I wanted to share my recent experience with Olympus Labs.
I placed an order with Olympus Labs on October 28th and paid a $5.99 shipping fee. I contacted the company on November 2nd regarding the status of my order because I hadn't received an email for shipping confirmation. I contacted their customer service rep and received the shipping confirmation the following day and told that it just shipped out.
When I inquired into why it took so long to process and ship my order, I received the following response:
no retailer can touch our 50% off pricing as that is below
wholesale, and we charge 5.99 flat in the US so you could have ordered 200x
products and still gotten charge the 5.99. All orders during peak sales
periods are subjugated to extra processing times, your order was actually
bumped up the queue of other orders that were still processing. We are a
manufacturer and not a retailer and do these sales because we love our
customer base. Now to rectify this issue we can throw in samples and
apparel into your next order.
Thanks!
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