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USPLab Don't Respond To Enquiries!

ZoMbSta

Member
Sorry all for having to do this but I'm pretty desperate and frustrated at the moment. I recently purchase the lauch of Recreate to show my support for their products and mistakenly entered an old shipping address which is invalid now. I have emailed to them 3 TIMES since yesterday to change my shipping address and nobody has gotten back to me.

The system even tell me the order status is in process. Could somebody help me out here. I am having a really difficult time with them as nobody even respond to my emails.
 
We are just a tab busy, but we will get around to the e-mail before it ships.
 
Actually i had a similar situation and it was handled very well. Did you create a ticket in there customer service section.
 
and it's monday already...can somebody from USPLabs answer my qns!??!...i am getting the feeling that USPLabs are too busy to answer a simple qns from one of it's most loyal customer...
 
In customer service you sign on to the help desk and you can create a ticket for you inquiry
 
ZoMbSta said:
and it's monday already...can somebody from USPLabs answer my qns!??!...i am getting the feeling that USPLabs are too busy to answer a simple qns from one of it's most loyal customer...
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please send e-mail to [email protected], I have not come across your e-mail. Please send order number and correct address.
 
USPLabs said:
please send e-mail to [email protected], I have not come across your e-mail. Please send order number and correct address.
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Jacob i just wanted to let you know i made the same mistake and also sent you an email. I didnt realize my old address was still in the innercircle database until a a couple days ago and replied to the confirmation email with info because it was tstill processing. I apologize for my mistake. I also decided to send you the same info to the email above. Thank you. again I apologize for my error. I hope i am not confusing you with my error with zombsta's
 
May I suggest a SUBJECT CHANGE on this thread?

One that accurately reflects the issues?

Perhaps: "Anxious Youngster Seeks Reassurance"
 
BodyWizard said:
May I suggest a SUBJECT CHANGE on this thread?

One that accurately reflects the issues?

Perhaps: "Anxious Youngster Seeks Reassurance"
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LOL
 
BodyWizard said:
May I suggest a SUBJECT CHANGE on this thread?

One that accurately reflects the issues?

Perhaps: "Anxious Youngster Seeks Reassurance"
Click to expand...

When we are talking about money here, my patience wears thin. I won't want to be incurring additional shipping charges. As a business, though they don't owe me anything, I don't see how unreasonable it is to expect a reply within a day or two.

If I did actually reply to the wrong email, at least let me know so I can direct my queries to the correct email address and not playing the assuming game.
 
ZoMbSta said:
When we are talking about money here, my patience wears thin. I won't want to be incurring additional shipping charges. As a business, though they don't owe me anything, I don't see how unreasonable it is to expect a reply within a day or two.

If I did actually reply to the wrong email, at least let me know so I can direct my queries to the correct email address and not playing the assuming game.
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Actually, we would incur the shipping charges on your mistake that is how I operate even though it's not our mistake. The consumer is always the boss.

Are you sending it to [email protected]?
 
You are in the right. Anyone that tells you differently can't relate because it's not them. Good luck with your situation.
ZoMbSta said:
When we are talking about money here, my patience wears thin. I won't want to be incurring additional shipping charges. As a business, though they don't owe me anything, I don't see how unreasonable it is to expect a reply within a day or two.

If I did actually reply to the wrong email, at least let me know so I can direct my queries to the correct email address and not playing the assuming game.
Click to expand...
 
I can sympathize with zombsta. It can be somewhat disheartening to send an email or PM to a rep and not receive a timely repsonse. I have to remind myself that just because I sit around on the computer with nothing to do but post and check my email, doesnt mean that applies to them. I also am awaiting a reply from USP. Just gotta relax and trust jacob that he will take care of ya. From my limited experiences with them so far, and other peoples opinions they will bend over backwards for you.
 
rugger48 said:
Jacob i just wanted to let you know i made the same mistake and also sent you an email. I didnt realize my old address was still in the innercircle database until a a couple days ago and replied to the confirmation email with info because it was tstill processing. I apologize for my mistake. I also decided to send you the same info to the email above. Thank you. again I apologize for my error. I hope i am not confusing you with my error with zombsta's
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I guess this didnt workout. My recreate order was sent back to USP because it was delivered to the old address still. I sent another email to CEO. I apologize for the confusion.
 
rugger48 said:
I guess this didnt workout. My recreate order was sent back to USP because it was delivered to the old address still. I sent another email to CEO. I apologize for the confusion.
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The sale was a bit overwhelming with filling orders and correcting mistakes.

I recieved your pack and will send it out tomorrow.

take care
 
USPLabs said:
The sale was a bit overwhelming with filling orders and correcting mistakes.

I recieved your pack and will send it out tomorrow.

take care
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See,
Jacobs always takes care of the loyal USP fans, and since he will be in the shipping dept. anyways, maybe he will be feeling generous and send a little USP love my way lol.
 
USPLabs said:
The sale was a bit overwhelming with filling orders and correcting mistakes.

I recieved your pack and will send it out tomorrow.

take care
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No problem jacob, I never thought this wouldnt be taken care of. i was just giveing you a heads up. Thank you for your help.
 
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