Why is everything out of stock? DCP, Formex, Napalm, epistane..... why oh lord why.....
that has been the trend in recent months, something is always OOS that is the reason this thread was put up, ask your questions there.
Official NutraPlanet Product ETA Thread
The supply side of things has become more unstable from several manufacturers; we are ordering as best we can, but demand is outstripping supply.
I place a $300.00 dollar order this morning. Would have been much more,but a third of what I wanted was'nt in stock.....
Telling Sam you are buying form somewhere else in his own forum is sort of like rubbing salt in a wound. Its not as if he's sitting on his thumbs.
Go yell at the manufacturer...
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I agree with Cosmo. It is pretty mean spirited. Nutraplanet is great. The best customer service you will ever experience is from Nutraplanet.
Basically, is sam is so ****ing baller and NP no other store can even come close to NP's service that we are running him ragged. He cant keep up with us because he is our crack dealer and we are his crack heads
so basically its our fault :P
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from a business stand point, letting someone know their missing out on business is doing them a favor not an insult. if i did not like NP i would say nothing and simply take parts of my order elsewhere. my comment was not meant to hurt but to help, let the people who are involved be aware of current situations. when one of my customers has the decency to let me know the same, i thank him for it and make corrections as i see fit and as i can. now i do not want a thank you form anyone, but letting the NP powers that be know they might be missing out on business is not an insult.
Here's a challenge to all who have had issue with OOS product;
Generate a thread in that respective Supplement Company's Forum about your dissatisfaction with THEIR inability to produce and supply sufficient inventory at NutraPlanet to meet your customer demands.
I agree from a business standpoint, a good business owner (sam is one of these) will be pissed off hes missing business but at the same time its testament to a companies worth when a product is readily available else where but the end user still begrudges the transaction because its not with NP.
Now flip it from the suppliers point of view, obviously some of them will have production capacity issues, staffing, raw materials, quality issues and so on. But at the same time its basic economics that if you limit the supply of a popular commodity the demand only further increases, rather than having it readily available, a scarcity mentality is employed and as creatures of habit most of us want what we cannot have, also allowing the supplier to increase the premium.
In every business ive worked for, we have limited supply at one point or another in the products life cycle and it has always worked bigtime.
I beg to differ. This message board has individual supplement company forums for just that reason - customer feedback. The retailer in this case cannot force them to provide product. You, on the other hand, can voice your opinion directly to "your prefered supplement company" right here on the board. You are their customer, and the middle man for them is the retailer.
When I go to a brick and mortar store and find they either don't stock or have very limited stock of a particular manufacturers product I first contact the manager. He states to me it is a supplier isssue. I as a customer of the product manufacturer pick up the phone and call the product manufacturer.
We are far too often self empowered to complain but always find a reason to not empower ourselves to communicate. Communicate to your supplement company that you are not happy that they don't stock your retailer.
This industry is unique in that sense; we have almost direct access to part of the supply chain, we can apply pressure to a certain extent by voicing our opinions however thats assuming the reason for the lack of product is not the seller themselves.
I agree though, that our job as end user stops at the point of purchase, we put pressure on them, who inturn should apply further pressure down the chain.
I find in industry the amount of pressure is directly proportionate to just how much that business wants or needs that customer group.
Simply saying "its lack of production" is not good enough, especially in relation to the CS people have come to expect from NP.