Darth Pooh
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Annoyed at ATW - RESOLVED!
So I wanted to try Cinn Bun and Cake Batter, but the variety pack didn't have those samples. I was told to just order the variety pack and they would be added (since they were taking care of my order personally). Well, my information got lost through Paypal and it took over a week to get here (mind you, I am about 30 minutes from Paoli, PA), and to top it off, the shipment didn't have the samples I wanted in the first place.
I'd like to think that ATW is top notch in terms of customer service (Marcus has been more than helpful with my answers), but I was going to order more from them and now I don't think that highly of the company. I wish it hadn't come to that but I consider Customer Service (and obviously processing of the order with delivery time is part of that) to be top notch. I ordered from bb.com a variety pack and had it the next day (after ordering at 3 p.m. in the afternoon). No issues.
So I wanted to try Cinn Bun and Cake Batter, but the variety pack didn't have those samples. I was told to just order the variety pack and they would be added (since they were taking care of my order personally). Well, my information got lost through Paypal and it took over a week to get here (mind you, I am about 30 minutes from Paoli, PA), and to top it off, the shipment didn't have the samples I wanted in the first place.
I'd like to think that ATW is top notch in terms of customer service (Marcus has been more than helpful with my answers), but I was going to order more from them and now I don't think that highly of the company. I wish it hadn't come to that but I consider Customer Service (and obviously processing of the order with delivery time is part of that) to be top notch. I ordered from bb.com a variety pack and had it the next day (after ordering at 3 p.m. in the afternoon). No issues.
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