Underdosed Formex Bottle

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    Underdosed Formex Bottle


    I purchased a bottle of Formex on 5/4 from Nutra. It arrived Monday May 11. I started taking it the next Wednesday, the 20th at a dose of 3 caps a day. Today marks the 11th day on it. This morning I noticed there seemed to be less caps left than I thought there should be so I counted and there were only 7 caps left. I know for a fact I did not lose any or drop any etc... So the bottle contained a total of 40 caps instead of the supposed 60. Is there anything that can be done? I love the supplement itself though! Thanks

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    I'm not exactly sure... You may have to PM Dustin about this incident...

    Glad you like Formex though ! haha
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    Let me know how things turn out ; it is hard for us to verify at NP since we are OOS on the Formex, but hopefully going direct thru IBE resolves the issue.
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    I cant speak for IBE, but Im sure if anything this is a freak occurrence, Ive never once had a problem with any IBE stuff, but out of curiosity, do you have a lot number or something. I just ordered a few bottles, from someplace else, and just for the heck of it, I will count them as soon as I open one up. Not that this will help you, but Im just a curious guy.
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    tough break... going to count my bottle now, jk I trust the guys at IBE!
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    Quote Originally Posted by jdg487 View Post
    tough break... going to count my bottle now, jk I trust the guys at IBE!
    Thanks Jay !

    I'm the one hand-counting the pills going into the bottles at the IBE headquarters facility.. I don't see how any of the bottles came up short on pill count


    j/k
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    Quote Originally Posted by AK32408 View Post
    Thanks Jay !

    I'm the one hand-counting the pills going into the bottles at the IBE headquarters facility.. I don't see how any of the bottles came up short on pill count


    j/k
    Well, you need to stop napping during your shift!

    Regardless of how implicitly I have total confidence in IBE, Im still gonna count mine.
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    Quote Originally Posted by RoadBlocK View Post
    Well, you need to stop napping during your shift!

    Regardless of how implicitly I have total confidence in IBE, Im still gonna count mine.
    I put 80 caps in your bottles RoadBlock
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    Quote Originally Posted by AK32408 View Post
    I put 80 caps in your bottles RoadBlock
    SWEET!!! I knew there was a reason I liked IBE.
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    If anyone from ibe can get back to me that would be great. Not on the boards much do don't really know who to bring this matter up to. Thanks.
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    Well, I'm glad I was notified of this by my Reps... (sarcasm)

    Ahendi - Please PM me.
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    Quote Originally Posted by Iron Lungz View Post
    Well, I'm glad I was notified of this by my Reps... (sarcasm)

    Ahendi - Please PM me.
    Haha. Guess you need some new reps. J/K


    Well all I got was 60 yellow caps and a bunch of shiny plastic!

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    No, I do. It seems as if some just don't communicate things in the correct order.

    Anyway, I will try to get to the bottom of this.
    Quote Originally Posted by RoadBlocK View Post
    Haha. Guess you need some new reps. J/K


    Well all I got was 60 yellow caps and a bunch of shiny plastic!

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    We've sold a TON of Formex the past few months and they have all been normal. Maybe you miss counted?

    Machines count and bottle the capsules, and they are extremely accurate.
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    Quote Originally Posted by nattydisaster View Post
    We've sold a TON of Formex the past few months and they have all been normal. Maybe you miss counted?

    Machines count and bottle the capsules, and they are extremely accurate.
    Yes I am sure I counted right LOL but thanks for asking.

    Iron lungz- I will get you the batch number later when I get home. I am out of pills as of today so any help asap is very much appreciated. Thanks
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    Lot: J01050
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    We will get it handled...No problem. We are looking into it now.
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    Thanks!
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    I bought formex from the UK, took my first pill today. I have high hopes for this product.
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    Quote Originally Posted by Imeniaan View Post
    I bought formex from the UK, took my first pill today. I have high hopes for this product.
    You won't be disappointed

    Let us know how your progress goes !
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    Just wondering the progress on this. Been out for a few days now and want to start back up asap
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    It is being looked into; however, I am in Fort Carson this weekend and will not return until Tuesday. Once I am back, I can better assist you. Hang. tight, it is being addressed
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    Nevermind guys. I mean the bottle was 20 pills short I don't know how much investigating you all have to do to address the problem. If it was my company I would have sent a new bottle out asap to keep the customer happy and do whatever "looking into" I had to do afterwards; not drag it on for a week while the customer is out of the supplement. Maybe you don't believe me, that's fine. I have been a loyal nutra customer for about 5 years and never had an underdosed supp problem with any other company. No worries though there are other Form. options available. I just wish I would have known this problem would have gone nowhere after a week so I could have already ordered some. Anyways thanks for your help I guess.
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    We can't just give out bottles of supplements to just anyone and everyone that says they have an under dosed bottle...For all we know you never even purchased the bottle and just want a freebie{Not saying that is the case here}...See what I'm saying ??? These things have to be looked into and at this point it seems you are the only one that has had this problem{Out of ALL the retailers}...As stated before these are not bottled by people, but by computers/machines so this is something we have to look deeper into...Sorry you don't understand that, however IBE has to protect itself as well.

    Tell you what if IL gives me the green light I'll send you one of my own...Unopened.
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    Ok... I Just talked to LMD and again there have been no issues across the board with Formex...Not a single complaint from any retailers, or customers on the Cap count. The bottles are weighed, and caps are counted by a computer...Were not sure what to think, but just out of good faith we will give you a bottle free of charge.

    Ahendi PM me with your shipping addy and we will get it out early next week...ASAP.
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    Quote Originally Posted by M16 View Post
    We can't just give out bottles of supplements to just anyone and everyone that says they have an under dosed bottle...For all we know you never even purchased the bottle and just want a freebie{Not saying that is the case here}...See what I'm saying ??? These things have to be looked into and at this point it seems you are the only one that has had this problem{Out of ALL the retailers}...As stated before these are not bottled by people, but by computers/machines so this is something we have to look deeper into...Sorry you don't understand that, however IBE has to protect itself as well.

    Tell you what if IL gives me the green light I'll send you one of my own...Unopened.
    I gotta agree here with M16..


    EDIT: The lot# on the bottle will be able to specify exactly where it was bottled/counted/etc.. if something happened to that particular machine the computer would have made a note of it so that any incidents can be addressed directly.
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    You guys are swell.

    Takin care of a customer like that.

    Funny thing though, my friends got a crazy dirtbag aunt who does that kind of **** all the time, she writes letters to business to get free stuff, she returns stuff half eaten or half used up and she used to return stuff to costco after months of use and get something new. Real scumbag, but not everybody is honest, thats just the way the some people are, hopefully, karma will catch up to people like her, in this world or the next.



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    Quote Originally Posted by RoadBlocK View Post
    You guys are swell.

    Takin care of a customer like that.

    Funny thing though, my friends got a crazy dirtbag aunt who does that kind of **** all the time, she writes letters to business to get free stuff, she returns stuff half eaten or half used up and she used to return stuff to costco after months of use and get something new. Real scumbag, but not everybody is honest, thats just the way the some people are, hopefully, karma will catch up to people like her, in this world or the next.



    Lol that's messed up. Thats almost as bad as those kids who buy supplements from GNC and return the empty bottle because they didnt work
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    Quote Originally Posted by nattydisaster View Post
    Lol that's messed up. Thats almost as bad as those kids who buy supplements from GNC and return them empty bottle because they didnt work

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    Ahendi keep me posted on the ar***** of the new bottle.

    Thanks.
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    Thanks for all the help m16. I will let you know when the formex comes, nothing as of today
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    Ahendi we are out of Formex at the time, we can't keep this stuff in stock...Just got word today. Would a bottle of Epistane be worth your trouble ? Let me know ASAP.
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    Do you know when you'll have it in stock. Would not mind waiting a little while. If not I guess the epi would work. Thanks
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    let me check for ya man...I'll let you know asap.
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    Should be by early next week Ahendi...will that work ?
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    Perfect. Thanks
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    I'm sure it is.

    Did you provide a proof of purchase?

    Quote Originally Posted by ahendi View Post
    Perfect. Thanks
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    It was part of a $300 order from nutra on 5/4 you can email them to confirm
  

  
 

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