RippedOFF
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One of my friends recommended me to Nutraplanet from the other big site and I thought I would give this site a try because of the big sale of MAN products with free shipping.
I placed a huge order worth $428.59 (2 orders) without hesitation even though I never ordered from Nutraplanet.
First Order: Feb 25/09
Second Order: Feb 27/09
March 3rd: I receive an email stating that my order is pending because verification of my bililng address with the phone number of my bank.
SAME DAY March 3rd, I email customer service back with the information of my address and bank number.
SAME DAY March 3rd, I receive an email quickly back from CSR Jimmy that everything was taken care of.
"Thank you for alerting us, Andrew! It has been noted in your account with us. Take care.
Jimmy Grace
NutraPlanet Customer Service"
About 2 weeks later, after waiting patiently...today I email inquiring about my order.
"Hello friend. Your order was deleted because we sent you an order verification email on and you did not respond. Please replace your order, and if you receive another order verification email, please respond promptly. Take care.
Jimmy Grace
NutraPlanet Customer Service"
WOW??? The SAME CSR that helped me that told me that it has been noted on my account...2 weeks later tells me my order has been DELETED.
NO email or ANY form of contact was made telling me about this cancellation.
Worst of all, I check my online credit card statement today....CHARGES ARE STILL THERE.
My experience with Nutraplanet....OUT OF MONEY, WASTE OF TIME, and NO SUPPLEMENTS.
I don't think a first time experience can get any worse. The only solution that I was offered...replace my order...when the sale is over with the free shipping and when I waited 2 weeks for nothing...great.
This is RIDICULOUS and very unprofessional!
I'm genuinely a very calm and reasonable person but I felt the need to inform everyone in the online community to watch out and avoid a huge possible headache.
Nothing against Jimmy the CSR that helped me though, there must be same MASSIVE communication problems or IT software problems within the company itself.
I'm sorry but I'm just PISSED right now.
Done my rant.
I placed a huge order worth $428.59 (2 orders) without hesitation even though I never ordered from Nutraplanet.
First Order: Feb 25/09
Second Order: Feb 27/09
March 3rd: I receive an email stating that my order is pending because verification of my bililng address with the phone number of my bank.
SAME DAY March 3rd, I email customer service back with the information of my address and bank number.
SAME DAY March 3rd, I receive an email quickly back from CSR Jimmy that everything was taken care of.
"Thank you for alerting us, Andrew! It has been noted in your account with us. Take care.
Jimmy Grace
NutraPlanet Customer Service"
About 2 weeks later, after waiting patiently...today I email inquiring about my order.
"Hello friend. Your order was deleted because we sent you an order verification email on and you did not respond. Please replace your order, and if you receive another order verification email, please respond promptly. Take care.
Jimmy Grace
NutraPlanet Customer Service"
WOW??? The SAME CSR that helped me that told me that it has been noted on my account...2 weeks later tells me my order has been DELETED.
NO email or ANY form of contact was made telling me about this cancellation.
Worst of all, I check my online credit card statement today....CHARGES ARE STILL THERE.
My experience with Nutraplanet....OUT OF MONEY, WASTE OF TIME, and NO SUPPLEMENTS.
I don't think a first time experience can get any worse. The only solution that I was offered...replace my order...when the sale is over with the free shipping and when I waited 2 weeks for nothing...great.
This is RIDICULOUS and very unprofessional!
I'm genuinely a very calm and reasonable person but I felt the need to inform everyone in the online community to watch out and avoid a huge possible headache.
Nothing against Jimmy the CSR that helped me though, there must be same MASSIVE communication problems or IT software problems within the company itself.
I'm sorry but I'm just PISSED right now.
Done my rant.