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Old 08-27-2008, 01:10 PM   #1
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Prime Accident!
AGH! USP, I accidentally ordered Prime twice, once with credit card and once via paypay! Can you please cancel my paypal order?!
 
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Old 08-27-2008, 01:50 PM   #2
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Quote:
Originally Posted by USPLabs
e-mail order number to ceo@usplabsdirect.com
That was in response to someone else who mentioned they ordered twice and wished to cancel one.
 


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Old 08-27-2008, 02:34 PM   #3
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Angry
Quote:
Originally Posted by Steveoph
That was in response to someone else who mentioned they ordered twice and wished to cancel one.
And I've yet to get confirmation this has been handled...
 
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Old 08-27-2008, 05:10 PM   #4
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I just put in a new order for a larger amount and cancelled the old one. Sent an email to ceo@usplabsdirect.com and i have confirmation sitting in my inbox saying it was cancelled...

I assume the above means you did send them an email on that address?
 
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Old 08-27-2008, 05:51 PM   #5
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I'm sure USP will handle it. With PRIME's release, I'm positve things are very busy for their staff.
Quote:
Originally Posted by gmc4180
And I've yet to get confirmation this has been handled...
 


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Old 08-28-2008, 08:11 AM   #6
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Angry
This had better be a F**KIN JOKE. I tried resolving this less than 1 HOUR after I placed the order. I reached out to Jacob here, emailed him, AND sent a ticket to the Customer Service desk. No action was taken.



USPlabs
------------------------------------------------------
Order Number: 7037
Detailed Invoice: http://usplabsdirect.com/catalog/acc...?order_id=xxxx
Date Ordered: Tuesday 26 August, 2008

The comments for your order are

thank you



Your order has been updated to the following status.

New status: Shipped

Please reply to this email if you have any questions.
 
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Old 08-28-2008, 08:28 AM   #7
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Quote:
Originally Posted by gmc4180
This had better be a F**KIN JOKE. I tried resolving this less than 1 HOUR after I placed the order. I reached out to Jacob here, emailed him, AND sent a ticket to the Customer Service desk. No action was taken.



USPlabs
------------------------------------------------------
Order Number: 7037
Detailed Invoice: http://usplabsdirect.com/catalog/acc...?order_id=xxxx
Date Ordered: Tuesday 26 August, 2008

The comments for your order are

thank you



Your order has been updated to the following status.

New status: Shipped

Please reply to this email if you have any questions.
If you live in Australia I will take them off your hands for 29.99each
 
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Old 08-28-2008, 08:37 AM   #8
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Quote:
Originally Posted by gmc4180
This had better be a F**KIN JOKE. I tried resolving this less than 1 HOUR after I placed the order. I reached out to Jacob here, emailed him, AND sent a ticket to the Customer Service desk. No action was taken.

That sucks...

On the plus side I imagine you'll be able to sell the excess prime on ebay and make back all the money for prime and shipping easy, probably a bit more on top. Not ideal but not the end of the world.
 
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Old 08-28-2008, 09:30 AM   #9
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Quote:
Originally Posted by Flyboy
That sucks...

On the plus side I imagine you'll be able to sell the excess prime on ebay and make back all the money for prime and shipping easy, probably a bit more on top. Not ideal but not the end of the world.
I probably could sell them for $44.99 a piece (Now that the cheapest you will find is $69.99) but that's not the point... I made every attempt to resolve this immediately and have been ignored. I have 6 OTHER Prime bottles on the way which I plan to use. I refuse to pay to ship the other 3 back to USPLabs.
 
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Old 08-28-2008, 11:29 AM   #10
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That's not an accident; it's God's plan. Go with it.
 


Out of every 100 men, ten shouldn't even be there, Eighty are just targets, Nine are the real fighters, and we are lucky to have them, for they make the battle. Ah, but the one, one is a warrior, and he will bring the others back." - Hericletus, circa 500 BC
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Old 08-28-2008, 11:39 AM   #11
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Quote:
Originally Posted by poison
That's not an accident; it's God's plan. Go with it.

9 BOTTLES !?!?! I mean don't you think that's a little too hardcore?
 
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Old 08-28-2008, 01:54 PM   #12
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Quote:
Originally Posted by gmc4180
This had better be a F**KIN JOKE. I tried resolving this less than 1 HOUR after I placed the order. I reached out to Jacob here, emailed him, AND sent a ticket to the Customer Service desk. No action was taken.



USPlabs
------------------------------------------------------
Order Number: 7037
Detailed Invoice: http://usplabsdirect.com/catalog/acc...?order_id=xxxx
Date Ordered: Tuesday 26 August, 2008

The comments for your order are

thank you



Your order has been updated to the following status.

New status: Shipped

Please reply to this email if you have any questions.
Dude relax...Why does everyone have such a aggressive ego on the forums?

We had over 4,000 orders sorry if I could not just cater to you sir...my goodness!
 
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Old 08-28-2008, 02:25 PM   #13
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Arrow
Quote:
Originally Posted by USPLabs
Dude relax...Why does everyone have such a aggressive ego on the forums?

We had over 4,000 orders sorry if I could not just cater to you sir...my goodness!
You didn't have to reply to this Jacob. I sent you an email and both you and Matt Hebar took care of the problem.

What you see above was 2 days frustration from not getting any response let out.. We're all good now. 6 bottles of PRIME on it's way.
 
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Old 08-28-2008, 10:40 PM   #14
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Quote:
Originally Posted by gmc4180
You didn't have to reply to this Jacob. I sent you an email and both you and Matt Hebar took care of the problem.

What you see above was 2 days frustration from not getting any response let out.. We're all good now. 6 bottles of PRIME on it's way.
Bad news man, there's a mole within the post office and your bottles of prime have been confiscated and sent to another address... Unfortunately for you, I and one other person are aware of this incident and I'd like to offer my deepest condolences... in regards to this purposely orchestrated act, but as an fyi, your prime will be in good hands...
 
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Old 08-30-2008, 07:03 PM   #15
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Quote:
Originally Posted by lbarber
Bad news man, there's a mole within the post office and your bottles of prime have been confiscated and sent to another address... Unfortunately for you, I and one other person are aware of this incident and I'd like to offer my deepest condolences... in regards to this purposely orchestrated act, but as an fyi, your prime will be in good hands...
So, he'll be a swole mole?
 
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