My order has not finished processing

[SuppBro]

I made an order during the sales that just ended and this order has been in processing for a week now. Is anyone else getting this at the moment or is it just me?

This is well over the 1-2 business days or 2-4 business days and none of the items were on backorder than or even now.

 

[drooks10]

Have you contacted customer service? They are excellent!

David
Team APPNUT

 

[B5150]

Seriously, Sponsor forums ARE NOT CUSTOMER SERVICE FORUMS. Take your issues with orders/service to them, not here.

 

[SuppBro]

I'm sorry. I did contact the support and am waiting.

What I am asking by this thread is if this is normal. And I figured this is a NutraPlanet question for and this is THE NutraPlanet section with plenty of NutraPlanet Customers for discussions.

 

[B5150]

No worries

It can happen when things are over sold. I cannot speak for the exact product but NutraPlanet CS or [email protected] will be your direct point of contact for answers. Like everyone else they have family and responsibilities outside the regular business day hours. I apologize for the delay. I assure you NP makes good on all matters of customer service.