I have been ordering from NP for a couple years now and even though i have had troubles with you in the past I always over look it and move on. This time I'm just tired of it! The last 3 orders i have over nighted stuff (chose premium shipping) was charged for it and it doesn't ship out tell the next day! First order screwed up was placed before lunch, 2nd order was around 3:30pm so I will give you that one and now the 3rd order was placed this morning before 9:30am and still didn't ship out today after marking it over night delivery. not to mention I called customer service the last time and I was treated with a yea yea attitude and never was even offered a refund on my shipping charge. NP, I also work in sales and if treated customers with this kind of unprofessionalism they would not be my customers for long. I guess maybe I should move my business on down the line to.