Frozen/Congealed Product?

[Hilltern]

Hey guys,

Has anyone encountered their Apex products becoming solidified/congealed/frozen after a little bit in storage? Talking maybe 30 days max? I had two tubes of Ursa Major I got during the March Madness sale and when trying to use them they wouldn’t pump for ****. Opened one up and found it was like 90% solid. Got a little out of the pump like 3 times but nothing ever close to a full pump and given the way this is used that makes it near impossible to get a consistent dosage.

Any recommendations on what to do with the other bottle? I know when some Iron Legion products have had crystals, a hot water bath has been recommended but that’s never really worked for me then and FWIW I tried it already with the Ursa tube and had no luck .

 

[MikeSumthin]

I've had to take off the pump and little hose run it under warm water, I flush it out by holding the pump upside down and pump the warm water through. Usually helps.

For your extreme case... I'd try running the whole outside of the bottle under hot water to make it less solid in addition to my process.

 

[Hilltern]

I've had to take off the pump and little hose run it under warm water, I flush it out by holding the pump upside down and pump the warm water through. Usually helps.

For your extreme case... I'd try running the whole outside of the bottle under hot water to make it less solid in addition to my process.

Appreciate the tip but I already tried that to no avail. I’m thinking of leaving it out in the sun tomorrow (on the windowsill) but not sure if that will harm the integrity of the compound?

 

[nostrum420]

Not sure what happened here but if you email [email protected] they should be able to take care of you.

 

[xR1pp3Rx]

Appreciate the tip but I already tried that to no avail. I’m thinking of leaving it out in the sun tomorrow (on the windowsill) but not sure if that will harm the integrity of the compound?

it will not. and I used to leave them in the hot garage, and also, try putting it on top of the fridge or somewhere warm to store these, if it happens again.

 

[JKVol]

I haven’t had this issue with the new bottles.

 

[xR1pp3Rx]

I haven’t had this issue with the new bottles.

first time I have seen this as well with the new carrier, but it has happened in the past, so I hope we get him ironed out.

 

[Hilltern]

Thanks guys, just sent customer service an email. Oddly enough I never had an issue with the original bottles. Not sure what carrier this was but I noticed the labels on these two bottles had a little more oomph to it than the first few I used - I think there was color added to the ingredient portion? Y’all would know better than me though of course.

 

[xR1pp3Rx]

keep it stored in the warmest place possible! at least any new ones you have to keep stored.

 

[Hilltern]

keep it stored in the warmest place possible! at least any new ones you have to keep stored.

I usually keep them in a bathroom drawer since the room heats up with showers. Thankfully my Helios is fine there because my joints would hate me otherwise lol.

 

[Hilltern]

For anyone reading this in the future, customer service with these guys is really top notch. I got an email about 15 minutes after reaching out informing me they’d be sending replacement product out and then I got the tracking info for that shortly thereafter. Really rare to get such good treatment these days but some of the companies on here still do it and Apex is definitely one of them!!

 

[xR1pp3Rx]

For anyone reading this in the future, customer service with these guys is really top notch. I got an email about 15 minutes after reaching out informing me they’d be sending replacement product out and then I got the tracking info for that shortly thereafter. Really rare to get such good treatment these days but some of the companies on here still do it and Apex is definitely one of them!!

church!

there may be equals, but imo, none better than APEX CS. this crew is #1 all day erry day.