tin gorilla
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I am disappointed that I have had to resort to calling PES out in a public forum in order to get some action taken on my missing order. Previously I have been very impressed with both their service and products. I ordered 6 x High Volume back during the Insider sale which was to be shipped via USPS to Australia. I contacted PES customer service and explained to them that I was concerned that there has been an error and that my parcel has actually been shipped to an address in Florida for unknown reasons. The USPS tracking confirms this and the parcel has been declared as delivered. It has never departed US shores. I contacted PES a further 3 times following their initial reply to highlight to them that this was not the usual delay at Australian Customs scenario, but they have not had the decency to reply to me. I have had to sit here and read all these stellar reviews for High Volume while my 6 tubs sit in the states. PES was my favourite supp company, but sadly that loyalty has been eroded. Below is a record of my correspondence with them. Forgive me for getting a little bitter towards the end. It has now been 26 days since I purchased my items.
RE: Physique Enhancing Science: Shipment # 100010253 for Order # 100010168
George Mitchell 21/11/2014
To: [email protected]
Hi,
Just wondering if you could chase this up for me please. A friend in Australia ordered the same day as me and received his shipment a week ago. The USPS tracking states that it departed a USPS facility in Tampa Fl and summarizes that it was delivered to Largo Fl on Nov 17th.
Cheers,
George
RE: Physique Enhancing Science: Shipment # 100010253 for Order # 100010168
George Mitchell 21/11/2014
To: [email protected]
Thanks for getting back to me, however. I think I should have explained the situation more clearly. Normally when tracking a parcel shipped via USPS it will show DETAILS: "Processed Through Sort Facility" or "Departed USPS Facility" as the last update prior to leaving the US. It normally only shows SUMMARY: "Yadda Yadda" when it has reached Australia. In this case it is saying DELIVERED: Largo, FL. The delivered message never comes up until the item is at destination as far as I know. This doesn't look like it has left Florida yet, hence why I made my enquiry.
Date: Fri, 21 Nov 2014 10:57:40 -0500
Subject: Re: Physique Enhancing Science: Shipment # 100010253 for Order # 100010168
From: [email protected]
To: [email protected]
Hey George,
Thank you for reaching out to us, and I apologize that your shipment has taken some time. Unfortunately USPS wont update with international tracking until it clears customs, and sometimes it isnt updated until it finally reaches the end destination. Your package may have been held up in Australian customs while your friends slid through since they cant check every single package. Unfortunately there isnt anything we can do at this point except wait for it to make its way to you.
Have a great day!
RE: Physique Enhancing Science: Shipment # 100010253 for Order # 100010168
George Mitchell 25/11/2014
To: [email protected]
It has now been greater than 20 days since this order began shipping. As stated in the previous email that received no reply, I have reason to believe that this item has not left US shores and is instead in Largo Florida. Please follow this up for me.
George.
Order #100010168
George Mitchell 28/11/2014
To: [email protected]
I have tried to be polite about this, but your lack of concern and follow up in regards to my order has left me furious. Twice since I first contacted you about this, you have not bothered to reply to me. I have explained to you that my order never left US shores and instead has been delivered for some reason to Largo, Florida. The status of USPS Tracking confirms this and states that the order has been shipped/completed. I will include a link to save you the tiresome keystrokes so that you may see with minimal effort that my parcel never left the States. If you had of looked into this when I first requested you do so, the matter would have been resolved by now. Fix this mess now. https://tools.usps.com/go/TrackConfirmAction.action?tRef=fullpage&tLc=1&text28777=&tLabels=cj462387395us
George
Here is a link to the USPS tracking again: USPS tracking | trackingshipment.net
RE: Physique Enhancing Science: Shipment # 100010253 for Order # 100010168
George Mitchell 21/11/2014
To: [email protected]
Hi,
Just wondering if you could chase this up for me please. A friend in Australia ordered the same day as me and received his shipment a week ago. The USPS tracking states that it departed a USPS facility in Tampa Fl and summarizes that it was delivered to Largo Fl on Nov 17th.
Cheers,
George
RE: Physique Enhancing Science: Shipment # 100010253 for Order # 100010168
George Mitchell 21/11/2014
To: [email protected]
Thanks for getting back to me, however. I think I should have explained the situation more clearly. Normally when tracking a parcel shipped via USPS it will show DETAILS: "Processed Through Sort Facility" or "Departed USPS Facility" as the last update prior to leaving the US. It normally only shows SUMMARY: "Yadda Yadda" when it has reached Australia. In this case it is saying DELIVERED: Largo, FL. The delivered message never comes up until the item is at destination as far as I know. This doesn't look like it has left Florida yet, hence why I made my enquiry.
Date: Fri, 21 Nov 2014 10:57:40 -0500
Subject: Re: Physique Enhancing Science: Shipment # 100010253 for Order # 100010168
From: [email protected]
To: [email protected]
Hey George,
Thank you for reaching out to us, and I apologize that your shipment has taken some time. Unfortunately USPS wont update with international tracking until it clears customs, and sometimes it isnt updated until it finally reaches the end destination. Your package may have been held up in Australian customs while your friends slid through since they cant check every single package. Unfortunately there isnt anything we can do at this point except wait for it to make its way to you.
Have a great day!
RE: Physique Enhancing Science: Shipment # 100010253 for Order # 100010168
George Mitchell 25/11/2014
To: [email protected]
It has now been greater than 20 days since this order began shipping. As stated in the previous email that received no reply, I have reason to believe that this item has not left US shores and is instead in Largo Florida. Please follow this up for me.
George.
Order #100010168
George Mitchell 28/11/2014
To: [email protected]
I have tried to be polite about this, but your lack of concern and follow up in regards to my order has left me furious. Twice since I first contacted you about this, you have not bothered to reply to me. I have explained to you that my order never left US shores and instead has been delivered for some reason to Largo, Florida. The status of USPS Tracking confirms this and states that the order has been shipped/completed. I will include a link to save you the tiresome keystrokes so that you may see with minimal effort that my parcel never left the States. If you had of looked into this when I first requested you do so, the matter would have been resolved by now. Fix this mess now. https://tools.usps.com/go/TrackConfirmAction.action?tRef=fullpage&tLc=1&text28777=&tLabels=cj462387395us
George
Here is a link to the USPS tracking again: USPS tracking | trackingshipment.net