Comeuppance
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This labor day sale has been a death sentence for my other hobbies. I hopped all over the Olympus UK/Labs sale and was ready to buy 2x Cardar1ne and 2x Ghar1ne - problem is, I didn't have all the money I needed to get both at once. I bought the Cardar1ne first, and once I had sold a few knives from my collection (one of my other hobbies), I purchased the pair of Ghar1ne bottles the next day (monday, IIRC).
I felt a little silly, because I knew I would have gotten a better price on shipping if I had bought both at the same time. Then, I noticed that they had combined both shipments into one tracking number.
"Cheap bastards!" I thought. "They could have at least refunded the shipping cost difference!" I fumed, but I then realized:
- I was still getting the products at the best price I had ever seen.
- I was the one who made two separate transactions.
- They had no reason to waste extra money on postage when it all fit into one flatrate envelope.
So, I was a little miffed at myself for basically wasting six bucks on shipping, but I was ultimately cool with it when I took a second to think about it. Still a great price, still fast delivery, still better than eBay...
Then my shipment arrived... with a friend!
Now THAT is customer service. A $20 jar of a premium product ON TOP OF a labor day sale. Can't beat it! Most companies would just have blindly shipped both separately, or together without a bonus or anything - especially since this was a heavily discounted sale (25% off). Props to Nutri-Verse for blowing my expectations out of the water!
I felt a little silly, because I knew I would have gotten a better price on shipping if I had bought both at the same time. Then, I noticed that they had combined both shipments into one tracking number.
"Cheap bastards!" I thought. "They could have at least refunded the shipping cost difference!" I fumed, but I then realized:
- I was still getting the products at the best price I had ever seen.
- I was the one who made two separate transactions.
- They had no reason to waste extra money on postage when it all fit into one flatrate envelope.
So, I was a little miffed at myself for basically wasting six bucks on shipping, but I was ultimately cool with it when I took a second to think about it. Still a great price, still fast delivery, still better than eBay...
Then my shipment arrived... with a friend!
Now THAT is customer service. A $20 jar of a premium product ON TOP OF a labor day sale. Can't beat it! Most companies would just have blindly shipped both separately, or together without a bonus or anything - especially since this was a heavily discounted sale (25% off). Props to Nutri-Verse for blowing my expectations out of the water!