Flat Rate Shipping at the Planet!!
- 03-29-2010, 01:48 PM
Flat Rate Shipping at the Planet!!
Now at Nutraplanet, get flat rate standard shipping of $5.95 on any size order, anywhere in the U.S.
In an effort to minimize confusion and make shipping more economical for ALL of our U.S customers regardless of order size, we've decided to go to a simple flat rate shipping. No more trying to fill an order with things you may not have wanted just to meet a certain dollar amount. Now you can order what you want, when you want it and be guaranteed one low, flat rate.
One more thing....don't forget to take advantage of the flat rate shipping when you order your new NutraPro protein. (How's that for a shameless plug?)
- 03-29-2010, 01:57 PM
I understand you mentioned "anywhere in the US", but I just would like to confirm if this applies for Hawaii as well?
- 03-29-2010, 02:05 PM
Sorry mauibuilt, unfortunately this does not apply to APO/FPO, Hawaii, Alaska, or Puerto Rico only because all shipping couriers charge considerably more to deliver to these destinations.
03-29-2010, 02:19 PM
Does that mean no more free shipping for orders $75+?
03-29-2010, 02:20 PM
...a nice surprise for you:
For a limited time Flat $5.95 for Hawaii, Alaska, and Puerto Rico!!!!!
I'm feeling generous
03-29-2010, 02:23 PM
Sigh...I thought I was going to see something about international shipping lol.
03-29-2010, 04:02 PM
Ronin....we are doing all we can on the international shipping. Had a meeting with Fed Ex Friday and we're waiting to hear back from DHL. The international shipping is at the top of my list. It's turned out to be a lot more complicated than I originally thought.
03-29-2010, 04:05 PM
this is a great deal so that you dont have to order to meet a shipping quota. However, with Nutrapro out, it wont matter, oh the dollars we will be spending
<trying to match the plug John>
Controlled Labs Head Board Rep
adam @ ControlledLabs.com
CONTROLLED LABS products are produced in a GMP for Sport certified facility
03-29-2010, 04:09 PM
03-29-2010, 04:19 PM
03-29-2010, 04:33 PM
03-29-2010, 05:24 PM
03-29-2010, 05:30 PM
03-29-2010, 06:12 PM
Yes, plus I never ordered anything if my order was gonna be bellow $75. NP was the only prominent online supplement store that would offer that, oh well....times are changing
03-29-2010, 06:13 PM
03-29-2010, 07:59 PM
I'm in Ontario, Canada...used to have my NP orders sent to the UPS Store in Ogdensburg, NY (about a 45 minute drive)...with the FREE US shipping, it still cost me between $20 - 25 (incl. UPS service fee, gas, toll bridge charges) to pick up my package...now I gotta pay $5.95 on top of that?...may need to start looking elsewhere...sheesh
03-29-2010, 08:34 PM
As a frequent customer i give this change a VERY big thumbs down.
03-29-2010, 08:40 PM
Can we get free shipping over 125 or something? Please?
03-29-2010, 08:45 PM
No free shipping? Pretty weak, I guess they were losing money from it.
03-29-2010, 08:45 PM
no more free shipping over $75 = nutra's competition has better chance at my business.
나는 2000년 10월 매들린 올브라이트 전 미 국무장관 매들린 사랑, 그 중 한 뜨거운 젠장!
03-29-2010, 09:03 PM
03-29-2010, 09:17 PM
Unfortunately it's not even April Fool's Day...:
03-29-2010, 09:36 PM
My orders were usually over 75$. Not a fan
03-29-2010, 11:14 PM
I understand everyone's concern regarding the new flat rate shipping. Unfortunately, this is a step we had to take as a company in order to bring you new and innovative products at even better prices without sacrificing on the level of service you've come to know and trust at NutraPlanet.
One thing we always pride ourselves on is going the extra mile for our customers. This is why we have a dedicated and passionate team of people who are here for you when you have a question, concern, or need assistance. When you need that urgent care and call us up, guess what...you'll get a live person who is ready and eager to help you. Not like other sites that don't even have a phone number listed and emails get sucked into the proverbial cyber black hole (good luck getting a reply there).
I understand for some people it's all about the price and nothing else. There is no loyalty and service is a luxury more than a necessity...and I understand that too -- but what happens when something goes wrong? What happens when an order gets lost, damaged, stolen? All of a sudden that service becomes a necessity.
What if you have a question about a certain supplement and not sure what's right for you? We've got that covered too! Our professionally trained staff can help answer questions and guide you through your purchase to ensure you get the right product.
Our new shipping policy enables us to continue offering this higher standard of service while providing a very cost effective shipping rate. A flat $5.95 for ANY size order whether it's 1 lb to 100 lbs. There's no bait and switch or surprise at checkout making a good deal look like a mediocre one.
And lastly for the naysayers...these new shipping rates allows us to offer you continued sales and promotions like our 24 hour FLASH SALES and even lower everyday prices: Check out our current 7 Day Blitz Sale here
7 Day Blitz Sale On Your Favorite Supplements!!!
...and as always, Team NutraPlanet sincerely appreciates all our loyal customers who have stood behind us through the years. Your trust, support, and encouragement is ALWAYS appreciated!
03-29-2010, 11:20 PM
03-30-2010, 02:05 AM
03-30-2010, 09:24 AM
FYI you should make sure you get rid of your free shipping banners on the store site. I was confused because I was looking at a free shipping over $75 dollar advertisement and that wasn't an option. Not a big deal, but I wouldn't be surprised if someone gets pissy about this.
03-30-2010, 10:22 AM
My orders are always over $75, usually over $100. No more free shipping honestly means less frequent orders from me guys.
When it comes to service, your CS dept. is definitely on it - John and Darren have fixed things for me multiple times in the past.
That being said, the fact that my orders have been messed up multiple times in the past says something too - and I always considered that free shipping to be the compensation for that risk.
03-30-2010, 10:28 AM
Resolve....You somewhat proved what Sam was saying in your post. Are we perfect? Absolutely not. We strive for perfection, but there will always be mistakes. There is a difference between accepting mistakes and accepting the fact that mistakes will happen. In your case, it looks like when those mistakes happened they were corrected because we were able to provide you with the level of service you deserve as a customer.
03-30-2010, 10:48 AM
Maybe free shipping for over 125 or 150?
03-30-2010, 12:02 PM
WHO actually offers free shipping? I am not saying that it isn't out there anywhere, but only places with poor service and higher prices to make up for it. In order to keep our services as top-notch as they have always been and continued offering the most competitive pricing possible, we were forced to cut off some of the dead weight.
For example, here are the shipping prices for one of our top competitors:
* Under $50.00 $6.95
* $50.01- $100.00 $7.95
* $100.01 and up $9.95
As you can see, they actually charge you MORE shipping cost when you SPEND MORE, huh?
Then, with another one of our top competitors, the cheapest shipping is $5.99 flat rate (slowest service possible, top of prolonged processing time and horrible customer service).
Then, on a third top competitors, it was $10.81 for standard shipping (again, slowest way possible) for a 3lb package!!! Again....What?
I could literally make a mile long list of these examples, given enough time.
Plus, before, our shipping policy offered a flat rate of $6.00, up to a 5lb package and then 75 cents per each additional pound. Therefore, on past orders, if you were to only pick up a 5lb tub of protein, some vitamins, etc., you would have paid $7.00-10.00+, while you are now only paying $5.95, no matter what you buy.
Now, also keep in mind that we also offer exclusive structured coupon codes. Meaning, if you spend $100, you receive $3 off of your order, and so on, with the specified coupons listed below:
All in all, if you shop at NutraPlanet, you are like family to us. You will NEVER find as outstanding of customer service that you will experience here, along with supremely competitive prices, amazingly fast shipping and processing time, constant freebies thrown in your orders, flat rate shipping on ANY size domestic order, additional coupon codes, on top of blowout sales, flash sales, stack deals, structured pricing, BOGOs, and much more!!!
Plus, can anyone state that we will not go out of our way to address our customers and their needs? What other company practices these overall services and doesn't act as if they only care about your money? Who?
If this hasn't helped convince you to think otherwise, then have fun being a supplement nomad.
Nice Products, Nice Prices, Nice People, No Problems....NutraPlanet.com!....Welcome to our World!™
03-30-2010, 12:30 PM
Huge thumbs down on no free shipping! I just went to place an order, clicked check out and up popped pricing for shipping...I was like WTF! Big shock and agree with all the others. With discount codes at other sites etc...competition is back in play! Free shipiping was practically a no brainer for me to buy from and almost forced me into buying 75$ worth to claim free shipping (even though I never buy less then that anyways) which in turn brings higher spending. Oh well, we'll see what happens. May the people be heard and our thoughts be answered!
Kick ass on the protein btw guys, awesome pricing! Praying it stays there and I'll forever buy if I like lol
03-30-2010, 12:51 PM
03-30-2010, 12:56 PM
perhaps a reduce shipping for higher spending? or increase of discount on those free codes?
03-30-2010, 01:04 PM
as stupid as it sounds $5.95 is a make or break deal. I've never paid for shipping from Nutra lol, this might be an end to spontaneous purchases, and will be more need based purchases
Edit: with the code 3off100 shipping will only be $2.95 all in all not bad. And i called 2 days ago to add some blender bottles to my ASGT order, phone rings 2 times and a guy picks up (shocked the hell out of me) adds them in with the order number in 40 seconds. The customer service is honestly worth $2.95 in my opinion (3off100 code)
03-30-2010, 02:54 PM
I'm a loyal NP customer and a big fan, but like others said..this will mean less frequent purchases, perhaphs once or twice a year to spread out the shipping cost. Noone else carries bulk powders so that's a competitive advantage for sure.
03-30-2010, 03:34 PM
Upset for paying shipping .... I always loved the fact that feeshipping over 75 and there were several times when I was all done for 60$ and have to add 15 more to get freeshipping .. i guss now that wouldnt be an option .....
thumbs down ..... very sad
03-30-2010, 04:04 PM
i do the math when it comes to shop, i know what i am doing. not going to break it all down with every website, its unnecessary and not appropriate to point everybody here where to shop, but
1 thing for sure is i lost my incentive to hit the $75 mark, so that effects sales of this site for sure.
i usually picked up a extra bottle of myofusion to hit past that mark perfectly, but i can get them at a cheaper price at gnc now with my gold card and no shipping costs and yes it is cheaper there on top of it. just an example on how the consumer thinks. you want to know what the consumer thinks right? speaking of myofusion i just checked and wow, you guys just rose the price up to $41.99 now here and now the added shipping costs, wow. they are at one of your competetors (PS) right now at $38.95 with the same $5.95 flat rate shipping, so dont tell me i cant find deals. and yes they have a 800# as well, and respond to all their calls.
other than that, i have nothing but good stuff to say about the store here and recommend it to everybody, not only on the web but friends of mine at the gym and will continue to do so.
no worries im not boycotting the site, lol im just saying, for your best interest this may effect your sales here.
im sure if it did, you guys would see it and go back to what it used to be anyways, but $5.95 flat is fair anyways, and i still support nutraplanet. just that we all have to look out for our money these days over total loyalty.
나는 2000년 10월 매들린 올브라이트 전 미 국무장관 매들린 사랑, 그 중 한 뜨거운 젠장!
03-30-2010, 04:05 PM
03-30-2010, 04:54 PM
I admit, some of NP's prices arent the best anymore, but dudes.. DONT COMPLAIN.. I pay $100-150US for SHIPPING to Australia!!
You guys got it easy compared to us!