CALLING OUT NUTRAPLANET REPS...Is this how you treat a 1st time customer???
- 03-11-2009, 07:02 PM
Sam has owned the fact that they made a mistake. He affirmed that you did everything correctly.
My advice to you is to continue to communicate with him in private. There is no need to post up your correspondence for the world to read.
Additionally, consider the way you communicate your issue. You would be better suited to make a statement more like the following:
I would be happy to reorder with your company. Would please you be kind enough to consider honoring the 15% discount that applied at the time of my order before the error took place.
Thank you in advance for your consideration."
The man admitted he made a mistake. Would you like to be a satisfied customer or would you prefer to rub the mans nose in it? There is a difference and your approach makes me question your motives. Please consider allowing the man the opportunity to make things right.
Thank you.Within your darkest memories lies the answer if you dare to find it. Don't let hope become a memory. When you think all is forsaken, listen to me now; you need never feel broken again. Sometimes darkness can show you the light.
- 03-11-2009, 07:10 PM
I agree with B...
Maybe I think this way from years of dealing with Sources on other boards but when someone owns up to their mistake it should be kept off the boards...he's trying to make it right and you are being rude and plastering the issue all over the internet...
- 03-11-2009, 07:19 PM
I agree with what you are saying. I know I'm probably acting like a 10 yr old. I wouldn't have even posted everything if the problem was solved. I am not trying to rub it in ANYONE's face. Sam was definitely being a MAN and admitted to the mistake.
I apologize if I offended him or anyone from Nutraplanet. This is not what I'm trying to do.
I am just frustrated that my only solution that I was offered is to re-order when the sale is over.
Again, I want to apologize to Sam and everyone at Nutraplanet for any type of disrespect. I'll control myself better from now on.
03-11-2009, 07:22 PM
I want to make my point that if the solution I offered was that my order will be sent as order at the same prices I paid...no problem.
How would you feel if you were only offered $10 and to re-order at 15% higher prices after waiting 2 weeks? Do you know what I mean?
Again, I totally acknowledge that I'm being an immauture ****.
03-11-2009, 08:02 PM
Like B mentioned, we can apply the 15%; just confirm it with Sam via email first, then he will adjust the price on your order. It was our mistake, and we want to give you at the very least the same great savings you had initially. You're in good hands; just keep on working those emails and this should be all done in no time.
03-11-2009, 10:16 PM
ive only ordered from NP since like 2003
darren at the arnold promised me that i can order whatever i want for free
can I do that now
toes-on-the-nose.blogspot.com Deployed blogging
03-11-2009, 10:30 PM
Spoke with Sam again and I think everything is going to be ok, we just working out the details of the re-order.
I want to thank B. for pointing out that I was being a hot-head and I have re-read what I wrote and can see how my comments can be seen as rude and disrespectful.
I have personally apologized to Sam for this and hope there are no hard feelings.
03-11-2009, 10:37 PM
03-11-2009, 10:50 PM
I'm going to post photos when I get my stuff...just to make you guys jealous =D
03-11-2009, 11:33 PM
03-12-2009, 12:02 AM
03-12-2009, 12:44 AM
03-12-2009, 01:48 AM
03-12-2009, 08:36 AM
i would like to add on. i had problem with my order for the first time as well.
well. i placed my order in late feb, which is last month. where NP had this ABSOLUTELY free shipping offer. due to the damned verification process, my order wasn't being processed. this dragged on till March when the shipping offer is already over. to make things worse, the amount was already deducted from my account and order is still not being processed!!! i thought i am screwed for ordering from some shady scam site called NP!!!
i got linked up with CS and we tried to solve the problem. at the same time, i changed my mind on the ordered item and decided to add more items after the offer ended. CS promised me to include the new items but at the same time, offering FREE shipping as per my order date in feb.
wow. so my order shipped in march finally at no extra cost for adding new items. just talk to CS and i believe they will be more than willing to help out.
like op, i use frieght forwarder. i use a US shipping address and a non-US billing address. but my experience with NP has been great so far. and i would definitely come back for more especially when NP has some irresistible offer.
ps: it would be better to have a live chat support to solve any order issue asap. email is always slower than live chat, especially across time zones. just a suggestion to bring it back.
03-12-2009, 11:55 AM
Oh, but you have to send me one of those new, sweet Applied T-Shirts in return!!!
Nice Products, Nice Prices, Nice People, No Problems....NutraPlanet.com!....Welcome to our World!™
03-12-2009, 01:15 PM
Thread conclusion =
03-12-2009, 06:53 PM
Live chat support would be a blessing. Definitely something to look into because email tag is really timing consuming for more complicated situations like mine.
I'm still trying to work out some problems with Sam.
Any brave CSRs here want to volunteer to look into my account and perhaps give me a call or do a live MSN chat so we can work things out quickly?
I know CEOs are busy as hell and probably don't have a lot of time emailing single customers like me.
03-12-2009, 07:42 PM
03-12-2009, 08:18 PM
03-12-2009, 08:33 PM
03-12-2009, 10:00 PM
Nothing in life comes fast... unless your one of those guys!
I'm still an NP ordering fool... nothing but love for the NP Rep Crew, Sam, Rene....
Formutech Nutrition | Online/Social Media Rep
Follow us on Facebook, Twitter, & Instagram for more promos!
03-12-2009, 10:02 PM
Within your darkest memories lies the answer if you dare to find it. Don't let hope become a memory. When you think all is forsaken, listen to me now; you need never feel broken again. Sometimes darkness can show you the light.
03-13-2009, 07:38 PM
03-13-2009, 07:54 PM
Crappy situation, but everyone makes mistakes. From what I know of, Nutraplanet is the best company to deal with. I'm so happy I found out about NP a few months ago, so much better then GNC, and I can't wait to make my next order soon
03-13-2009, 08:07 PM
Applied Nutriceuticals Representative
FACEBOOK FAN PAGE: http://www.facebook.com/pages/Applie...ls/64122223218
03-24-2009, 05:45 PM
NutraPlanet has always looked out for their customers, and work diligently to solve any problems/issues no matter who casues them. I can't tell you how many times they have straightened out my order because I put in one of my old shipping addresses.
This thread just reinforces the fact that NutraPlanet is numero uno!
03-27-2009, 05:09 AM
As a potential first time buyer, I'm eager to see how this gets resolved. I was also sent here by word of mouth. I hope this is resolved in a timely and professional manor.
IMO, $10 isn't going to do much to win a new customer. Especially one making purchases of $400+
03-27-2009, 05:18 AM
03-29-2009, 09:29 PM
Eagerly waiting for my order(s) to change from "Processing" to "Shipped" !!! TIME TO GET HUGE! :dl:
The more I lurk the more great information I find.
03-29-2009, 11:25 PM
Thanks for your confidence in Nutra; if all the items are in stock, it will be shipped tomorrow
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