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Old 08-18-2007, 11:32 AM   #1
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Question..
Just curious, how does the border fee reimbursement works? I just ordered and UPS charges me a nice 43$.. Do I just pay it and will get reimbursed? Just a question...

Oh and BTW, Excellent products, I am hooked!
 


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Old 08-18-2007, 12:23 PM   #2
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Quote:
Originally Posted by jjohn
Just curious, how does the border fee reimbursement works? I just ordered and UPS charges me a nice 43$.. Do I just pay it and will get reimbursed? Just a question...

Oh and BTW, Excellent products, I am hooked!
where are you from ?
 
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Old 08-18-2007, 03:07 PM   #3
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Ottawa On. Canada
 


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Old 08-19-2007, 06:56 PM   #4
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That's weird, I've never been charged by UPS when ordering from TP. They are supposed to have their own broker so customers don't get screwed by UPS.

Fixed USP>UPS oops.
 
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Old 08-19-2007, 07:35 PM   #5
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Might be my bad.. I'll pay and we'll see what's in it. I am doing so many trades, I might be responsible for this. Sorry TP!
 


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Old 08-20-2007, 11:22 AM   #6
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hey john sorry for the delay we are out on the weekends, you should never receive a boarder fee or any duties on any packages coming from True Protein, all of the above charges are covered by our company and are not passed on to the company, so if you were in fact charged on the last package please shoot me over a PM with your order number so I can contact UPS and see how we can go about having that money refunded to you, thanks!
 


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Old 08-20-2007, 12:47 PM   #7
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Cool I should know tonight
 


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Old 08-20-2007, 01:29 PM   #8
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Awesome man sorry again if UPS did make a mistake, we have never had this happen so I am definitely curious!
 


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Old 08-20-2007, 07:48 PM   #9
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Quote:
Originally Posted by CNizz
Awesome man sorry again if UPS did make a mistake, we have never had this happen so I am definitely curious!
Looks like you still are perfect LOL. It was from a guy who forgot to put the value of 5$ (DAMN) but it's not your fault
 


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Old 08-21-2007, 10:34 AM   #10
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Glad to hear it, UPS has been acting up this last month so at least that is one less problem
 


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Old 08-21-2007, 12:40 PM   #11
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Quote:
Originally Posted by CNizz
Glad to hear it, UPS has been acting up this last month so at least that is one less problem
Haha. Can't wait to get my 20 lbs!

Thanks for your time!
 


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