Exactly my point. You are acting like a whiny bitch...or an old woman...take you're pick.
And they haven't done anything because its the weekend and they are closed from Friday 5pm until Monday morning.
And its a holiday weekend so it might be until Tuesday. But you're right, customer comes first even when they do act like a whiny bitch...or old woman.
I didn't come to their rescue...I just said you were acting like a whiny bitch. What Sam does with you is between you and him...but when you make a thread about it, other people can see how you handle the situation....like a whiny bitch...and thats your own words...you freely admit it so its really not an insult.
I'd rather be $40 poorer and not a whiny bitch...but thats me.
Well I work for my money. The thread was posted on the 26th, that's not a weekend on my calendar. Look what it took for me to actually get something done...I had to be a whiny bitch. Yes my own words, I never said you were insulting me (you need to brush up on your reading quite badly). I would have swallowed it, but after that phone call and no answer on here for two days I was quite flustered.
AndrewT, I apologize for any inconvenience. I would like to clarify that we do not have specific shipping carriers listed on our site. When you say you specifically chose FedEx, that is not true. Our site also states that when shipping internationally, there are chances for duties and taxes and it is the responsibility of the customer.
Your argument is you shouldn't have to pay these fees because you chose a specific courier and we changed it without notifying you. This is simply not the case and inaccurate.
I don't mind helping you out in this instance, but to go and insinuate that we are cheating or lying is simply uncalled for.
PM me and I'll take care of you, but please make sure your facts are accurate before publicly posting accusations without merit.
Thank you.
Sam, you seem like a standup fellow and I appreciate your response.
I am not trying to rip on your company, or make you guys out to criminals/liars/theifs whatever it may be.
Unless my eyes deceived me, I could swear the box I chose had a FedEx symbol next to it. I guess I must be imagining things because if I had known it would have been DHL or USPS instead I would have never ordered to begin with.
I am not trying to insinuate you/Nutra are cheating or lying, simply that I wasn't notified about a different courier. I know the orders are not completely free from duty as I have ordered from you guys before and have paid them before.
Nowhere did I say cheating or lying, your rep likes to make it seem like I intend that. All I said was that when I voiced my concern it didn't matter.
The fact that you have offered to help me out after all this is very humble on your part and I really appreciate it. But please don't worry about the PM. There is nothing for you to take care of anymore, as much as I would love to have you take care of me,I would rather pay the $40 at this point.
have a good long weekend to all you Americans.