's because I am when it comes to Genomyx. I've been a fan of Matt's products since he began and I feel they are one of the few true innovators out there (seriously who else would bring you fat burning hot sauce). In an industry where basically everyone has the exact same products ("Look our pre-workout is loaded with caffeine and 1, 3 just like everyone elses and in a prop blend") this means something to me.
Parsnip
New member
I do understand why the flawless products were discontinued, and accept it. But like the above says, the 'not in stock' issues are the sole reason why I'm always on the lookout with competition for products such as ES and AA. I know you say you're trying to find ways to up supply but I've seen threads dating back to 2009 saying the same thing... so forgive my scepticism! I will however be buying a ****load of AA and ES as soon as M&M get it back in stock, just incase stock/production/discontinuation in the future!
Also, please for the love of god fix your website, so many 404s, the store half works, that too gives a bad image.
(note, I use 'your' in terms of Genomyx, I by no means intend to be hostile, I know little of this is your personal fault!)
Also, please for the love of god fix your website, so many 404s, the store half works, that too gives a bad image.
(note, I use 'your' in terms of Genomyx, I by no means intend to be hostile, I know little of this is your personal fault!)
Smitty77
Board Sponsor
Thank you, G! We appreciate the kind words and that you understand our position.
As for product stock, I mentioned above that we really had no idea how fast we would grow and weren't financially prepared for it... even going back to 2009 when this was simply a part-time venture. The demand now has come to a head and we're embracing the growth and are now better suited, financially, for it. We have a timeline in place that will allow us to meet very realistic goals in very realistic time, and this includes new formulations and stock.
Generally speaking, we're thrilled that our die-hard supporters are exhibiting patience with us because they know a good thing when they see it... and we're planning to reward that patience beyond imagination.
I don't interpret your posts as hostile, and I would actually be surprised if you weren't frustrated from having experienced what you've mentioned. In all actuality, looking over your threads and posts in this subforum, some of this is my personal fault for not replying to you quickly enough, and for that I apologize. As mentioned I'm not on as much as I used to be.
Excuses aside, we always consider these constructive criticisms from our customers and use them to improve... If our customer service is lacking, then it will be corrected and I'll accept full responsibility for it not meeting anyone's expectations.
As for the site, we're actually set to launch a new, very impressive and professional site in the next few weeks and we're dismantling the old site piece by piece, basically. So that non-functional Genomyx site and the FSC site will both disappear in the very near future.
Smitty77
Board Sponsor
I'm glad we could somewhat correct the problem, and we'll continue to do so in terms of our customer service. So, I thank you for posting up your concerns... addressing them is the only way we'll improve.
I think you've 'liked' our Facebook page (I believe you had asked about Smolder/AA before posting here), so keep watch and we'll be sure to announce as soon as they both come back in stock at NP, or anywhere else, really.
wallinghsosa
New member
Is DSade still with Genomyx?
Parsnip
New member
Parsnip
New member
Predator Nutrition. Very inflated prices there though, and high shipping.
chimeranD
New member
If I can't find a better solution I may end up doing that from time to time, it sucks that all the other companies in the face wash game load their stuff with chemicals that do more harm than good.
Geoforce
Well-known member
I love Banish.
Smitty77
Board Sponsor
Thanks, Grant... I'd appreciate it. When you're on the inside looking out, sometimes you miss corrective issues that appear to those on the outside looking in.
Best of luck with your finals!