CALLING OUT NUTRAPLANET REPS...Is this how you treat a 1st time customer???
- 03-11-2009, 11:02 PM
- 03-11-2009, 11:44 PM
- 03-12-2009, 12:48 AM
03-12-2009, 07:36 AM
i would like to add on. i had problem with my order for the first time as well.
well. i placed my order in late feb, which is last month. where NP had this ABSOLUTELY free shipping offer. due to the damned verification process, my order wasn't being processed. this dragged on till March when the shipping offer is already over. to make things worse, the amount was already deducted from my account and order is still not being processed!!! i thought i am screwed for ordering from some shady scam site called NP!!!
i got linked up with CS and we tried to solve the problem. at the same time, i changed my mind on the ordered item and decided to add more items after the offer ended. CS promised me to include the new items but at the same time, offering FREE shipping as per my order date in feb.
wow. so my order shipped in march finally at no extra cost for adding new items. just talk to CS and i believe they will be more than willing to help out.
like op, i use frieght forwarder. i use a US shipping address and a non-US billing address. but my experience with NP has been great so far. and i would definitely come back for more especially when NP has some irresistible offer.
ps: it would be better to have a live chat support to solve any order issue asap. email is always slower than live chat, especially across time zones. just a suggestion to bring it back.
03-12-2009, 10:55 AM
Oh, but you have to send me one of those new, sweet Applied T-Shirts in return!!!
Nice Products, Nice Prices, Nice People, No Problems....NutraPlanet.com!....Welcome to our World!™
03-12-2009, 12:15 PM
Thread conclusion =
03-12-2009, 05:53 PM
Live chat support would be a blessing. Definitely something to look into because email tag is really timing consuming for more complicated situations like mine.
I'm still trying to work out some problems with Sam.
Any brave CSRs here want to volunteer to look into my account and perhaps give me a call or do a live MSN chat so we can work things out quickly?
I know CEOs are busy as hell and probably don't have a lot of time emailing single customers like me.
03-12-2009, 06:42 PM
03-12-2009, 07:18 PM
03-12-2009, 07:33 PM
03-12-2009, 09:00 PM
Nothing in life comes fast... unless your one of those guys!
I'm still an NP ordering fool... nothing but love for the NP Rep Crew, Sam, Rene....
Formutech Nutrition | Online/Social Media Rep
Follow us on Facebook, Twitter, & Instagram for more promos!
03-12-2009, 09:02 PM
We live in a time where our planet suffers from two epidemics simultaneously - starvation and obesity.
Look at all these little kids taking care of the music biz, don't their business take good care of me.
I have the fire, I have the force, I have the power to make my evil take it's course.
03-13-2009, 06:38 PM
03-13-2009, 06:54 PM
Crappy situation, but everyone makes mistakes. From what I know of, Nutraplanet is the best company to deal with. I'm so happy I found out about NP a few months ago, so much better then GNC, and I can't wait to make my next order soon
03-13-2009, 07:07 PM
Applied Nutriceuticals Representative
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03-24-2009, 04:45 PM
NutraPlanet has always looked out for their customers, and work diligently to solve any problems/issues no matter who casues them. I can't tell you how many times they have straightened out my order because I put in one of my old shipping addresses.
This thread just reinforces the fact that NutraPlanet is numero uno!
03-27-2009, 04:09 AM
As a potential first time buyer, I'm eager to see how this gets resolved. I was also sent here by word of mouth. I hope this is resolved in a timely and professional manor.
IMO, $10 isn't going to do much to win a new customer. Especially one making purchases of $400+
03-27-2009, 04:18 AM
03-29-2009, 08:29 PM
Eagerly waiting for my order(s) to change from "Processing" to "Shipped" !!! TIME TO GET HUGE! :dl:
The more I lurk the more great information I find.
03-29-2009, 10:25 PM
Thanks for your confidence in Nutra; if all the items are in stock, it will be shipped tomorrow
03-29-2009, 10:55 PM
i don't think the OP should post again unless it's a picture of his order successfully shipped and opened
03-30-2009, 10:39 AM
03-30-2009, 11:04 AM
hopefully he did! i can understand his disposition but B made a very good point. OP was probably just stressed out. can't blame anybody really. these kinds of things happen: it's life!
03-30-2009, 11:34 AM
If Ripped can't provide a picture, at least update the thread when the order arrives. This thread needs a happy ending.
MOD EDIT: Please change the avatar. People still try to view this board at work. Thank you. And with comments like this: "Anabolic Minds is the best forum for workout" you are really making this tough!
04-05-2009, 01:05 AM
Just posting to say all $300+ worth of supps came in today. It was torture waiting for the FedEx guy. Every large truck that went by had me peaking out the window .
Special thanks to Tim from NP customer service. Helped me keep sane while waiting for my order.
All in all, NP and AM are officially the best in my book!
04-05-2009, 02:14 AM
After reading this thread I felt NP was trustworthy enough to put down a 230$ order. First time ordering here or anywhere for that matter and from the research I have done online this is honestly the only site I even bother to look at. Only thing that gets me down is that I never found NP earlier than I did before.
Locally N.O. Shotgun costs me like 80$ and here I think its like 39.99!!!!! Thats insaaaaane! I honestly LOVE NP and everyone at my gym knows this......because it's all I talk about lol. I even send them links of the awesome deals and savings over MSN....I think I may even be starting to bug my friends but it's just so stupid that they wanna plant down a fortune of money locally for supps when all they have to do is listen to me and order everything on NP.
Now all you guys have to do is get a warehouse in Canada and hook me up with a job! Haha.
04-05-2009, 06:18 AM
Product Educator | USPowders
Statements made by this online persona are the sole property of the owner, and do not necessarily reflect USPowders’ opinion as a whole.
04-05-2009, 01:04 PM
Helpful people and most Users check the ego at the door , a nice change.
04-05-2009, 01:06 PM
04-06-2009, 08:34 PM
04-07-2009, 02:59 AM
My girlfriend actually placed an order recently, but she never received the verification email.
Then later she found out she needed to verify her account. I assured her you guys are good as I have ordered twice before with no problems.
Now would her order be cancelled and have to be re-submitted again? Money was already removed from her credit card however
04-07-2009, 09:04 AM
https://www.nutraplanet.com/users/account/ . If she has any issues, she can call us or email us.
04-08-2009, 04:33 AM
I order from NP almost every month and have been for nearly 3 years. In that time I have only had 1 order that was delayed somewhere here in NZ and NP went above and beyond to help me when I started to panic.
Great company, great prices and great service that's why I keep coming back.
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